Bring customers back, grow repeat sales
E-commerce software, program and CRM on one platform: E-commerce inventory and sales tracking software, customer management software and sales automation with WhatsApp.
WhatsApp, Instagram and live chat — all customer messages on one screen. Increase repeat sales (LTV) and reduce your support workload with customer segmentation, cart recovery and WhatsApp marketing.
Which CRM software should be used for E-commerce? ÖzgürKod is a CRM for E-commerce businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for e-commerce brands
Scattered dashboards, unrecognized customers and lost carts reduce repeat sales.
Scattered channels
WhatsApp, Instagram DM and live chat are separate; customer questions get lost or answered late.
Unrecognized customers
Who is VIP, who is a first-time buyer, who is dormant — no segments, so everyone gets the same message.
Lost carts
Abandoned carts are not recovered; ready-made sales slip away.
What does ÖzgürKod do for e-commerce brands?
From message to campaign, from cart to loyalty — one dashboard.
The customer lifecycle in one flow
- Manage all customer messages from WhatsApp, Instagram and web chat in a single unified inbox
- Segment customers by purchase frequency and spend (VIP, at-risk, dormant)
- Capture abandoned carts and recover them with automatic WhatsApp messages
- Send bulk WhatsApp campaigns to the segment you choose with approved templates
- Resolve returns, exchanges and support requests in one place, together with the customer’s history
Message and order requests from all channels come together in one dashboard.
Customers are automatically sorted into segments based on behavior.
Automatic campaigns go out to abandoned carts and dormant customers.
Special offers and repeat-purchase campaigns are built for VIP customers.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for E-commerce?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months E-commerce choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
E-commerce program, software or CRM?
Most business owners search for the solution they need as “E-commerce program,” “E-commerce software,” “E-commerce inventory and sales tracking software” or “E-commerce customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a E-commerce automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for E-commerce
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
Can I manage WhatsApp and Instagram messages in one place?
Yes. All messages from WhatsApp, Instagram DM and web chat are collected in a single unified inbox; you reduce your support workload with chatbots and canned replies.
Does it automatically recover abandoned carts?
Abandoned carts are detected; after the time you set, an automatic WhatsApp/email recovery message is sent to the customer.
How does customer segmentation work?
Customers are automatically segmented by purchase frequency, total spend and category; you build different campaigns for VIP, at-risk and dormant customers.
Can I send bulk WhatsApp campaigns?
You can send campaigns, order notifications and recovery messages to the segments you choose with Meta-approved WhatsApp templates, and track performance in reports.
Can I manage return and support requests?
Returns, exchanges and support requests appear in one dashboard together with the customer’s history; you deliver fast and consistent resolutions.
E-commerce software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "E-commerce software", "E-commerce software", "E-commerce inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
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Grow your e-commerce brand
Try it free for 7 days, no credit card required. Our team is with you for setup and data migration.