Hospital & medical center CRM: every department’s messages with the right team, in one panel

It manages the area your hospital information system (HBYS) doesn't: patient communication. Requests from WhatsApp, Instagram and web forms are gathered in one panel; the chatbot routes patients to their department, and conversations are assigned to the relevant department. Corporate agreements, campaign tracking and satisfaction communication sit under the same roof. The results: the switchboard load eases, messages move from departments' personal phones to the organization's controlled system, and management monitors all communication traffic through reports.

No. ÖzgürKod is not an HBYS that handles examination records, tests and billing; it is a communication and marketing layer that works alongside it. Patient messages, appointment requests, campaign management, corporate agreement tracking and reporting run in ÖzgürKod, while your medical record setup stays in your existing system. There is also a ready-made health & dental module that offers treatment plans and PDF quotes for dental practices and outpatient clinics.

Built with a visual flow builder, the chatbot asks the patient to choose a department and a request type: appointment, pricing information, follow-up question and so on. Based on the selection, the conversation is routed to the sales rep pool of the relevant department; round-robin distribution shares the workload evenly across the team. With role-based access, each department sees only its own conversations; management monitors all of them. Outside business hours, the chatbot sends the first reply, and in the morning the team takes over a queue that has been classified and assigned.

In corporate healthcare communication, the most common source of KVKK (Turkey's personal data protection law) violations is correspondence kept on personal phones; ÖzgürKod moves this traffic into the organization's access-controlled panel. With role-based permissions, each team member accesses only the data their role requires; the “team members see only their own customers” restriction can be enforced. Every access to every record is logged. Deletion and correction requests are managed through the panel.

Each contract company is saved in the system with its own price list, so the terms that apply when a company employee arrives are clear and undisputed. Health screening and check-up quotes are prepared with a PDF template and tracked with a status flow such as Preparing, Sent, Approved. Correspondence with the company representative collects on the company card; periodic payments sit in the payment tracking module with their due dates. Agreements approaching renewal are assigned to their owner as tasks.

Much of the traffic consists of repeating questions: directions, working hours, appointment changes. The chatbot handles these 24/7; the remaining conversations are classified by AI and distributed to sales reps with round-robin. Quick reply templates reduce frequent answers to a single click; the sales rep performance report shows who resolved how many conversations. So the same team manages several times the demand it could handle by phone, all on record; and the report shows you the right team size.

In practice they describe the same need. Businesses usually search for "Hospital software", "Hospital software", "Hospital appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: patient communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.