CRM for appliance dealers: every customer who asks for a price is on record, every delivery and installment is tracked
Appliance dealers software, program and CRM on one platform: Appliance dealers inventory and sales tracking software, customer management software and sales automation with WhatsApp.
"Is the promotion still on?" questions on WhatsApp, deliveries and installations crammed into the same day, installments written in a notebook, service referrals made over the phone — all in one dashboard. Close the sale in the store and manage the rest with records.
Which CRM software should be used for Appliance dealers? ÖzgürKod is a CRM for Appliance dealers businesses: Price and campaign questions, delivery and installation coordination, installment payment tracking and service records all stay organized in one dashboard. Setup takes minutes; try it free for 7 days.
How many of these problems happen in your store?
The sale ends at the display, but the work starts there: delivery, installation, installments and service. Without records kept, every step turns into phone traffic.
A flood of messages during promotion season
When the seasonal sale starts, WhatsApp fills up with "what's the price, does the promotion apply to cash too?" while there is no way to answer the phone with a customer in the store. By the time you reply in the evening, the person has already closed the same model at a chain store's installment promotion.
Deliveries and installations chased by phone
The warehouse, the delivery driver and the installer are all called separately, and paper notes hold which appliance goes to which address on which day. A truck that arrives when the customer is out, a refrigerator carried to the wrong floor, and a "you were supposed to come today" complaint leave everyone exhausted by the end of the day.
Installments live in a notebook, due dates slip
Sales by promissory note and in installments are recorded in a notebook; you cannot see who paid which month's installment or whose due date has passed. Installments nobody tracked show up as a shortfall in the till at month end, and payment collection turns into face-to-face haggling with the customer.
Service referrals go unrecorded
A customer reporting a fault is sent to the authorized service center by word of mouth; when they called, and which service center they were sent to, is never written down. A week later, when the customer comes back saying "no one has come yet," no one remembers what was promised, and the trust won at the sale melts away at service.
What is in the warehouse and what is on the way is unclear
The model you told the customer "we have it, we will deliver tomorrow" sometimes does not leave the warehouse, and getting it from the supplier takes days. When the delivery promise is broken, the order turns into a cancellation, and the cancellation turns into a bad shopping story told around the neighborhood.
Past customers are not remembered at renewal time
There is no record of customers who bought a full home set years ago and whose appliances have reached the end of their life; campaign announcements hang only in the shop window and on social media. When the time to renew comes, the customer buys wherever they first look — often online.
What does ÖzgürKod do for appliance dealers?
It connects message traffic, delivery and installation operations, installment payment collection and service records on a single panel, so no step is left to memory.
The whole sales journey, from the question in the shop window to after the installation
- Answer price, campaign and stock questions in seconds with quick reply templates; outside business hours, the chatbot can collect the model and capacity and leave the request ready for the morning
- Open a delivery and installation task for every sale: keep the address, floor, day and checklist (water connection, built-in measurement) on the card, and assign the task to the delivery and installation team
- Track installment sales with partial payment tracking: paid installments, remaining balance and overdue dates in one view, and let AI detect the payment receipt that arrives on WhatsApp
- Manage the order with two statuses, operations and payment; keep the invoice and delivery address ready on the order card, and see warehouse stock in the catalog
- Record service requests as tasks: track the fault note, the service center it was referred to and the outcome on the card, and see the full history at a glance when the customer writes again
- Send your seasonal campaign with a Meta-approved template, targeted by segment and last contact date; applications from Meta Lead Forms drop into the customer card automatically
A price or campaign question that arrives from WhatsApp, Instagram or a web form becomes a customer card with a source tag; messages left unopened on a busy day show up in the list.
Model, capacity and campaign terms go out with a quick reply template; stock status is checked in the catalog, and outside business hours the chatbot sends the first reply.
For multi-item jobs such as a built-in set, a PDF quote is sent; once it is approved, the order opens, and the invoice and delivery address are ready on the card.
A task card is opened for delivery and installation: the address, floor and checklist are clear; jobs nearing their deadline stand out with a notification, so no truck makes a wasted trip.
With partial payment records, every installment is tracked by due date; overdue payments stand out in the view, and AI detects incoming payment receipts.
A fault report is recorded as a task; the service center it was referred to and the outcome stay on the customer card, so the promise you made is not forgotten.
The seasonal campaign goes to customers targeted by segment and last contact date; the cross-sell report shows the dryer opportunity for everyone who buys a washing machine.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Appliance dealers?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Appliance dealers choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Appliance dealers program, software or CRM?
Most business owners search for the solution they need as “Appliance dealers program,” “Appliance dealers software,” “Appliance dealers inventory and sales tracking software” or “Appliance dealers customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Appliance dealers automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Appliance dealers
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is a CRM for in an appliance dealership?
At a home appliance dealer, a sale ends in the store but the work starts there: delivery, installation, installments and service. The CRM keeps this chain in one panel. Price and campaign questions coming from WhatsApp and Instagram are collected on the customer card; a delivery and installation task is attached to each sale; installments are tracked period by period; service referrals are recorded. Who asked what, whose delivery is tomorrow, whose installment is late — your team sees it all on the same screen; nothing is left to the notebook and memory.
How do I manage delivery and installation coordination?
You open a delivery and installation task for each sale: address, floor, preferred day and special notes (built-in dimensions, water connection) stay on the card. The task is assigned to the shipping team or the installation technician; progress is visible as the checklist is completed, and jobs that are near their due date or overdue stand out with a notification. When a customer writes "what time are you coming?", you answer from the screen without going through a phone chain. When the delivery is done, the installation note and any missing-part record stay on the same card.
Can I track the payments on installment sales?
Yes. With partial payment tracking, you record each installment with its due date; paid, remaining and overdue amounts appear clearly on the customer card. When a receipt arrives on WhatsApp, AI receipt detection catches it, and recording it against the relevant order takes seconds. Let's be clear: this is not a payment collection system — there is no card charging, payment link or bank integration. ÖzgürKod does not collect payments; it lets you see exactly what you will collect from whom and when, and presents the payment collection report with period comparisons.
Does it automatically remind the customer of a due installment?
No, to be honest: the system does not send messages on its own; there is no scheduled automatic reminder feature. Instead, overdue and upcoming installments stand out in a separate view on the panel; you open the list and send each customer the Meta-approved reminder template with one click. The text is ready, you stay in control — there is no risk of a message going to the wrong person. If overdue installments have piled up, you can also send the same template in bulk to a selected group with a segment-targeted campaign.
Is there barcode, POS or cash register integration?
No; there is no integration with barcode scanners, POS devices or cash registers, let's say that clearly. ÖzgürKod does not replace your register; it is the order-customer-communication layer. You define models with their categories in your own product catalog, sales are processed as stock movements, a product that falls to its critical stock level triggers an alert; supplier cards and price lists are here too. The goal is to make the sale, delivery and installment that start with a message visible — your cash register keeps doing its own job.
Can I send campaign announcements in bulk on WhatsApp?
Yes. With Meta-approved templates you send bulk announcements for seasonal discounts, trade-in campaigns and new models. You target by segment, tag, source or last contact date: for example, only those who asked about a price in the last year and did not buy. Pace control runs the send gradually, duplicate prevention blocks a second message to the same person, and the campaign pauses automatically if the error rate rises. The report shows how many people were reached; Meta Ads ROI Center also shows the advertising side in the same panel.
Appliance dealers software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Appliance dealers software", "Appliance dealers software", "Appliance dealers inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Manage your next delivery without a phone chain
7-day free trial, no credit card required. On day one, connect WhatsApp and set up your price templates; link your first sale to a delivery task and installment tracking.