Laboratory & imaging CRM: from appointment to result notification one panel

It manages the communication and customer side of your lab, not the instruments and testing side. Patient messages collect in one panel; the chatbot answers preparation questions, and appointments connect to the calendar. When a result is ready, the patient is notified with a template, so “is it out yet?” calls drop. On the corporate side, partner clinics and physicians’ price lists, referral traffic and account tracking are all recorded. Front-desk staff focus on the patient in front of them instead of the phone queue.

No. The system does not send results or messages on its own — let us state that clearly. The correct flow is this: with one click you send a “your results are ready” notice to patients whose results are ready, using a Meta-approved WhatsApp template, and you specify the delivery method in the message. If several patients need the same notice at once, you send in bulk with the campaigns module. How the result itself is delivered — at the branch, through the physician — stays up to your procedure.

Each partner clinic, physician or business is saved on its own card; with the price lists feature in the product and service catalog, you define a discounted list specific to that organization. For a patient who comes by referral, the applicable price is clear and undisputed. When talking to a new organization, you prepare your quote with a PDF template and track it through the Sent/Approved status flow. All correspondence with the organization’s contact person collects on the company card; a period-over-period sales report shows early which organization’s volume is falling.

Health data is special-category personal data, and ÖzgürKod is built accordingly. With role-based permissions, front desk, field team and management work with different rights; each team member reaches only the records their role requires. All access is logged: you can trace who opened which patient card and when. Correspondence is kept in the organization’s panel rather than on staff members’ personal phones. Deletion and correction requests are managed through the panel.

Yes. When a request for home blood collection comes in, you open a task linked to the patient card: the address, time and assigned team stay on the task card, and a due-date notification goes to the team. All of the day’s home visits appear on one screen on the task board; a completed task is closed with a checklist. Before the visit, preparation information is sent to the patient with a template. The era of requests taken by phone, written on paper and then lost is over; a visit that goes wrong is noticed immediately.

No. ÖzgürKod is not an LIS that runs test processes, instrument integration or result reporting; it is a communication and customer management layer that works alongside yours. Your sample and analysis flow continues in your existing system; patient messages, appointments, notifications, organization agreements and payment collection tracking run in ÖzgürKod. The two systems cover separate areas; this requires an add-on installation, not a migration project, and you can start using it the same day.

In practice they describe the same need. Businesses usually search for "Laboratory software", "Laboratory software", "Laboratory appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: patient communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.