Dental prosthetics laboratory CRM: from impression pickup to delivery every work order in a single panel

It brings everything that happens off the bench into one panel: work orders from clinics, the impression–production–delivery stages, courier coordination, clinic-specific price lists and current account terms. Messages from WhatsApp and web forms land in a unified inbox; each clinic's card holds the jobs it gave, its price agreement, its balance and the full conversation history. You reply to deadline questions instantly, no outgoing job is forgotten, and current accounts slipping at month end get noticed — none of it is left to paper slips and memory.

You open a work order on the task board for each incoming impression: clinic, tooth number, shade, material and requested delivery day are recorded on the card. Stages such as modeling, casting or milling, and finishing are checked off as a checklist; the card shows which step the job is at. Because of the due date field, jobs due today and tomorrow stand out on the board. You can also attach impression photos, the dentist's notes and revision requests, so the work order stays trackable end to end in one place.

Yes. In the product catalog you define items such as zirconium, implant-supported crowns and full dentures, and assign separate price lists to clinics; the record shows which clinic works at what price on which job. With the quote module you send a PDF price quote to a new clinic and follow its status in the flow. On the current account side you see what was charged per clinic and its payment status; amounts can be in TL, USD, EUR or GBP. No online payment collection or invoicing is done — there is no payment link and no e-Invoice (e-Fatura); the system keeps a record of the current account balance and payment receipts.

The task board is built for this. You create tasks for jobs going out today and impressions to be picked up, and assign them to a courier or delivery owner; the checklist makes clear what goes to which clinic and which clinic to collect from. A delivered work order moves to completed status, so the dispatch record is kept too. To be clear: ÖzgürKod is not a shipping/courier company integration and does not draw routes on a map; it organizes the planning and tracking of delivery work through tasks.

No. To be upfront about it: the system does not send scheduled messages on its own. Here is how it actually works: when a doctor asks about turnaround, the status of the relevant work order is already on the card, and you send the exact delivery date with a quick-reply template in one click. When you need to send the same announcement to several clinics (a public holiday, for example), you send it as a campaign using a Meta-approved WhatsApp template; duplicate protection prevents double messages to the same clinic. You always decide which clinic gets which message, and when.

With role-based permissions, you decide what each person can see and manage; incoming requests can be assigned in turn with round-robin, so no work order is left unowned. Clinic relationships are valuable: when a sales rep or technician leaves, the clinic list, price agreements and message history do not leave with them — they stay with the lab. All access is logged; there is a record of who touched which job. Sales rep performance and job volume by clinic are also tracked in reports.

In practice they describe the same need. Businesses usually search for "Dental prosthetics laboratory software", "Dental prosthetics laboratory software", "Dental prosthetics laboratory appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.