Auto service CRM: from vehicle intake to delivery all service communication in one panel
Auto service software, program and CRM on one platform: Auto service job tracking software, customer management software and sales automation with WhatsApp.
Stop spending hours on the phone with car owners asking “What’s the status of my car?”: send status updates with a template in one click, get written part approval with photos on WhatsApp, and track jobs in the pipeline from intake to delivery. AI-powered customer management software for auto repair shops.
Which CRM software should be used for Auto service? ÖzgürKod is a CRM for Auto service businesses: Reply to “What’s the status of my car?” traffic with a template, get photo-based part approval on WhatsApp, and track the job in the pipeline from intake to delivery. Setup takes minutes; try it free for 7 days.
Problems you face every day in the shop
Phone traffic, verbal approvals and work orders written in a notebook swallow up the day for both the technician and the service advisor.
"What's the status of my car?" call volume
Dozens of vehicle owners ask the same question during the day; the advisor goes to the technician and comes back each time. Hours spent on the phone are stolen from taking on new jobs and looking after customers.
The verbal parts approval argument
The part the customer agreed to change over the phone turns into a “I never approved that” dispute when the invoice comes out. Without a written record of the approval, both the cost of the argument and the loss of trust end up on the shop’s side every time.
Work orders lost in the notebook
Which vehicles are checked in, which are waiting for parts, which are out on a test drive? When tracking depends on a notebook and memory, the owner who was promised delivery waits at the door, and the technician cannot tell which job to prioritize.
Forgotten periodic maintenance customers
The record of a vehicle serviced six months ago stays in the notebook; there is no way to reach the customer when the seasonal maintenance, tire change or AC check comes due. The customer gets the next service done at another shop.
Unanswered price questions
A customer who asks “how much is an AC recharge?” on Instagram gets the answer in the evening and takes their business to another shop in the industrial zone. Messages that arrive outside business hours slip to the next day; simple questions are lost before they can turn into sales.
Scattered vehicle history
Previous work on the same vehicle is written half in the notebook and half in WhatsApp on an old phone. When the vehicle comes back, remembering what was done is left to the technician's memory, and the risk of a wrong diagnosis grows.
What does ÖzgürKod do for auto service shops?
Flows that fit your service operation, on top of general CRM tools.
Every stage of the service process in one flow
- Reply to “What’s the status of my car?” in seconds with a quick reply template: accepted, waiting for parts, ready for delivery — notify in one click
- Send a photo of the part to be replaced over WhatsApp; the vehicle owner's written approval stays on record in the same conversation, linked to the vehicle card
- Track the service process in a customizable pipeline: Check-in → Diagnosis → Parts Approval → Repair → Delivery; delayed jobs appear in a separate view
- Tag your periodic maintenance customers; when the season comes, send a targeted WhatsApp announcement with the campaign module — rate limiting and duplicate protection are built in
- Share the link to your online appointment page; maintenance appointments sync both ways with Google Calendar
- A 24/7 chatbot handles price and appointment questions outside business hours and hands complex requests to a human; your team starts the morning with a ready list
The vehicle owner writes via WhatsApp, Instagram or the online appointment page; the request is logged on the card with its source, and the appointment lands in Google Calendar.
A work order is opened at check-in; the complaint, mileage and vehicle photos are added to the card, and the process moves to the first stage of the pipeline.
The diagnosis and price information are sent to the vehicle owner with a ready template; AI classifies messages asking about prices and urgent messages and brings them to the top.
A photo of the part to be replaced is sent over WhatsApp; the written approval stays in the same conversation, and the approved work order moves to the repair stage.
In-progress status questions are answered with a template in one click; delayed jobs sit in front of the team in a separate view on the dashboard.
The “Your vehicle is ready” message is sent using a template; the work performed, parts replaced and payment record are archived on the vehicle’s card.
