Short-term rental CRM: from a midnight inquiry to check-out the whole process in one panel
Short-term rental software, program and CRM on one platform: Short-term rental job tracking software, customer management software and sales automation with WhatsApp.
In short-term rentals, guests look for a place to stay tonight; a reply that is half an hour late means a lost booking. ÖzgürKod answers incoming inquiries 24/7 with a chatbot; it sends check-in directions in one click with per-unit templates, plans cleaning tasks on a board, and keeps deposit and rent records on the guest card.
Which CRM software should be used for Short-term rental? ÖzgürKod is a CRM for Short-term rental businesses: 24/7 chatbot for price and availability inquiries, check-in direction templates, a cleaning task plan, and deposit records. Setup takes minutes; try it free for 7 days.
The daily scramble of apart hotel operators
Midnight inquiries, door codes written by hand, and a cleaning schedule managed by phone; it all falls apart as the number of units grows.
Late-night inquiries go cold by morning
A guest is looking for a place to stay that night or the next day. When you reply in the morning to a message that came in at 02:00, another apartment has already been booked. Your hottest leads slip away while you sleep.
Check-in details typed by hand every time
You write out the address, door code, wifi password and parking directions for every guest, one by one. A door code copied wrong leaves a guest on the street at midnight, and the phone never stops ringing.
Same-day check-out/check-in cleaning crunch
Checkout at 11, check-in at 14; the cleaner's location is tracked down by phone. A guest arriving at a unit that isn't ready waits at the door, and the first impression is lost before it begins.
Scattered deposit records
Who paid how much deposit, and was it refunded? Receipts live as screenshots and the balance lives in your head. On check-out day, the “I paid extra” argument damages trust and reviews.
Channels apart, calendar in your head
Guests arrive through WhatsApp, Instagram, Telegram and listing sites, each in a different app. Which guest wants which apartment on which dates? When it gets mixed up, the fear of double bookings never goes away.
Repeat guests fall through the cracks
The guest who comes every month on a business trip has no record, and there's no system to tell them about the apartment's empty weeks. A full calendar depends entirely on new inquiries coming in.
What does ÖzgürKod do for daily rentals?
Flows built for your apartment operation, on top of general CRM tools.
7 steps from inquiry to check-out
- Collect price and availability inquiries from every channel in one inbox, and let the chatbot ask for dates and guest count 24/7 before handing the conversation to your team
- Set up quick-reply templates per apartment so the address, door code, wifi and house rules go out in one click to the right guest, complete
- Track every reservation record in the pipeline with date and apartment notes, and see at a glance which inquiry is at quote stage and which has a deposit down
- Assign cleaning and prep tasks on the board after check-out: linens, towels and checklist items live in a checklist, and the deadline notification goes to the cleaning team
- Record deposits and rent as split payments. AI detects the receipt, and refunded deposits are logged
- Tag monthly and corporate guests, and send your low-season campaign as a targeted bulk WhatsApp announcement
The chatbot answers availability questions at any hour, including midnight. It asks for dates and guest count, and opens the record with a source tag.
Apartment details, photos and pricing go out in a quick-reply template, and the right template is picked from 8 languages for foreign guests.
AI detects the deposit receipt. The reservation record goes into the pipeline with date and apartment notes, and the deposit amount is added to the card.
The post-check-out cleaning task is assigned to the team on the board, and linens, towels and checklist items are completed with the checklist.
The address, door code and house rules go out in one click with an apartment-based template. No guest waits at the door, and the phone goes quiet.
Requests and extension requests are handled in the same conversation thread, and every note builds up on the guest's card.
Check-out details go out by template, the deposit refund is logged, and the repeat guest is tagged and brought back with a low-season campaign.
Not from a personal phone, but from the business line
Don't let Guest messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects guest information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the guest group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new guest came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, quote, payment collection and your team — in one account
When a guest writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Guest cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own guests.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Guest write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the guest card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Short-term rental?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Short-term rental choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey guest most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Short-term rental program, software or CRM?
Most business owners search for the solution they need as “Short-term rental program,” “Short-term rental software,” “Short-term rental job tracking software” or “Short-term rental customer management software.” “CRM” is the international name for this solution, and the need is the same: keep guest information in one place, never miss a request, and bring order to your work.
As a Short-term rental automation, ÖzgürKod gathers guest messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Short-term rental
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Guest history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does CRM do for a daily rental business?
Daily rental CRM brings price and availability inquiries from any hour into one inbox, gives the first reply instantly with a chatbot, and keeps every guest's reservation record, deposit and correspondence on their own card. Check-in directions go out in one click with apartment-based templates, while cleaning and prep work moves forward on the task board with checklists. As your apartment count grows, an operation run by phone calls settles into a recorded flow.
How do I keep up with messages that come in at night?
You design a welcome chatbot with the visual flow builder: it asks the incoming guest which dates and how many people, shares basic information about apartment options, and hands the conversation to your team in the morning. Because the chatbot runs 7/24, a guest writing at 02:00 is never left without a reply; when you wake up, you find a classified hot lead with the dates and guest count already collected. Handing over to a person is always possible in urgent cases.
Do you automatically send check-in information to guests?
Sending is always under your control; the system never sends messages on its own. You prepare quick-reply templates for each unit with the address, door code, wifi password and house rules; on check-in day you send the right template with one click. Mistakes from typing by hand, like a wrong code or missing directions, are over. For foreign guests you can keep the same templates in 8 languages and send in the guest's language.
How do I manage the cleaning team?
In the tasks module you open a cleaning card for every check-out: the unit, time and person responsible are clear; sheet and towel changes, inventory checks and photo items are ticked off as a checklist. Due-date notifications mean the task for a unit with a 14:00 check-in is never forgotten; an unfinished card sits on the board like a red flag. You give cleaning staff role-based permissions; they see only their tasks and cannot access guest data.
How does deposit tracking work?
On every reservation record, rent and deposit are kept as separate line items; with partial payment support, the down payment, remaining amount and deposit are tracked on a single card. AI detects the receipt photo the guest sends; you record the payment. On check-out the deposit refund is also recorded; the answer to “was it refunded?” rests on the record, not on an argument. ÖzgürKod does not collect payments online; the money is collected through your own channel and the system keeps track.
Can I see messages from multiple channels in one place?
Yes. WhatsApp (including multiple numbers), Instagram DMs and comments, Telegram, Facebook Messenger and your website form come together in one inbox; each conversation shows its source label. Guests who reach you by phone from listing sites can also be added to the panel in seconds, and you continue the conversation on WhatsApp. Duplicate record protection stops the same guest from being created twice; all past conversations stay on one card.
Short-term rental software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Short-term rental software", "Short-term rental software", "Short-term rental job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: guest communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Don't lose the late-night guest by morning
7-day free trial, no credit card required. Set up your chatbot on day one; by the end of the week, see in the report how many late-night inquiries you caught.