Carpet & curtain store CRM: from site survey to sewing, from sewing to installation every order tracked step by step
Carpet & curtain software, program and CRM on one platform: Carpet & curtain inventory and sales tracking software, customer management software and sales automation with WhatsApp.
“Which one goes here?” questions that arrive with a photo of the living room, in-home measuring appointments, curtains sewn in the workshop and installation days — all in one dashboard. The measuring slip never gets lost, appointments never clash, and the answer to “when will my curtains be ready?” is always on screen.
Which CRM software should be used for Carpet & curtain? ÖzgürKod is a CRM for Carpet & curtain businesses: Fabric questions with photos, in-home measuring appointments, custom orders and installation tasks all move forward in one dashboard. Setup takes minutes; try it free for 7 days.
What goes wrong between the site survey and installation?
In the carpet and curtain business, every order goes into a home: measuring, sewing, installation. Every step jotted on paper is a curtain sewn the wrong way.
Questions with photos get lost in the message pile
Customers send photos of their living room or a room and ask for suggestions; a photo you promise to “look at tonight” during a busy hour sinks to the bottom of the message pile. Every living room photo you don't reply to turns into a curtain sale at another store.
Site survey appointments clash in the book
In-home measuring appointments are booked over the phone and sometimes written in the book. When two homes are booked for the same time, the fitter is late for one of them; a customer waiting at the door, not at home, or forgotten loses trust before the order even starts.
Measurements and fabric codes on paper slips
Window measurements, pleat preference and fabric code go to the workshop on handwritten slips. One digit misread means a curtain sewn to the wrong size; both the fabric and the labor go down as an irreversible loss.
Workshop, store and installer coordinate by phone
Which curtain is being sewn, which one is ready, who goes to install and when — it all runs on phone calls back and forth. When a customer asks “when will it be installed?”, the store calls the workshop and the workshop calls the installer; the answer comes hours later.
Deposit taken, balance haggled over on installation day
On custom orders, a deposit is taken and the balance is collected on installation day; but the numbers are scattered in the corners of the appointment book. When installation ends, the “what did we agree on?” negotiation opens again, and the most pleasant moment ends on a sour note.
Old customers aren't remembered when renewal time comes
There's no record of the customer who had the whole house done five years ago; there is no list to call for those who moved, those renewing curtains after painting, and those waiting for the new season collection. Repeat sales are left entirely to chance.
What does ÖzgürKod do for carpet and curtain stores?
Links a photo question to the record, the site visit to the calendar, the sewing to a stage, and the installation to a task; every job that enters a home has its steps written down.
From living room photo to installation day, the order journey
- Add the living room and window photos your customer sends to the customer record as files; send suggestions and pricing back in seconds with a quick reply template
- Take at-home site visit appointments from your online booking page; appointments sync both ways with your Google Calendar, and the address and floor note stay on the record
- Track custom sewing orders in the pipeline with your own stages: Measurements Taken → Fabric Selected → In Sewing → Ready for Installation; overdue work stands out in a single view
- Record measurements, pleat preference and fabric code on the order record in writing; attach the measurement sketch as a file so the information going to the workshop is always single and legible
- Create a task card for installation: assign the address, day and checklist to the installer; track the deposit and remaining balance in partial payment tracking, and let AI detect the payment receipt
- Announce your new season collection and campaign with a segment-targeted WhatsApp campaign; let comment automation reply to price comments on your Instagram fabric posts
A question with photos that comes in from WhatsApp or Instagram becomes a customer record with a source tag; the photos are stored on the record as files.
Fabric, model and per-meter price go out with a quick reply template; outside business hours, the chatbot gives the first reply and leaves the site visit request for the morning.
The customer picks a day from the online booking page; the appointment syncs with Google Calendar, and the address and floor note are ready on the record.
A PDF quote prepared to the measurements is sent; on approval, the deposit is recorded in partial payment tracking and the remaining balance shows on the record.
