Gaming & internet café CRM: from membership and package tracking to tournaments and reservations in one panel

A gaming café CRM tracks hour packages and membership balances on the member card and gathers community messages from WhatsApp, Instagram and Telegram into one inbox. It announces tournaments and events with segmented campaigns to the relevant game group, and manages private room and console bookings through online booking without conflicts. Membership renewals and payments are tracked in reports. As a result, the “I still had hours left” argument ends, tournaments fill up, and booking confusion and lost community messages disappear.

No. ÖzgürKod is not café management or session/timer software; it does not run at computers and consoles to count usage time, lock and unlock tables, or manage sessions at the screen. ÖzgürKod is a CRM that brings your communication with members, package and membership tracking, tournament announcements and bookings together in one panel. In other words, you keep table and session management in your existing café software, while ÖzgürKod manages your member relationships, sales and community communication. The two do different jobs and complement each other.

Each member's hour package and membership are kept on the member card, with support for installment payments and due date tracking. AI detects the receipt photo a member sends, and you attach it to the record. In the payment collection report you see at a glance whose balance is open and whose membership needs renewing; in a “I still had hours left” argument, you have a dated record in hand. ÖzgürKod does not take online payments and does not count usage time at the table; you enter the balance and payment record yourself, or confirm it from your existing café software and record it, and tracking stays in the panel.

You split members into segments by the games or groups they're interested in and send tournament and event announcements only to the relevant group with a Meta-approved WhatsApp template; duplicate protection keeps repeated messages from going to the same person. Private room and console bookings are taken through the online booking page and synced with Google Calendar, so you can see without conflicts when each room and console is busy. Sign-ups and booking requests are collected in the conversation flow, and there is no confusion at the door.

Yes. ÖzgürKod's unified inbox gathers WhatsApp, Instagram DMs and comments, Telegram, Messenger, TikTok DM, web chat and web forms in one panel. Since gaming communities often use Telegram and Instagram, all messages from these channels move forward with ownership in the same place; messages are assigned to team members by round-robin, and quick reply templates and a 24/7 chatbot respond within seconds. This removes the problem of community messages scattered across channels and answered late.

Yes. Member data is stored in line with KVKK (Turkey's personal data protection law) requirements; with role-based permissions, each team member can access only the members and records they are authorized for, and all access is logged. Member contact details and package history are kept on the member card within those permissions; departing staff cannot take the member list with them. In bulk tournament and campaign announcements, targeting rules and duplicate blocking help you prevent unwanted repeated messages from reaching members. This keeps your communication with the community both organized and compliant with regulations.

In practice they describe the same need. Businesses usually search for "Gaming café software", "Gaming café software", "Gaming café job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: member communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.