Auto body & paint CRM: from damage photo to delivery the repair process in one panel

Bodywork jobs take days, and the truly tiring part is communication: photo-based price questions, “what's the status of my car?” calls, insurance paperwork, delivery promises. A CRM brings all of it into one panel: photo requests are sorted in the inbox with AI tags, repairs are tracked stage by stage in the pipeline, and status updates go out as templates in seconds. Insured jobs are separated by segment, delivery dates sit on the task card with notifications, and vehicle history and approvals stay on the card.

When the photo lands in the inbox, AI tags the message as a price inquiry and brings it to the top. You save replies like “Based on the photo, this is our preliminary estimate; we need to see the vehicle for an exact price” as a quick reply template; you personalize and send it in two clicks. Because the photo and the price you quoted stay on the customer card, there's no need to search for “what did we tell you” when the vehicle arrives. Outside business hours, a 24/7 chatbot handles the first greeting.

No. The system does not message the customer on its own when a stage changes; updates always go out with a single click from your team. The right workflow is this: when the job is moved from Waiting for Parts to In Paint in the pipeline, you pick the “the part has arrived, your vehicle has entered the paint booth” template and send it in seconds. This setup keeps control of the message with you and prevents the wrong information from going to the wrong vehicle. What cuts down phone traffic isn't automation — it's bringing updates down to two clicks.

You tag insurance-agreed vehicles with the “insured” tag and jobs paid out of pocket with a separate tag; the inbox and pipeline are filtered by these segments. You put the assessor appointment, approval and paperwork steps into a checklist on the task card, so missing documents aren't forgotten before delivery day. The payment expected from the insurer is entered into due-date tracking; overdue payment collection stands out on the dashboard. You can see at a glance which insured job is awaiting approval and which payment has come in.

Each vehicle's delivery date is entered on the task card; as the deadline approaches, a notification goes to the team, and the overdue jobs view in the pipeline shows the risk of slippage in advance. Vehicles waiting for parts sit in a separate column, so they don't get forgotten in a corner. If a delay becomes certain, you let the customer know early with a template; a crisis at the door turns into an expectation that was managed in advance. The promise rests on a date on the board, not on the technician's memory.

Yes. License plates, phone numbers, damage photos and payment records are stored with KVKK requirements in mind; with role-based permissions, each user can access only the data they're authorized for, and access is logged. With message assignment rules, each sales rep sees only their own customer's conversation. Documents in insurance files are protected by the same permission setup. Campaign sending has speed control and duplicate blocking in place; you handle data deletion requests from the panel.

In practice they describe the same need. Businesses usually search for "Auto body & paint software", "Auto body & paint software", "Auto body & paint job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.