Gift CRM: every DM is a potential order, every order is recorded with its notes
Gift software, program and CRM on one platform: Gift inventory and sales tracking software, customer management software and sales automation with WhatsApp.
A mug someone liked on Instagram, a “can it be personalized?” question in a DM, a corporate customer’s 200-person New Year request, and “where is my package?” messages — all in one panel. Name notes don’t get mixed up, orders don’t get lost, and the seasonal rush is managed by the record.
Which CRM software should be used for Gift? ÖzgürKod is a CRM for Gift businesses: Instagram product questions, personalized orders, corporate bulk requests, and the New Year rush are all managed in one panel. Setup takes minutes; try it free for 7 days.
What gets lost in the workshop during the seasonal rush?
The product is beautiful and the posts perform, but between the flood of DMs, name notes, and shipping questions, the order itself slips out of sight.
The posts perform, but the DM flood is unmanageable
A Reel gets views, the post fills up with “price?” comments, and the DM inbox overflows. Every question left unanswered while the workshop packs orders is a customer lost to another account selling the same product.
Name and note details get lost in DMs
The name spelling, color choice, and gift note for a personalized order get buried among the messages. A mug printed with a misspelled name means both the cost of remaking it and a disappointed customer whose gift arrived late.
Orders get mixed up in the New Year rush
From late November, order volume multiplies; which one is packed, which one has shipped, which one was forgotten — a notebook and screenshots can't keep up. A single New Year gift that arrives late turns into the loudest complaint.
“Where is my order?” messages eat up your day
After every shipment, hunting down the tracking number and typing it in one by one, and keeping up with “has it arrived yet?” questions, takes hours a day. Time meant for production goes to shipping back-and-forth.
Corporate quotes go untracked
You give a price for bulk gift requests from companies, then forget about it. Nobody follows up with the firm that said “I'll ask my manager” — your highest-revenue order type goes to a competitor because follow-up is missing.
Seasonal customers stay one-time
Because you don't keep a record of the customer who bought at New Year, there's no list to go back to at Mother's Day, Valentine's Day and holiday seasons. Every season you hunt for new customers from scratch with ad spend.
What does ÖzgürKod do for gift shop sellers?
It turns Instagram traffic into order records and order records into customers who come back season after season; every step, from the name note to the shipping details, is on file.
From like to repeat order: the gift sales journey
- Reply automatically by DM to “price?” questions in Instagram comments with comment automation; bring DMs, WhatsApp and TikTok messages together in one inbox
- Record the name spelling, color and gift note of a personalized order on the order card; keep the reference image on the card as a file attachment so wrong prints stop
- Track every order with a separate operations status and payment status: the Preparing → Shipped flow on one panel, with AI detecting bank transfer receipts; orders from your website sit in the same list
- Send the tracking number for a shipped order in one click with a quick reply template; the information reaches the customer before “where is my package?” comes in
- Prepare PDF quotes in TL or EUR for corporate bulk requests; track the Preparing → Sent → Approved flow in your pipeline
- Send your New Year, Valentine's Day and Mother's Day announcements as segment-targeted WhatsApp campaigns; let last season's customer see you first this season
Comment automation replies by DM to “price?” comments under Reels and posts; the person asking is saved as a lead with a source tag.
Product, sizing and personalization questions are answered in seconds with quick reply templates; outside working hours, a chatbot gives the first response.
The name spelling, color and gift note are recorded on the order card; the reference image is attached as a file; orders from DMs, WhatsApp and your website are gathered in the same list.
When a bank transfer receipt arrives, AI detects it; the payment is recorded on the order, and an underpaid order is caught before it ships.
The order moves through the Preparing → Shipped flow; the tracking number is sent to the customer in one click with a quick reply template.
Customers who received their order are tagged; the segment of happy customers is updated so they see your new product posts.
At Mother's Day, Valentine's Day and holiday seasons, the New Year customer is told about the new collection with a segment-targeted campaign.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Gift?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Gift choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Gift program, software or CRM?
Most business owners search for the solution they need as “Gift program,” “Gift software,” “Gift inventory and sales tracking software” or “Gift customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Gift automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Gift
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is a CRM for gift shop sellers?
In gift and design product sales, the business starts on Instagram but gets scattered across Excel, notebooks and screenshots. A CRM brings that clutter together: questions from DMs and comments become customer records; the name and note details of a personalized order stay on the card; the order moves through the preparation-shipping flow; corporate quotes wait in the pipeline. In the New Year rush, you can see from one screen where each order is; when the season ends, you're left with a customer list you can return to through records, not ads.
How do I keep up with Instagram comments and DMs?
The two mechanisms work together. Comment automation works only on Instagram and Facebook: anyone who comments “price” under your post gets an automatic DM, and the person asking becomes a lead in the panel. On the DM side, all channels — Instagram, WhatsApp, TikTok DM, Facebook Messenger — are gathered in one inbox; common questions about measurements, materials and delivery times are answered in seconds with quick reply templates. Outside business hours, the chatbot gives the first response and leaves the request ready for the morning.
How do I keep the details straight on personalized orders?
For each personalized order, you record the name spelling on the card, color choice, gift note and delivery date; the reference image the customer sends stays on the same card as a file attachment. When production starts, the information is read from the order card, not from between DMs, so you never get a “I wrote Deniz with a y” dispute. Because each order is tracked with two statuses — operations and payment — work that hasn’t been paid for can’t accidentally go out for shipping.
Does it automatically send the tracking number to the customer?
No, let’s give an honest answer: there is no API integration with shipping companies, and the system does not send messages on its own. Here’s how the flow works: when you move the order to the Shipped status, you send a ready-made template containing the tracking number with one click — the text is ready, you just fill in the tracking number field. This small step eliminates most “where is my order?” messages before they’re even asked; for the ones that remain, the shipment info is stored on the customer’s card, so the answer takes seconds.
Is there barcode, POS or cash register integration?
No; there is no barcode, POS device or cash register integration — ÖzgürKod is the order-customer-communication layer, not cash register software. That said, you manage orders from DMs, WhatsApp and your website in a single list, with their operations and payment status. The product catalog, stock movements and low-stock alerts are also in the panel, so a best-selling mug can’t quietly sell out mid-season.
How do I manage corporate bulk orders?
Bulk gift requests from companies are tracked separately in the sales pipeline: you define the request, quote, approval and production stages to match your own flow. PDF quotes are prepared in TL, USD, EUR or GBP; the Sent → Approved/Revised statuses are updated in the panel. A company that says “I’ll ask my manager” stands out in the overdue items view so it isn’t forgotten. After approval, payments are tracked in installments; the deposit and balance entries stay on the order card.
Gift software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Gift software", "Gift software", "Gift inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Run this New Year on records, not screenshots
7-day free trial, no credit card required. On day one, connect Instagram and WhatsApp; turn on comment automation and save your first personalized order with its note.