CRM for glass and mirror manufacturing: from measurement to installation every order in one panel
Glass & mirror manufacturing software, program and CRM on one platform: Glass & mirror manufacturing inventory and sales tracking software, customer management software and sales automation with WhatsApp.
A furniture maker's order for 25 bronze mirrors, a contractor's quantity schedule, a "how much for a tempered glass balcony?" message — all in one inbox. Keep measurement and drawing files on the order card, make processing types clear in the catalog, run the installation team from the task board, and track furniture-maker account balances with payment terms. AI-powered sales software for glass makers.
Which CRM software should be used for Glass & mirror manufacturing? ÖzgürKod is a CRM for Glass & mirror manufacturing businesses: Made-to-measure glass orders are tracked per project; processing types live in the catalog, installation tasks sit with the team, and furniture-maker account balances are tracked with payment terms. Setup takes minutes; try it free for 7 days.
Problems glass and mirror manufacturers face every day
Measurements noted on paper, processing details that reach the workshop incomplete, furniture-maker accounts written in a ledger — every mistake breaks along with the glass.
Measurements on paper, mistakes show up in the glass
Measurements taken over the phone get noted on a piece of paper, and the paper disappears on the workbench. One digit read wrong means cut and processed glass goes in the trash; the cost, and explaining the delay over the phone, land on the shop.
Processing type reaches the workshop incomplete
Tempering, beveling, edge polishing, drilling — which processes were discussed on the order is scattered across messages. When one is left off the work order, the error surfaces on delivery day: the glass is reprocessed, the lead time slips, and customer trust takes a hit.
No one knows where the installation team is
Which team is at which address, which job is done, where the next one is — that information lives on the foreman's phone. When a customer calls to ask "are you coming today?", no one at the shop can give a clear answer; sometimes two installations end up booked for the same day.
Furniture-maker accounts left to the ledger
Glass goes out to furniture makers and contractors on payment terms, and payments are written in a ledger. It's unclear who is overdue and who pays in installments. At month-end the ledger gets shuffled, and a missed balance creates friction with a good customer.
Price questions get answered late
Five workshops do the same glass work; when a "how much?" message is answered hours later, the job has already gone to someone else. Because no one knows who is looking at which question, some messages disappear without ever being answered.
Quantity schedules and drawings scattered
The contractor's quantity schedule is on WhatsApp, the architect's drawing is in email, and the revised measurement is on another phone. Files are hunted down one by one to prepare a quote; when a price is given from the wrong version, the loss only shows up in manufacturing.
What does ÖzgürKod do for glass and mirror manufacturers?
From measurement record to installation day, from price question to payment collection.
Your whole order flow from measurement to installation in one panel
- Attach measurement lists, quantity schedules and drawing files to the order card, so what goes to manufacturing is read from a single record, not paper notes
- Define processing types such as tempering, beveling and edge polishing in the product catalog with their prices, so it's clear which processes a quote and order include
- Track project-based orders with a dual operations and payment status: cutting, processing, ready for installation — and whether payment is open or closed
- Manage installation jobs on the task board: address, date, team assignment and checklist; add a photo of the finished job to the card
- Track furniture-maker and contractor accounts with installment payments and payment terms; AI detects receipts, and open balances show up in the payment collection report
- Handle price questions with a quick reply template; outside business hours, a chatbot gives the first response 24/7 and hands jobs that need measurements over to a person
Measured jobs coming in from WhatsApp, Instagram or a web form turn into customer cards with a source tag; price questions get a template reply.
Measurement lists, quantity takeoffs and drawing files are added to the order card; if a site survey is needed, the appointment goes on the schedule with the Google Calendar integration.
Processing types are selected with prices from the catalog; a PDF quote is sent, its status is tracked in the quote flow, and revisions stay on the same card.
An approved quote becomes an order; the operations status (cutting, processing, ready) and the payment status each move forward separately.
Cutting and processing steps are assigned to the workshop on the task board; each operation on the work order is closed one by one as a checklist item.
The installation task is scheduled with address, date and team; photos of the finished job are added to the card, and the customer is updated in the same conversation.
Due dates and partial payments are tracked, and AI detects receipts; new product announcements to regular furniture makers go out as segment-targeted campaigns.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Glass & mirror manufacturing?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Glass & mirror manufacturing choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Glass & mirror manufacturing program, software or CRM?
Most business owners search for the solution they need as “Glass & mirror manufacturing program,” “Glass & mirror manufacturing software,” “Glass & mirror manufacturing inventory and sales tracking software” or “Glass & mirror manufacturing customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Glass & mirror manufacturing automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Glass & mirror manufacturing
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a CRM do for a glass and mirror manufacturer?
In glasswork, every job starts with a measurement and ends with installation; in between there are dozens of details. A CRM keeps that chain in one panel: measurement and drawing files stay on the order card, processing types are defined in the catalog with their prices, orders are tracked by operations and payment status, and installation is scheduled on the task board. The current accounts of furniture makers and contractors are tracked for due dates. The paper-note way of working is replaced by a flow where everyone looks at the same screen; errors are caught in the record, not on the glass.
How do I record measured and project-based orders?
You open an order record while messaging the customer, without leaving the conversation: product, quantity, processing types and delivery date go into the form; measurement lists, quantity takeoffs and drawing files are added to the card. On multi-line project jobs, each line stays on its own row. An order is tracked by operations status (in cutting, in processing, ready for installation) and by payment status separately; when the customer calls, you give a clear answer from the screen instead of "let me check and get back to you."
Can I keep processing types like tempering and beveling in the system?
Yes. You define glass types and processing types in the product catalog as separate line items with their prices; you keep a separate price list for the furniture makers you work with wholesale. When preparing a quote, you select the line items from the catalog; which processing is included stays written on both the quote PDF and the order card. The work order that goes to the workshop is based on the record, not on conversation memory; the "we had discussed polishing" argument ends.
How do I schedule the installation team's jobs?
Every installation is a task card: address, date, assigned team, to-do checklist and required files all sit on the card. In board view, today's and this week's installations are scheduled by dragging; finished jobs are closed with a photo. You also see site survey appointments in your calendar with the Google Calendar integration. When the customer asks "when are you coming?", the answer is not in the foreman's memory but in the panel, in front of everyone.
Does a message go to the customer automatically when the order is ready?
No. ÖzgürKod does not send scheduled or automatic messages; when and how the customer is notified is under your control. When the order status is updated to "ready for installation," it shows in the panel; you send the update message from a quick reply template with one tap. This approach prevents the confusion an automatic message sent at the wrong time would cause; every message sent stays recorded in the conversation history.
Is ÖzgürKod an ERP or production planning software?
No. ÖzgürKod is the customer-sales-order layer; it does not do cutting optimization, waste calculation or line scheduling, and it does not replace production planning. Its scope is the customer-facing side of requests, measurement and file records, quotes, orders, installation tasks and payment collection. Stock and price tracking in the catalog is only what the sales team needs; it organizes the front of your workshop's production routine without interfering with it.
Glass & mirror manufacturing software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Glass & mirror manufacturing software", "Glass & mirror manufacturing software", "Glass & mirror manufacturing inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Put measurements in the record, installation on the schedule, current accounts in order
7-day free trial, no credit card required. Start tracking your orders with dual status on day one; by the end of the week, see open current accounts in a single report.