Import & export companies CRM: correspondence in nine languages, foreign-currency quotes, trade fair leads foreign trade in one panel

In foreign trade, a single sale takes months and goes through dozens of steps: first contact, sample, quote, negotiation, order, documents, shipment, payment collection. A CRM puts this chain on record. Multilingual correspondence comes together in a unified inbox; trade show and advertising leads are tracked through pipeline stages; quotes are kept in foreign currencies in a status flow, and sample and document work lives on the task board. Whichever team member holds the conversation, the history stays with the company; no request is lost, despite time zones and language barriers.

The app works in 9 languages; messages in other languages that arrive from WhatsApp, Instagram and Telegram land in the same inbox. AI conversation analysis summarizes the topic and the request in each conversation, reducing your dependence on multilingual staff; you save common replies as quick reply templates in languages such as English, Russian and Arabic and send them in a second. Assignment rules make it clear who on the team is handling which conversation. It is not a simultaneous interpreter, but it takes the weight of multilingual traffic off a single person’s shoulders.

No, let’s be clear about that. ÖzgürKod does not connect to ship, container or cargo tracking systems, and it does not pull data from logistics companies. You run the shipping process through a task card: the proforma, loading, document set and delivery steps are checked off as a checklist, documents such as a copy of the B/L are uploaded to the card as attachments, and any step past its due date stands out in overdue items. Your forwarder is the source of the tracking; ÖzgürKod turns that information into a lasting record you can share with the customer.

No. ÖzgürKod does not connect to customs brokerage software, banks, or accounting and ERP systems such as Logo, Netsis, or Mikro, and it does not issue e-Invoice (e-Fatura) or e-Waybill documents. ÖzgürKod is the order, customer, communication and payment terms tracking layer: multilingual correspondence, leads and pipeline, foreign currency quotes, shipping tasks and payment collection tracking live here; official declarations, invoices and accounting records stay in your existing systems. The layers complement each other; they do not replace each other.

Contacts made at a trade fair are saved as leads with the source label “trade fair”; duplicate protection stops you from opening the same company a second time. Each lead moves through the pipeline with customizable stages — for example First Contact → Sample → Quote → Negotiation → Order; a record that sits too long in its stage stands out in the overdue items view. With the Meta Lead Forms integration, ad applications also arrive automatically; you see in reports which source turned into orders and plan your next trade fair budget with data.

Yes. Quotes are prepared as PDF in TRY, USD, EUR or GBP; each quote is tracked through the Preparing → Sent → Approved/Rejected/Revised flow, and negotiation revisions build up in the same record. On the order side, operations and payment status are kept separate; a deposit–balance arrangement is tracked as a partial payment, and AI detects the receipt when it comes in. In reports you track sales and collections with period comparisons, and you can ask questions in natural language (“how are EUR sales this quarter?”) to get a summary.

In practice they describe the same need. Businesses usually search for "Import & export software", "Import & export software", "Import & export inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.