Endorfin Center: an end to missed appointments

Challenges

Although Endorfin Center is a popular business with heavy customer traffic, manual appointment tracking led to problems such as “forgotten appointments” and “overlapping times.” Because customers’ session tracking (how many sessions were left on which package) was kept on paper, it was hard to follow and sometimes led to lost revenue.

Solution: A digital assistant

ÖzgürKod built Endorfin Center an easy-to-use yet capable management panel focused on the needs of small businesses.

1. An appointment reminder routine

Every morning the team now opens the day’s appointment list in the panel and sends customers a reminder message for tomorrow’s appointments via WhatsApp — from the same CRM inbox, right next to the customer card. Thanks to this simple routine, the share of customers who don’t show up with the excuse “I forgot” dropped by 80%.

2. A digital customer card

Each customer’s services received, skin type notes, before/after photos and remaining session entitlements are stored digitally. Before welcoming a customer, specialists can view the entire history on a tablet and offer a personalized experience.

3. Income/expense and commission tracking

Daily cash tracking and the commissions team members earn for the procedures they perform are calculated automatically by the system. Month-end calculations that used to take hours now take seconds.

Results

Endorfin Center proved that going digital is not just for large companies. This system, set up with a small investment, strengthened the business’s professional image and increased its profitability.