Auto spare parts CRM: from chassis inquiry to order all sales in a single panel

An auto parts CRM collects inquiries that come with a chassis number and photos into a single inbox and keeps each customer’s inquiry and order history on their own card. Orders are tracked by operational and payment status; stock and critical level live in the catalog, and supplier details live on supplier cards. Industrial-zone customers’ installment purchases are kept under control with payment collection tracking. The result: photos that don’t get lost, inquiries that don’t slip away and a credit ledger that doesn’t keep growing.

ÖzgürKod works with the official Meta-approved WhatsApp Cloud API; if you prefer, you can also connect multiple numbers with the QR method. While chatting with a customer, you open an order record without leaving the conversation screen: the part, quantity, price and delivery details go into the order form. The order is tracked separately by operational status (preparing, shipping, delivered) and by payment status; the conversation history stays next to the order.

You record your parts with a reference to the product catalog, a price list and stock quantity. Stock updates as you make sales; parts that fall below the critical level appear as an alert on the dashboard, so you can plan the order before a fast-moving part runs out. Each part's supplier stays on the supplier card with phone and purchase details; the question “who did we buy this part from, and at what price?” no longer depends on one person's memory.

Yes. You set installment payments and payment terms for your B2B customers; who paid how much and whose due date has passed show clearly in the payment collection report. AI detects the payment receipt photo a customer sends on WhatsApp; you record the payment. ÖzgürKod does not process online payments: money is collected through your own channel, and the system tracks the record and due date. That ends the month-end scramble through the books.

They won't. Incoming inquiries are distributed to sales staff automatically by a round-robin rule; each team member sees only their own customer's conversations, and duplicate customer records are prevented. You can track who handled which inquiry and how quickly they responded in the sales rep performance report. The owner can see all conversations on a single screen; since permissions are role-based, who can access critical price and account information is entirely under your control.

Yes. Customer data is stored in line with KVKK (Turkey's personal data protection law) requirements; with role-based permissions, each user can access only the records they are authorized for, and all access is logged. Account balances, payment receipts and communication history are visible only within the scope of permission; who viewed what can be audited later. In bulk campaign sends, the duplicate block and targeting rules help you prevent unwanted repeated messages from reaching customers.

In practice they describe the same need. Businesses usually search for "Auto spare parts software", "Auto spare parts software", "Auto spare parts job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.