Computer service & technical support CRM: “Is my device ready?” get an answer in seconds

It brings all the tracking that happens away from the counter into one panel. Every device that comes in is received with a task card; the complaint, photos and accessory details stay on the card. The repair stage is visible on the board; to answer "is my device ready," you look at the card and reply with a template in seconds. Jobs waiting for parts are not forgotten thanks to due-date reminders, the pickup notice for a finished device goes out with one click, and payments and store credit are tracked in the payment collection report. The era of cardboard tickets and notebooks is over.

When a customer writes, the device's task card opens next to the conversation; you can see at a glance which stage it is at — diagnosis, awaiting parts, in repair. With a quick reply template, you send "your device is at this stage, estimated pickup is this day" in seconds. Outside business hours, the chatbot gives the first reply and, if needed, hands the conversation over to you in the morning. No more technicians putting down their work to flip through a notebook; status questions become a matter of seconds, not the whole day.

When you take in a device, you open a task card: customer details, the complaint, the accessories received and photos of the device as it is right then are recorded on the card as file attachments. The card starts in the Intake column on the board and moves forward stage by stage. The customer's previous service history is right under the same card; the fact that "this device had its screen replaced last year too" rests on a record, not on memory. The cardboard ticket gets lost, but the card does not; in disputed situations, the written record protects you.

No. The system does not message customers on its own — we'll say that honestly. Here's how it works: when you move a card to the Ready to Deliver column, you send the delivery notice with a Meta-approved WhatsApp template in one click — the text is ready, and the message goes out with your approval. That ends the confusion over who was called and what was said; the customer who was notified appears in the conversation history. You stay in control at all times, and your customer never gets a surprise message sent in your name.

Cards with a part on order move to the Waiting for Parts column on the board; you add the supplier note and expected date to the card and set a deadline reminder. When the date passes, the card stands out in the overdue view and a notification goes to the person responsible — so "why has this laptop been on the shelf for two weeks" becomes visible from day one. When the part arrives, the card moves to In Repair. You can also see from the card records which supplier is always running late, looking back over time.

Yes. Office and business customers are flagged with a business tag; the amount and due date of the maintenance agreement go into payment tracking, and upcoming renewals appear in the report. Periodic maintenance visits are planned as task cards and drop into the technician's calendar via Google Calendar sync. Outstanding service balances sit in the installment payment record; overdue ones are listed in the payment collection report. You send the reminder with a template; ÖzgürKod does not take online payments — it organizes the record and the tracking.

In practice they describe the same need. Businesses usually search for "Computer service software", "Computer service software", "Computer service job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.