Customers who ask about prices don't get lost, turn into sales
Electronics store software, program and CRM on one platform: Electronics store inventory and sales tracking software, customer management software and sales automation with WhatsApp.
Asking about a price on WhatsApp, calling to check on a repair, asking in store about a warranty certificate — all customer traffic in one panel. Every quote you give is tracked, and the status of every service record is sent to the customer automatically.
Which CRM software should be used for Electronics store? ÖzgürKod is a CRM for Electronics store businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for electronics stores
Quotes that go untracked, service records kept in a notebook and forgotten warranties all cost you sales.
Price shoppers slip away
Dozens of people ask about prices during the day; there is no record of who asked what or who was quoted which price. The customer you do not follow up with buys the same product online.
Service records live in a notebook
Which device is in service, which one is waiting for parts, has the customer been informed — managing all this with a notebook and phone calls is both slow and error-prone.
Warranty processes go untracked
The warranty end date of the product you sold is not tracked; the customer gets no reminder and you miss the chance to sell a renewal or accessories.
What does ÖzgürKod do for electronics stores?
One panel from price question to sale, from service record to warranty renewal.
Four steps from a price question to a warranty renewal
- Automatically create a record for every customer who asks about a price; track the quote you gave in the pipeline, and let the system remind you about unanswered ones
- Open a technical service record: device, fault, parts and status on one card; the customer gets automatic updates at every stage
- Record the warranty period of the product you sold; send the customer an automatic reminder as it nears its end
- Add installation and setup appointments to the calendar; a task goes to the technician and a reminder to the customer automatically
- Send campaign and new product announcements in bulk to the right customer segment with approved WhatsApp templates
Every price and service request that comes in via WhatsApp, Instagram, phone or a web form is automatically turned into a customer card.
The price you give goes into the pipeline; a follow-up reminder is set for customers who do not reply, and hot leads rise to the top of the list.
The sale closes and the installation appointment goes into the calendar; delivery and setup information is sent to the customer automatically.
Service records are tracked stage by stage; an automatic reminder goes out when the warranty ends, and the renewal sale becomes an opportunity.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Electronics store?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Electronics store choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Electronics store program, software or CRM?
Most business owners search for the solution they need as “Electronics store program,” “Electronics store software,” “Electronics store inventory and sales tracking software” or “Electronics store customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Electronics store automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Electronics store
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is an electronics store CRM for?
It brings together price inquiries, the quotes you issue, technical service records and warranty processes in one panel. You can see at any time which customer was quoted what price, which device is in service and which warranty has expired.
How do I follow up with customers who ask about prices?
Every customer who asks about a price on WhatsApp or in your store is recorded with one click and entered into the quote pipeline. If no reply comes within the time you set, the system creates a follow-up task for you, so you get back to a hot customer before they go to a competitor.
Can I manage technical service records?
Yes. The device, fault description, part status and delivery date are kept on a single service card. When the record status changes, the customer gets an automatic WhatsApp notification, so “what happened to my device” calls decrease.
How do warranty reminders work?
You record the product's warranty period at the time of sale; as the end date approaches, an automatic reminder message is sent to the customer. You can use the same flow to send maintenance, accessory and renewal campaign messages.
Can I import my existing customer list?
Yes. You can upload your Excel/CSV files yourself with the import feature, or get free data migration support from our team when you switch from another program. Your customer, sales and service history is migrated together.
Electronics store software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Electronics store software", "Electronics store software", "Electronics store inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Turn the next price inquiry into a sale
Try it free for 7 days, no credit card required. Gather your inquiries in one panel on day one; by the end of the week, see in the report how many quotes turned into sales.