Orders from WhatsApp without the mix-ups reach the door
Grocery stores, delis and corner shops software, program and CRM on one platform: Grocery stores, delis and corner shops inventory and sales tracking software, customer management software and sales automation with WhatsApp.
WhatsApp and phone orders from the neighborhood are gathered in a single list; the courier gets the job automatically, and the store credit ledger goes digital. Who ordered what, who owes how much — it's all on the screen next to the cash register.
Which CRM software should be used for Grocery stores, delis and corner shops? ÖzgürKod is a CRM for Grocery stores, delis and corner shops businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for neighborhood grocery stores
Orders written on paper, a store credit ledger and courier coordination handled by phone all mean losses by the end of the day.
Orders lost on paper
At peak hours, orders come in via WhatsApp and phone and are noted on paper; one gets forgotten, one arrives incomplete, and the customer doesn't call again.
The store credit ledger is a mystery
Who owes how much, and when they last paid — it doesn't come out of the scribbles in the ledger. At the end of the month, total receivables are just a guess.
Courier coordination by phone
There's no telling which order is on the way and which was delivered; the courier is called constantly, and customers keep the shop busy asking “where is my order?”
What does ÖzgürKod do for grocery stores and corner shops?
From order to delivery, from store credit to payment collection — one panel.
Four steps from order to payment collection
- Gather orders from WhatsApp, Telegram and phone in a single list; no order gets lost on paper
- Track store credit and current accounts on the customer card; see balance, payment history and due date on one screen
- Assign a prepared order to the courier with one click; let both you and the customer get delivery status updates instantly
- Save the usual order list of customers who order regularly; create a repeat order in seconds
- Send customers a polite, automatic WhatsApp reminder for store credit balances that are due
An order that comes in via WhatsApp, Telegram or phone drops into the list automatically; the customer's address and history are ready on their card.
The order details appear on one screen; if an item is out of stock, the customer is asked about an alternative in a single message, and the order is confirmed.
The prepared order is assigned to the courier; the customer automatically gets “on the way” and “delivered” updates, and the shop phone stops ringing off the hook.
Cash, card or store credit — the payment method is recorded on the card; the store credit balance is updated, and a reminder is sent automatically when it's due.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Grocery stores, delis and corner shops?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Grocery stores, delis and corner shops choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Grocery stores, delis and corner shops program, software or CRM?
Most business owners search for the solution they need as “Grocery stores, delis and corner shops program,” “Grocery stores, delis and corner shops software,” “Grocery stores, delis and corner shops inventory and sales tracking software” or “Grocery stores, delis and corner shops customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Grocery stores, delis and corner shops automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Grocery stores, delis and corner shops
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a grocery order management system do?
It collects neighborhood orders from WhatsApp and phone calls in one list, and tracks courier deliveries and store credit digitally. Instead of paper notes and ledgers, every order and every balance is recorded.
How does store credit tracking work?
Each customer's card holds their balance, purchase history and payment dates. You can set up automatic WhatsApp reminders for due balances, and at the end of the month you see your total receivables in a single report.
Can I dispatch couriers?
Yes. You assign a prepared order to a courier as a task in one click; when the courier delivers it, the status updates automatically in the panel and for the customer. At the end of the day you see who made how many deliveries in a report.
Is the WhatsApp connection official, or is my number at risk?
ÖzgürKod runs on the official Meta-approved WhatsApp Cloud API, so your number connects to the panel safely. Several people can take orders from the same number at the same time, and all conversations are logged on the customer card.
I run a small grocery store. Won't this system be too much for me?
No, the system works for a one-person business too. Core features such as the order list, store credit card and reminders are ready from day one, and you pay by number of users. You can try it free for 7 days and then decide.
Grocery stores, delis and corner shops software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Grocery stores, delis and corner shops software", "Grocery stores, delis and corner shops software", "Grocery stores, delis and corner shops inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Move your order ledger digital today
Try it free for 7 days, no credit card required. On day one your orders are collected in one list; at the end of the month you know your store credit receivables down to the last cent.