Florist CRM: from incoming order to delivery every bouquet in one panel

In floristry, the work comes down to minutes on holidays: you need to track who wants which bouquet, where, and at what time, without mistakes. A CRM brings this together on a single panel. Orders from WhatsApp and Instagram collect in the inbox; each order's photo, card note, address, delivery time and payment stay on its own card. Deliveries are tracked as tasks. When dozens of orders run in parallel on Valentine's Day or Mother's Day, none of them get lost on a paper slip, and the answer to "where's mine" comes from a single screen.

Each order's delivery opens as a card on the task board; the delivery address, time and contact person become checklist items, and a courier owner is assigned. You mark the order as delivered, and the board shows at a glance which deliveries are done and which are on the way. A due date notification reminds you of upcoming delivery times. On the morning of a special day, when dozens of addresses blur together, you see from the board — not from phone calls — which courier is going where and what has been delivered.

When a customer sends a photo saying "I want the same as this," you save the photo, the card note and the address to the same customer card and order record. Bouquet contents, delivery date and time, and special requests all come together in one place. When it's time to prepare the order, you don't scroll back through hundreds of messages to find the photo; you look at the card. The card note and the sender's request to stay anonymous also appear on the same screen, so irreversible mistakes like delivering the wrong card or revealing a name are prevented.

You keep plazas and companies that order flowers regularly in a segment; their past orders, preferred arrangement and payment plan are stored on the card. You track the end-of-month balance in the installment payment record and detect the receipts they send with AI. You send offers or announcements to this segment yourself using a Meta-approved template. This keeps you connected with regular customers, so you — not a competing florist — reach out at the right time.

No. To be clear, ÖzgürKod does not send scheduled messages on its own. What it does is this: it keeps customers who ordered last Valentine's Day or Mother's Day in a segment; as the special day approaches, you send the campaign announcement to this segment with a Meta-approved template in one click. Duplicate-send protection prevents the same person from getting two messages. The timing and content of the message stay under your control; the system never sends messages behind your back.

Yes, at the pre-order level. Outside business hours or during peak times, the chatbot gives the first reply 24/7; it asks for the bouquet type, delivery date and address, opens an order pre-registration and hands the conversation over to you when needed. Quick reply templates send price and delivery information in seconds. However, preparing the bouquet, final approval and the delivery plan stay with you; the chatbot does not close the sale — it just means you start a busy morning with a ready, complete order list.

In practice they describe the same need. Businesses usually search for "Florist software", "Florist software", "Florist job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.