The order moves through the pipeline with measurements, pleats and fabric code: In Sewing → Ready for Installation. Overdue work stands out in the view.
The installation task is assigned to the installer with the address and checklist; the day before, the customer is notified with a Meta-approved template in one click.
When the job is done, the customer is tagged; your new season collection and campaign go to the right list with a segment-targeted WhatsApp campaign.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Carpet & curtain?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Carpet & curtain choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Carpet & curtain program, software or CRM?
Most business owners search for the solution they need as “Carpet & curtain program,” “Carpet & curtain software,” “Carpet & curtain inventory and sales tracking software” or “Carpet & curtain customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Carpet & curtain automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Carpet & curtain
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a CRM do for rug and curtain stores?
Rug and curtain sales don't end in the store; they start with measurements, continue with sewing and finish with installation. A CRM keeps this chain in one panel. Questions with photos and price requests gather on the customer record; site visit appointments run in sync with your calendar; custom sewing orders move stage by stage with measurement and fabric code; installation is planned as a task, and deposits and balances are tracked on the record. Which curtain is in sewing, whose installation is tomorrow, who has an open balance — the whole team sees it on the same screen; no job is left on a paper slip.
How do I schedule at-home site visits?
You send the link to your online booking page in a message; the customer picks a suitable day, and the address and floor information are recorded on the record. Appointments sync both ways with your Google Calendar: a record opened in the panel appears in the calendar, and an appointment entered in the calendar appears in the panel. No more two homes booked for the same time slot, and no more forgotten site visits. On the way to the visit, the living room photos the customer sent and the conversation history are open on your phone; after measuring, notes are added to the same record and turn into a quote.
How do I track a custom sewing curtain order?
You set up the pipeline stages to match your own flow: for example Measurements Taken → Fabric Selected → In Sewing → Ready for Installation → Completed. Measurements, pleat preference and fabric code are recorded on the order record in writing; the measurement sketch is attached as a file. The order is also tracked with two statuses, operations and payment: while sewing moves forward, the deposit and balance side stays visible. Because the information going to the workshop is single and legible, the risk of sewing the wrong size goes down; overdue orders stand out in a separate view.
Does it automatically remind the customer of the installation day?
No. Let’s be honest about this: the system does not send reminders on its own, and there is no scheduled automatic messaging feature. Here is how it works: the installation task sits on the board with a day and time, and the due-date notification reminds your team about the job; you send the customer the Meta-approved “we’re coming for installation tomorrow” template with one click. The text is ready, a single tap is all it takes, and you are always in control. This small step largely puts an end to the problem of an installer waiting at the door while the customer is not home.
Is there barcode, POS or cash register integration?
No. Let’s be clear about this: there is no integration with barcode scanners, POS terminals or cash registers. ÖzgürKod is not cash register or measurement software; it is the order-customer-communication layer. In the product catalog you keep carpet models and fabrics with their categories, define price lists, use stock movements and low-stock alerts, and supplier records are in the panel as well. Your sales flow at the register continues exactly as before; ÖzgürKod is the side that remembers the measurement, the order, the installation day and the balance.
How do I track the deposit and the remaining payment?
The deposit for every confirmed job is recorded in split payment tracking; the remaining balance and the planned collection date appear on the customer record. When installation day comes, there is no “what did we agree on?” argument; the figure is written down from the start. AI detects the bank transfer receipts sent over WhatsApp, and recording them against the order takes seconds. Overdue balances stand out in the panel; at the end of the month the payment collection report shows what was collected from which job, with period comparisons. Quotes can be prepared in TL, USD, EUR or GBP.
Carpet & curtain software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Carpet & curtain software", "Carpet & curtain software", "Carpet & curtain inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Put the next measurement on a card, not a paper slip
7-day free trial, no credit card required. Connect WhatsApp on day one; put your first site visit appointment on the calendar and your first upholstery order into staged tracking.