Auto glass, film & coating CRM: questions from Instagram connected to PDF quotes and handover in one flow

In this business, Instagram is the storefront, WhatsApp is where deals are negotiated, and the workshop is where the work happens; a CRM connects all three into one flow. IG comments and DMs, WhatsApp and web forms are collected in a single inbox; package prices are sent as PDF quotes instead of being typed out by hand each time, and approval status is tracked. Delivery questions are answered in seconds with templates, and the applied film and warranty details stay on the customer card. Who received a quote, whose vehicle is in the shop, who is waiting for delivery — it’s all visible on the dashboard.

Yes. There is comment automation for Instagram and Facebook: when someone comments “price?” and similar on your post, the first reply you set up is sent by DM, and the commenter becomes a conversation in the inbox. Your team takes it from there: clarifying package questions and sending the PDF quote. This automation covers only Instagram and Facebook comments; on other channels, a 24/7 chatbot handles the first hello and hands complex requests over to a person.

No. The system does not send scheduled messages on its own. Here is the right setup: the job's delivery date sits on the task card and the deadline notification goes to your team; when the part is ready, you send the “Your part is ready for pickup” template with one click. For in-between stages, you update the customer in seconds with ready-made templates such as “installation done, at inspection.” So the customer doesn't call every day, but the message stays in your control at all times.

You prepare package quotes with their line items in the quote module: front PPF, full body, ceramic + window film, and so on. You send them to the customer as a PDF; the quote moves through the flow Draft → Sent → Approved / Rejected / Revised, and is kept in TL or foreign currency. The panel shows who received which quote and when, and which ones went unanswered; you send the follow-up message on a pending quote from the same conversation. Approval still happens in writing in the conversation — there is no online approval button inside the quote.

When the job is done, you note the film brand, batch information, installation date and the warranty period you gave in the notes on the customer card; if you like, you also add a tag such as “5-year warranty.” Two years later, when the message “the film is peeling at the edge” comes in, you open the card and see in a second what was installed and what the warranty covers. There is no claim of a separate warranty module; the strength comes from having the whole history and all conversations on the same card.

Yes. Phone numbers, license plates, services performed and payment records are stored with KVKK (Turkey's personal data protection law) requirements in mind; with role-based permissions, each user accesses only the data they are authorized for, and access is logged. With message assignment rules, each sales rep sees only their own customers' conversations. Vehicle photos and warranty notes are protected under the same permission scheme. Campaign sends have rate limiting and duplicate blocking in place; you handle data deletion requests from the panel.

In practice they describe the same need. Businesses usually search for "Auto glass, film & coating software", "Auto glass, film & coating software", "Auto glass, film & coating job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.