Patisserie CRM: every order that comes in through WhatsApp on the right date, on the right counter

In a pastry shop the second line as critical as production is the order itself: who asked for which design, for which day, with which note, and has the deposit been received? A CRM takes this information out of notebooks and phone memory and ties it to a single record. Requests from WhatsApp and Instagram gather on the customer card, the order is tracked with operations and payment status, and the delivery day lands on the task list. Even in the busiest period, which cake goes to whom and at what time is clear.

The conversation where the customer writes with the design photo and notes is added to the customer card with a source tag; you turn the request into an order record in one click. The order record holds the delivery date, branch, special notes and deposit details; operations status moves through the flow “in preparation → ready → delivered”. The production team opens the photo in the conversation history from the record; the question “what were we going to write on it?” never turns into searching messages.

What keeps a rush from turning into chaos is organized records. Because every request becomes an order record from the channel it came in on, the notebook never gets muddled; the day's delivery list sits on the board in time order, and orders with a missing deposit show separately. After hours, the chatbot collects preliminary order details (date, number of people, design) and hands the conversation over to the morning. You send the “orders are open” announcement in bulk to past special-occasion customers with the campaign module.

No; let's say it plainly: ÖzgürKod does not send scheduled messages on its own. The correct flow is this: when the order is set to “ready”, you send the customer a notification with a Meta-approved template in one click; the text is ready, you just approve it. When a bulk notification is needed (for example, holiday delivery hours), you send a bulk message to the segment with the campaign module. Control stays with you, and the customer gets the news they expect, not spam.

No. The cash-register side of your daily counter sales keeps running in its own system, and ÖzgürKod makes no claim to integrate with those systems. ÖzgürKod's territory is the order and customer layer: records for custom cakes and corporate orders, delivery planning, deposit–balance tracking, customer correspondence, and repeat-order communication. It brings order to order-based work that carries a high risk of being lost — not to day-to-day counter sales.

Yes. With the QR method, you connect multiple WhatsApp numbers to the same panel; each branch's line sits in a single inbox, separated by source label. When you record an order, you select the delivery branch; the production kitchen sees the day's list broken down by branch. With role-based permissions, branch staff see only their own customers, while management tracks order and payment collection reports for all branches and compares periods.

In practice they describe the same need. Businesses usually search for "Patisserie software", "Patisserie software", "Patisserie job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.