Your custom-size projects from survey to installation in one panel
Furniture software, program and CRM on one platform: Furniture inventory and sales tracking software, customer management software and sales automation with WhatsApp.
Survey appointment, measurement and drawing approval, quote, production deadline and installation coordination in one flow. Every customer who walks into the showroom, messages you on Instagram or is referred by an architect stays on a single record, together with their project, drawings and payment plan.
Which CRM software should be used for Furniture? ÖzgürKod is a CRM for Furniture businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for furniture makers
Custom-size work means survey, drawing revisions, production and installation. With a notebook and a phone, this chain breaks.
Lost measurements and drawings
Survey measurements are in the fitter's notebook, drawings on the designer's computer, and the latest revision in the customer's WhatsApp. Nobody is sure which version went to production.
Conflicting installation appointments
The installation team heads out with two homes promised for the same day; the customer waits at home while the crew is across town. Every clash means a bad review.
Forgotten quote follow-up
Site visit done, drawings sent, quote delivered — then silence. With no one following up, the customer closes on price with someone else, and the time spent on the site visit goes to waste.
What does ÖzgürKod do for furniture businesses?
The entire sales flow between showroom and workshop in one panel.
The four stages of a custom-fit project, in one flow
- Book the measurement appointment on the calendar; keep the measurement form and wall sketch versions on the project so everything reaches the workshop complete
- Send a quote priced with fabric, color and material options as a link; the customer approves and signs, and an order opens automatically
- Turn items coming out of the workshop into a work order; move them through your own stages (cutting, upholstery, painting, quality…) and list material needs
- Put delivery and installation on the team × day plan; the team gets the handover form signed from their own phones and opens a service record for missing or damaged products
- Track the deposit, payment plan and registered promissory notes on the order; once the order is delivered, schedule the review request according to your settings
A request from Instagram, WhatsApp or the showroom lands on the customer card; the measurement appointment goes on the calendar, and the measurement form and sketch are added to the project.
The project quote is prepared by module, material and countertop meter; the customer approves and signs from the link, and the order opens.
Workshop items turn into work orders; stages and owners are on record, and the workshop board shows the work that is waiting.
Installation day is planned for the team and confirmed with the customer; the team gets the handover form signed, and the warranty starts on delivery.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Furniture?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Furniture choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Furniture program, software or CRM?
Most business owners search for the solution they need as “Furniture program,” “Furniture software,” “Furniture inventory and sales tracking software” or “Furniture customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Furniture automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Furniture
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does ÖzgürKod cover as furniture CRM?
With the Furniture Store module, the whole job from sales to service: quotes with options and customer approval, orders and deposits, registered promissory notes, factory orders and box acceptance, custom-fit projects and sketches, workshop work orders, delivery and installation planning with the team app, service and warranty. It does not replace your CNC or 3D design software.
How are measurement and installation appointments managed?
Measurement, delivery and installation days become appointments on the calendar; moves and cancellations made on the calendar are reflected in the project. Deliveries appear in the team × day plan with capacity (installation minutes, stops, vehicle volume). If your appointment reminders are on, the customer receives the core appointment notification.
Are measurements and drawing versions kept on record?
Yes. In the measurement form you enter walls and obstacles such as doors, windows, outlets and plumbing, and draw the wall sketch; each new measurement is stored as a separate version. You add your design files and photos to the project.
Can I track deposit and balance payments?
A deposit and payment plan are suggested on the order, and collections are recorded against payments; for installment sales, a registered promissory note is printed for each installment. A task is opened for notes that are due soon or overdue; if a balance remains before delivery, you get a warning according to your settings.
We run both a store and a workshop. Can we manage both together?
Yes. Items from stock, the factory, the workshop and the showroom sit side by side on the same order; showroom and workshop screens open according to the profiles you use. If you like, each sales rep sees only their own customers.
Furniture software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Furniture software", "Furniture software", "Furniture inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Don't waste your next measurement
7 days free, no card details required. Open your first project with its sketch, send the quote, and turn it into a work order in the workshop.