Delivery software: from order to delivery all on one screen
Fast food software, program and CRM on one platform: Fast food job tracking software, customer management software and sales automation with WhatsApp.
Orders from WhatsApp and the phone become records in seconds, with the address and order history filled in automatically. Courier assignment, delivery tracking and campaign messages in the same dashboard — at peak hours, the orders waiting for you stay right there in the list.
Which CRM software should be used for Fast food? ÖzgürKod is a CRM for Fast food businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
The familiar challenges of delivery
A phone that rings busy at peak hours, couriers who can't be coordinated and customers who never make it into the system all cost you revenue.
Orders lost at peak hours
During the evening rush the phone is constantly busy and no one has a hand free for WhatsApp. A customer who can't get through gives the order to a competitor within two minutes.
Courier coordination chaos
It's unclear which order is with which courier and when anyone will be back. Every late delivery comes back as an angry phone call and a bad review.
Customers who never make it into the system
The address is on the receipt, but the customer's history is nowhere. Because you don't know who orders how often each month, there's no list to send campaigns to either.
What does ÖzgürKod do for delivery?
On top of general CRM tools, flows built specifically for your delivery operation.
Full tracking from order to reorder
- Turn WhatsApp and phone orders into records in seconds, with the saved customer's address and order history filled in automatically
- Assign an order to a courier with one click and track preparing, en route and delivered statuses from the dashboard
- Send the customer an automatic status message when the order is received and when the courier is on the way, so fewer 'where is it' calls come in
- At peak hours, let AI answer menu and timing questions so your team can focus on orders only
- Build segments by order frequency: a campaign message goes automatically to customers who haven't ordered in a long time
An order from WhatsApp, the phone or your website becomes a record in seconds, along with the address, payment preference and history.
The order goes to the kitchen and is assigned to an available courier; who is carrying which order is clearly visible on the dashboard.
The customer gets an automatic message when the courier is on the way, and late deliveries are flagged with an alert.
Order frequency is monitored, and a campaign message is sent automatically to customers who haven't ordered in a long time.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, quote, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Fast food?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Fast food choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Fast food program, software or CRM?
Most business owners search for the solution they need as “Fast food program,” “Fast food software,” “Fast food job tracking software” or “Fast food customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Fast food automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Fast food
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is delivery software, and what does it cover?
Delivery software brings order records, courier coordination, customer tracking and campaign management together in one platform. WhatsApp, phone and web orders merge on a single screen; every customer's address and order history are kept on file.
Are WhatsApp orders saved automatically?
Yes. The incoming message matches the customer record; the saved address and previous orders appear on screen right away. A new customer's address and contact details are saved with the first order, and later orders are confirmed in seconds.
How does courier tracking work?
You assign each order to an available courier with one click; preparing, on the way and delivered statuses are tracked on the dashboard. Deliveries that exceed the time you set are flagged with an alert, and at the end of the day you get a delivery report by courier.
We can't keep up with messages during peak hours. How does the system help?
AI answers questions about the menu, prices and estimated time automatically; it tags order messages and moves them to the top. Your team focuses on order confirmation and the kitchen instead of answering questions, and messages waiting for a reply appear in the list.
Who can I send campaign messages to?
You can segment customers who have given consent to be contacted by order frequency, last order date and spend. Send the weekend campaign to the whole list and the win-back message only to customers who haven't ordered in a while, with one click.
Fast food software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Fast food software", "Fast food software", "Fast food job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Try it before you miss the next order
7-day free trial, no credit card required. Connect your order channels on day one; by the weekend, see in the report how many orders came from which channel.