E-Export CRM: customers write in their own language, sales are reported in foreign currency

In e-export, your product crosses borders, but three things get stuck: language, time zones and scattered channels. A CRM makes all three manageable. Your overseas customer's message is read in your own language through auto-translation; a 24/7 chatbot sends the first reply to late-night questions; WhatsApp, Instagram and web forms are collected in one inbox. Quotes are prepared in USD/EUR/GBP and tracked stage by stage, and revenue is reported by currency. Market decisions are made on data that shows which country actually pays off, not on gut feeling.

Yes, on two levels. First, auto-translation: whether the customer writes in German, Arabic or any other language, you read the message in your own language, and your reply goes out in the customer's language. Second, ready-made templates: for common topics such as shipping times, return terms and payment terms, your templates sit in 8 languages and are sent in the right language with one click. So you don't look for a sales rep who speaks that language for every market; even in negotiations that need finesse, the correspondence stays smooth and consistent.

Not all of it, but the most critical part: the moment of first reply. A 24/7 chatbot responds within seconds to a message that arrives at 3 a.m. from the US; with the branching you set up in the visual flow, it asks for the country, product and quantity, answers common questions and hands the conversation over to a person once it gets serious. In the morning, your panel shows requests with details collected and classified by AI rather than an unanswered pile — the hottest are at the top. Instead of going to a competitor because they "got no reply", the customer waits for your business hours, already acknowledged.

Yes. PDF quotes can be prepared in TRY, USD, EUR or GBP; a GBP quote for London and a EUR quote for Berlin come out of the same panel. Every quote is tracked through the Prepared → Sent → Approved/Rejected/Revised flow; a quote that has gone unanswered for five days stands out in the view and never quietly dies. Sales and payment collection reports are also currency-based and compare periods: you see which market is growing and which product pays off in which country. You can also ask in natural language, “How are EUR sales this month?”, and get an answer from AI.

No — let us be clear about this. ÖzgürKod does not connect to customs software, courier company APIs, or e-Invoice (e-Fatura)/the Turkish Revenue Administration (GİB) systems — it is the customer, communication and order layer. You track shipping steps with task cards, attach courier and customs documents to the order as files, and send tracking information to the customer in one click with a template. Your existing logistics and accounting flow continues as is; ÖzgürKod does not replace them — it fills the untracked gap between you and your customer.

The sample process is tracked in the pipeline with your own stages: Request → Sample Sent → Under Review → Quote → Order, for example. Each buyer’s card holds the correspondence history, the samples sent and the files; a buyer who has been sitting too long in a stage stands out in the overdue work view — the “no reply came, it was forgotten” scenario is over. When the B2B buyer makes a decision weeks later, the supplier they remember is the one who followed up regularly and politely. Showing your product live over a video call is also done from the same panel.

In practice they describe the same need. Businesses usually search for "E-export software", "E-export software", "E-export inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.