Bitrix24's free plan and endless module list are tempting — until your team gets lost in the menus. With a social intranet, tasks, CRM and even a website builder, the actual work can slip out of sight. If you're looking for a simple alternative focused on customer communication, let's walk through the comparison together.
No software fits every business. Here’s a realistic framework to make your decision easier:
The criteria were chosen from the topics small and medium-sized businesses in Turkey ask about most often.
| Criteria | ÖzgürKod | Bitrix24 |
|---|---|---|
| Product philosophy | A simple panel focused on customer communication, sales and operations | All-in-one work platform: CRM + intranet + tasks + website builder + more |
| Pricing model | TL-based plans; no extra charge per module | Free plan plus per-user tiers priced in USD/EUR |
| WhatsApp integration | Built in: Cloud API + QR multi-number, bulk campaigns, chatbot, duplicate blocking | Through connectors/open channel configuration; scope varies by tier |
| Instagram & TikTok & Telegram | Built-in unified inbox (DMs + comments) | Through open channels; setup and maintenance are on you |
| Turkish interface & support | Fully Turkish; local support team | Interface has a Turkish translation; support mainly in English/via portal |
| Interface simplicity | Lean for a small business team; training in a single session | Multi-module, dense menu structure; takes time to get used to |
| Appointments & quotes & payment collection | Included in the plan: appointments synced with Google Calendar, PDF quotes, deferred payment tracking | Available, but needs configuration amid the module density |
| AI | Turkish conversation analysis: summary, sentiment, intent, suggested reply; reports in natural language | CoPilot — content/assistant focused, limited Turkish depth |
| Industry adaptation | Ready-made scenario guides for 260+ industries | General purpose; industry adaptation is up to you |
| Deneme | 7-day free trial, no credit card required | Free plan with no time limit (limited); paid tier trials vary |
You can calculate how pricing models (per-user USD licenses vs. flat TL packages) affect the 3-year total cost with your own team size in our CRM pricing guide. To decide which CRM software suits you, you can use our 12-point selection checklist.
Not marketing copy, but the capabilities the product has today:
Your panel shows customers, not an intranet feed. Team members start using it on day one; no tours of "where was that setting again?"
No open channel configuration, no third-party connector maintenance: official Cloud API + QR multi-number, campaigns and chatbot built in.
You reach the Turkish-speaking team that builds the product directly; we support you one-on-one with setup, data migration and training.
AI reads your conversations in Turkish: summary, sentiment, intent, suggested reply; you ask for reports in natural language, no SQL or filter jungle needed.
Guides written with real scenarios for 260+ industries and adaptable workflows: not the same blank screen for everyone from hair salons to manufacturers.
Plan prices are in TL; you don't try to work out which feature is in which tier — all modules are included.
You export your customer list and open items from your current system (CSV/Excel); together we clarify which fields will be migrated.
Your customer records, tags and pipeline stages are transferred into the ÖzgürKod structure with our team’s support; you test with your real data during the trial period.
Your WhatsApp, Instagram and other channels are connected, and your team receives usage training. For questions, you can reach our support team on weekdays between 09:00 and 18:00.
From the Bitrix24 CRM section, export your contact, company and deal records as CSV/Excel; you do the import and field mapping together with our team. Your sales pipelines and tags are moved into the ÖzgürKod structure. As for the internal data built up on the tasks/intranet side, let's be realistic: that does not transfer one-to-one; you move active work to our task board and keep the archive in the Bitrix24 export.
Fair question. If the free plan genuinely does the job — including user limits, storage and feature restrictions — stay on it; that is our honest recommendation. Moving makes sense when: you are setting up and maintaining your own connector for WhatsApp/Instagram, your team gets lost in the interface, or the feature you need only appears in a paid tier. At that point, the real cost of "free" starts being paid in time and lost customers; a simple TL-based plan is often cheaper.
No — let us be clear. ÖzgürKod is a cloud-based SaaS: updates, backups and maintenance run on our side, you just use it. For organizations that must host on their own servers (for example enterprises with strict IT policies), Bitrix24's on-premise option is a real advantage, and we will not steer you away from it for that need. On the KVKK (Turkey's personal data protection law) side, we provide compliant processes with role-based permissions and access logs.
Bitrix24's task module is a broad world intertwined with its intranet, workgroups and business processes. The equivalent in ÖzgürKod is more focused: task management in board/list/card views, item-by-item checklists instead of subtasks, file attachments, due date notifications, and tasks linked to the customer record. There is no recurring task automation — we say this openly. It is enough for the SMB operations question of "who does what, by when"; not for enterprise project portfolio management.
In Bitrix24, WhatsApp is usually set up through open channel/connector configuration; setup, scope and maintenance depend on the tier and the connector used. In ÖzgürKod, WhatsApp is the core product: the official Cloud API, connecting multiple numbers by QR, segment-targeted bulk campaigns with Meta-approved templates, send-rate control, duplicate prevention, a 24/7 visual-flow chatbot, and conversations logged to the customer record automatically. You spend time using it, not setting it up.
The opposite — this is usually the easiest part of any switch. Simplifying is not tiring; it is a relief: instead of an intranet feed, workgroups and dozens of modules, your team sees an inbox, a customer record and a task board. And because the interface is in Turkish, they don't need to get used to translated menus. Typical training takes a single session; by the end of the first week, the team no longer misses the "where did we used to do this?" question from the old system. If you want to start with a pilot team during the trial, we will design it together.
7 days free, no card details required. Our team supports you with setup and data migration.
This comparison is based on publicly available information as of June 2026 and ÖzgürKod’s current feature set. Bitrix24 is a trademark owned by its respective owner; check the vendor’s official website for current features and pricing. If you spot an error, let us know and we’ll fix it.