Automotive supplier & parts CRM: part number inquiries, sample approval, foreign-currency quotes in one panel
Automotive supplier software, program and CRM on one platform: Automotive supplier inventory and sales tracking software, customer management software and sales automation with WhatsApp.
Price inquiries that come in all day with OEM references, a sample approval that has been waiting for an answer for weeks, USD quotes that change with the exchange rate, and business cards collected at trade shows — all of it gets lost across mailboxes and phones. ÖzgürKod links the inquiry to a record, the sample to a task and the quote to a status flow.
Which CRM software should be used for Automotive supplier? ÖzgürKod is a CRM for Automotive supplier businesses: OEM and service customers in separate segments, part number inquiries, sample approval processes and foreign-currency quotes all in one panel. Setup takes minutes; try it free for 7 days.
How many of these problems happen in your supply process?
In the parts business, it comes down to the right segment, the right price, a tracked sample and an inquiry answered on time. When all three are scattered, the order goes to a competing supplier.
Part number inquiries get lost between email and WhatsApp
An OEM reference, a question about an equivalent part, a request for a unit price — some come by email, some by WhatsApp, some by phone. No one knows who looked at which inquiry or which one was answered; an unanswered inquiry means a monthly volume order goes to a competitor.
OEM, service and export customers blur into one list
You work with three different prices and payment terms for three different customer types, but they all sit in one directory. Send the OEM price to a service customer or a TL list to an exporter and both margin and trust erode; an unsegmented list is the main source of pricing mistakes.
The sample approval process drags on for weeks
Was the sample shipped, did the customer test it, did approval come in — the process scatters across email chains. A sample no one asks about is forgotten; when a customer who has approved gets no reply, months of work go to waste at the last step.
Foreign-currency quotes go stale as the exchange rate moves
USD and EUR quotes are prepared in Excel and emailed; no one knows which quote was given at which rate or whether it is still valid. An order placed from an old quote means a loss, and when a revision is requested the file has to be hunted down again.
Tracking credit sales is left to a notebook
You work on credit terms with service and wholesale customers; who owes what and which payment promise falls on which day live in a notebook and in people's heads. With production and shipping in full swing, payment collection falls behind; receivables quietly grow.
Trade show business cards go untracked
Business cards collected at the show and people who filled in forms wait in a box; there is no record of the follow-up order, who was called or who got a quote. The warm contacts that justify the trade show budget cool off and disappear within two weeks.
What does ÖzgürKod do for parts suppliers and supply companies?
Scenarios that tie supply sales to a record, from part inquiries to sample approval and from foreign-currency quotes to payment collection.
From part inquiry to repeat order — the supply flow
- Collect part number inquiries in one inbox; AI classification brings hot inquiries to the front, and you reply with a quick reply template
- Segment OEM, service and export customers; define a customer-specific price list for each group so no one gets a price from the wrong list
- Track sample processes with a task card: shipping, testing and approval steps stay as a checklist, and samples past their deadline show up in overdue work
- Create PDF quotes in USD, EUR or GBP; the Preparing → Sent → Approved/Revision flow shows you which quote is still pending
- Track balances and installment payments on credit sales in payment tracking; AI detects the payment receipt that arrives on WhatsApp
- Log trade fair contacts as leads with a source tag and duplicate protection; move them from first meeting to order with pipeline stages
Inquiries that arrive by part number or photo; they are linked to the customer record with a source tag from WhatsApp, a web form or a trade fair registration.
The customer's segment (OEM/service/export) stays on their record; a volume price from the right price list goes back with a quick reply template.
A sample request turns into a task card: shipping, testing and approval steps are tracked with a checklist; a late step stands out on the board.
After the sample is approved, the quote goes out as a USD, EUR or GBP PDF; it is tracked in the status flow, and revisions are updated from the same record.
The quote turns into an order; the operational status moves through production and shipping preparation, payment status is tracked separately, and the delivery address is on file.
Shipping details are recorded on the order, and the delivery note entry is deducted from stock; due dates and partial payments are tracked in payment tracking, where AI detects the payment receipt.
The buying rhythm of regular customers is tracked in the loyalty report; new series and product announcements go out to the segment as a campaign, and cross-selling shows up in the report.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Automotive supplier?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Automotive supplier choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Automotive supplier program, software or CRM?
Most business owners search for the solution they need as “Automotive supplier program,” “Automotive supplier software,” “Automotive supplier inventory and sales tracking software” or “Automotive supplier customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Automotive supplier automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Automotive supplier
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a CRM do for automotive suppliers and parts manufacturers?
Sales in the automotive supply industry is a long process: inquiry, sample, approval, quote, order, payment collection. A CRM ties every link in this chain to a record. Inquiries that come in by part number are gathered in one inbox; OEM, service and export customers are managed with separate segments and price lists; sample processes are tracked on task cards, quotes in the status flow, and due dates in payment tracking. A supply negotiation that lasts for months moves forward in the company's records, not in people's memory.
How do I manage the flow of inquiries that come in by part number?
Inquiries from WhatsApp, web forms and other channels are gathered in a single inbox; AI classifies messages and highlights volume and urgent inquiries. Because every inquiry is linked to a customer record, you can see whether the same reference was asked before and what price was given; you set up quick reply templates for frequently requested references. Outside business hours, a 24/7 chatbot handles the first response and hands inquiries that need technical detail over to a person. No inquiry goes unanswered; the sales rep report shows who looked at which inquiry.
Does the system track the sample-approval process automatically and send reminders to the customer?
No — let us give you an honest answer. The system does not send messages to customers on its own, nor does it follow up on samples for you. What it does is make the process visible: every sample is a task card; shipping, testing and approval steps are checked off as a checklist, overdue tasks stand out in the overdue items view, and technical drawings and photos stay in the attachments on the card. You send the reminder message yourself with a ready-made template in one click — the process stays with you, the visibility is in the system.
Is there ERP, MRP or accounting/e-Invoice (e-Fatura) integration?
No. ÖzgürKod does not connect to production planning (MRP), ERP, or accounting software such as Logo, Netsis, or Mikro, and it does not issue e-Invoice (e-Fatura) or e-Waybill documents. ÖzgürKod is the order, customer, communication, and payment terms layer: RFQ traffic, sample tasks, foreign-currency quotes, order status, and payment collection tracking all live here; production and financial records stay in your existing systems. The two layers complement each other; they do not replace each other.
How are language and currency managed with export customers?
The panel supports 9 languages; correspondence with your overseas customers is gathered in the same inbox, and AI conversation analysis summarizes the request in a conversation held in a foreign language. You save frequent replies as quick reply templates in languages such as English and German. Quotes are prepared as PDF files in USD, EUR, or GBP and tracked through the status flow; in reports you see your foreign-currency sales compared by period. Trade fair contacts also come in as leads with a source tag, and duplicate protection keeps you from opening the same company twice.
How does it work with multiple sales reps?
Incoming inquiries can be routed to the next rep in line with round-robin; in "reps see only their own customers" mode, each rep sees only their own portfolio, and you control access to price lists and reports with role-based permissions. The rep performance report shows who turned how many inquiries into quotes and how many quotes into orders; the commission & bonus module uses the same data to help calculate bonuses. If a rep leaves, customer history, price agreements and correspondence stay with the company — the portfolio does not leave with the person.
Automotive supplier software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Automotive supplier software", "Automotive supplier software", "Automotive supplier inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Log inquiries, samples and foreign-currency quotes
Free for 7 days, no credit card required. Connect WhatsApp on day one; move your open sample processes onto task cards and send your first USD quote as a PDF.