Dropshipping & micro-export CRM: orders in one list, support in 8 languages

In dropshipping, what eats the margin is often not ads but operations: “Where is my order?” messages waiting for a reply, supplier orders with no tracking, and not knowing which product actually earns. A CRM brings these together in one panel. Orders are tracked in one list with operations and payment status; support messages are managed in every language with automatic translation; supplier steps are tracked on a task board; revenue is reported in USD/EUR. As operations grow, it's the process that scales, not headcount.

No—let's be clear about it: there is no automatic order transfer from your store platform. You record the order in the panel with the customer's name, contact details, line items and amount; requests that come through a form on your website do land in the panel via API. Once an order is recorded, it moves through a single flow: you track its operational status (preparing, shipped, delivered) and payment status, a customer card is created, and the message history is linked to that card. If you sell through more than one channel, you see every channel's orders in one list and one customer base.

There are two layers. The first is automatic translation: whatever language a customer writes in, you read the message in your own language, and the reply you write in your own language goes out in the customer's language—you don't need to know German, French or Spanish. The second is templates in 8 languages: for frequent topics such as shipping information, delivery times and return procedures, your templates are ready in 8 languages and go out in the right language with one click. That way even a one-person operation selling to five countries gives every customer consistent support in their native language.

No—let's be honest: the system does not place orders with your supplier automatically, and it has no integration with supplier systems. What it does is keep track: you open a supplier task card for each order; it moves across the board through your own stages such as forwarded, in production and shipped, supplier correspondence and invoices sit on the card with file attachments, and deadline notifications highlight any overdue step. A forgotten order gets caught by a delay alert on the board, not by an angry customer—that makes a big difference.

Yes. Sales and payment collection reports are available in TL, USD, EUR and GBP, and quotes are prepared in these four currencies too. With the period-comparison sales report, you can compare this month's EUR revenue with last month and see which product actually makes you money. The Meta Ads ROI Center uses Meta and Google Ads campaign data to track which ad turns into orders. A product that quietly loses money to exchange-rate differences stops being an end-of-month surprise; decisions rest on the report, not on ads.

Not completely, but to a large extent: a 24/7 chatbot sends an instant first reply to a message that arrives at night; with the branching you set up in the visual flow, it asks for the order number and the topic, answers common questions, and hands over anything it can't resolve to a human. In the morning, the panel shows classified requests with the details already collected, not a pile of unanswered messages; AI has flagged the urgent ones. A US customer who writes at 3 a.m. gets their first reply within seconds instead of going to a competitor because they “got no answer.” Final resolutions and special cases still get closed during your working hours.

In practice they describe the same need. Businesses usually search for "Dropshipping software", "Dropshipping software", "Dropshipping inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.