Customers tagged for periodic maintenance are notified of the seasonal campaign with a targeted bulk WhatsApp message; replies land in the same inbox.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Auto service module dashboard
Not a promotional illustration but the very screen a service manager opens in the morning: how many vehicles are in the shop, which job is stuck, which part is awaiting approval — all on one dashboard.
Work order pipeline, stage by stage
Vehicle Check-in → Diagnosis → Parts Approval → Parts Procurement → Repair → Test/Check → Ready for Delivery. The number of vehicles at each stage is on the dashboard; jobs that get stuck are listed separately as “delayed.”
Pending parts approvals on a separate card
A photo of the part to be replaced goes out over WhatsApp, and the vehicle owner's written approval stays attached to the job; jobs awaiting approval build up on the dashboard, and no one has to call to ask “has the approval come in?”
Periodic maintenance tracking
Vehicles due for maintenance in one list; “Scan Maintenance Now” instantly pulls up vehicles whose mileage or date is up, so you see which customers you can win back.
Automatic messages OFF by default
Maintenance and approval reminders do not go out on their own; the dashboard says this clearly. You decide who gets a message, and when.
Messages, quote, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Auto service?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Auto service choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Auto service program, software or CRM?
Most business owners search for the solution they need as “Auto service program,” “Auto service software,” “Auto service job tracking software” or “Auto service customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Auto service automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Auto service
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is a CRM for in auto service?
Auto service CRM: it gathers appointment requests, “what's the status of my car?” questions, and price messages into one inbox, and keeps each vehicle on its own card with its service history. Work orders move through the pipeline from acceptance to delivery; part approvals stay in writing on WhatsApp, and periodic maintenance customers are tagged and won back with seasonal campaigns. The result: less phone traffic, delivery promises that don't slip, and vehicle history that doesn't get lost.
Does a part approval received over WhatsApp count as a record?
The approval stays inside your WhatsApp conversation with the customer, dated and in writing; because the conversation is linked to the vehicle card, it can be found in seconds even months later. You send the part photo and store the “approved” reply in the same flow. If the customer says “I never approved that,” you have concrete, dated proof to show; disputes and lost trust caused by verbal approvals largely disappear.
Does the system automatically message customers when maintenance is due?
No. Sending messages is always under your control. The right setup works like this: you tag customers who get periodic maintenance; when the season comes, in the campaigns module you select the audience by tag, segment and last contact date, and send the bulk announcement in one go with a Meta-approved template. Sending speed control, duplicate prevention and automatic pausing on error rate protect you during the send.
How do I manage appointments?
You put the link to your online appointment page in your WhatsApp profile, your Instagram bio or on your website; the vehicle owner picks an open slot. Appointments sync both ways with Google Calendar: an appointment booked in the panel shows up in your calendar, and an event you add to your calendar shows up in the panel. At the start of the day, the team sees the vehicles coming in on one screen; conversations that start from an appointment also move along on the same customer card.
We work with several advisors and mechanics; won't messages get mixed up?
They won't. Incoming messages are assigned to advisors automatically by round-robin rule; each team member sees only their own customers' conversations. With role-based permissions, you decide who can access which module. Managers monitor all conversations and the sales rep performance report; it's clear who answered how many jobs and how fast. That also removes mix-ups like two advisors quoting different prices to the same customer.
Is vehicle owners' information safe under KVKK?
Yes. Customer and vehicle data is stored in line with KVKK (Turkey's personal data protection law) requirements; thanks to role-based permissions, each user can access only the data they are authorized for, and all access is logged. Data such as phone number, license plate and service history is kept on the customer card within the scope of permissions. In bulk announcements, duplicate prevention and targeting rules help you avoid unwanted repeated messages.
Auto service software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Auto service software", "Auto service software", "Auto service job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Move phone traffic to the panel
Free for 7 days, no credit card required. Connect your WhatsApp on day one; by the end of the week, see how many seconds it takes you to reply to status questions.