Cold chain CRM: from B2B customer acquisition to trip planning on one screen

The cold chain CRM takes transport requests from food and pharmaceutical companies into the sales pipeline with their source, sends freight quotes as PDFs and tracks them in the status flow. It assigns each trip to a vehicle and driver with a task card and makes it easy to attach the temperature log printout to the trip card as a file and share it with the customer. Annual contract due dates and freight payments are tracked in a single panel, so the corporate sales process stays visible and operational requests for sensitive cargo never go unowned.

No. ÖzgürKod is not vehicle tracking or refrigeration sensor/IoT software; it does not automatically collect temperature data from reefer units or data loggers. You take the temperature log printout from your own logger or system, attach it to the trip task card as a file, and share it in the conversation flow when the customer asks. The benefit is this: which report for which trip was sent to whom stays recorded in one place, so you are not hunting for documents even when requests pile up.

You turn each trip into a task card: the vehicle, driver, loading and delivery points, temperature range and checklist are all clear. Tasks are tracked in board, list or card view; a trip with an approaching date reaches its owner as a notification. With role-based permissions, field staff see only their own trips while the head office monitors the whole plan. This reduces the risk of overlapping trips and empty return runs, and files and documents are added to the task card as well.

Yes. You define your service and tariff items in the catalog and create a freight quote based on route and cargo type with a PDF template in minutes; TL, USD, EUR and GBP are supported. The quote is tracked in the Preparing→Sent→Approved/Rejected/Revised flow; you send a reminder for a pending quote with one click using a template. The approved quote moves to the contract stage and then to annual account and due-date tracking.

You keep the end due date of annual transport contracts on the customer card and flag records whose renewal period is approaching in advance, so you start the conversation before the customer opens up to a competitor’s quote. Freight payments are tracked in installments and with due dates, and AI detects the photo of the receipt you send and attaches it to the record. In the payment collection report you see at a glance how much open balance each customer has. ÖzgürKod does not collect payments online; payment happens through your own channel, while tracking and records are kept in the panel.

Data is stored with KVKK (Turkey's personal data protection law) requirements in mind; with role-based authorization, each team member accesses only the customers, trips and tasks they are authorized for, and all access is logged. The “team members see only their own customers” permission isolates your corporate portfolio between sales reps; a departing team member cannot take the customer list with them. In bulk announcements, targeting rules and duplicate blocking help you prevent repeated messages going to the same company.

In practice they describe the same need. Businesses usually search for "Cold chain software", "Cold chain software", "Cold chain job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.