International freight CRM: from overseas moving request to delivery every job in one dashboard
International freight software, program and CRM on one platform: International freight job tracking software, customer management software and sales automation with WhatsApp.
A family moving to Germany, a student bringing their belongings from the Netherlands, an exporter sending regular partial loads... Collect the messages in a single inbox; price the job in EUR or USD using the inventory list and m³, let the customer approve the quote by signing the link, and track shipment and subcontractor in the same record.
Which CRM software should be used for International freight? ÖzgürKod is a CRM for International freight businesses: Overseas moving and freight requests in one dashboard: inventory list and m³, quotes in foreign currency, signed approval, shipment and subcontractor tracking. Setup takes minutes; try it free for 7 days.
The familiar headaches of international freight companies
A request goes to several companies at once; the one who responds consistently, quotes a consistent price and keeps the paperwork complete wins.
Slow replies lose the lead
A family moving abroad sends the same message to several companies. While they wait for answers to questions about the inventory list, floor and date, the quote slips to the next day, and the customer goes with the first company to respond consistently.
Volume is estimated
Container or truck space depends on volume, but a price given on “2+1 home” alone turns into a surprise on moving day. When the inventory list stays on paper, m³ and price stop matching.
Foreign-currency quotes are scattered
Which customer was quoted how many euros for which option, and was a deposit collected — it’s all buried in email and message threads. Sending the same customer two different prices undermines trust.
Shipment and subcontractor tracking lives in Excel
Which shipment the partial loads are on, the subcontractor’s plate number and driver, whether the freight was paid — all in separate spreadsheets. Profit per shipment only shows up at month end, and only as an estimate.
Damage and shortage complaints go everywhere
On arrival you get a “one carton short” message; without a loading list and delivery report, deciding who is right turns into an argument.
Temporary storage gets forgotten
Belongings wait in storage until the arrival date; when the monthly fee and the move-in and move-out records live in a separate ledger, payment collection slips.
What does ÖzgürKod do for international freight companies?
With the moving module: one record from request to delivery report.
From international moving request to delivery
- In the Message Center, a “Moving request” button appears next to a message that looks like a moving request; the job form opens filled in with the addresses, date and items from the message
- Calculate m³ with a room-by-room inventory list; prepare the price in TRY, EUR, USD or GBP with three options using your own rates
- Send the quote as a link; the customer chooses an option and signs, and the deposit is collected through a payment link
- Manage shipments on the load profile with your own vehicles or subcontractor plate and driver; multiple jobs per shipment, with loading and delivery documents per stop
- Let the team get the loading list and delivery report signed by the customer on the phone; verify documents with a QR code
- If the goods will wait in storage, open a storage record with the unit, monthly fee and check-in / check-out receipt; add the monthly fee to the payment plan
A message from WhatsApp, Instagram or web chat turns into a job via “Moving request”; the online price form collects requests from your website.
Items and m³ room by room; the customer adds missing items as suggestions in the portal, and item suggestions can be taken from photos.
Priced options based on your tariff, in foreign currency; the quote is written to the deal record and sent as a link.
The customer selects and signs; the deposit is collected via a payment link and a planning task is created.
The team counts the items on the phone, takes condition photos before loading and gets the loading list signed.
Trip with your own vehicle or a subcontractor; delivery and delivery note per stop, subcontractor freight goes into the expense ledger.
The delivery report is signed; the remaining balance, damage report and storage if needed all stay on the same record.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Explore the solution built for your field
Messages, quote, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for International freight?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months International freight choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
International freight program, software or CRM?
Most business owners search for the solution they need as “International freight program,” “International freight software,” “International freight job tracking software” or “International freight customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a International freight automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for International freight
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a CRM do for an international moving company?
It brings requests together in one panel and turns each request into a job: addresses, item list and m³, priced options in foreign currency, the customer's signed approval and deposit, team and trip planning, loading and delivery reports, damage and storage records. The office, the team and the customer all look at the same record.
Can I quote in euros or dollars?
Yes. The job's currency can be TRY, EUR, USD or GBP; the quote and deal are prepared in that currency, and payments are written to the deal's payments.
Can I track my vehicles on a map?
There is no vehicle tracker integration. The team app takes the phone's location only while the team is in the “on the way” or “moving” status and the setting is on; the panel shows the last location of that day. In the customer portal, the statuses the team marks (on the way, loading, moving, unloading) appear as a timeline.
Does it prepare customs paperwork and CMR?
No, it does not produce customs declarations or CMR. It produces contracts, item lists, transport notes, loading and delivery reports, damage assessment reports, warehouse receipts and proof of delivery (POD); you add other documents to the job record as files.
How do I serve foreign customers in their own language?
The customer portal, online price form and team app open in 9 languages based on the browser language (Turkish, English, German, French, Spanish, Italian, Portuguese, Arabic, Japanese). The Message Center also has an optional AI translation feature: when an admin turns it on, an incoming message in a foreign language shows a translation in your language below it; you can preview your reply, translate it into the customer's language and send it (39 languages; on WhatsApp, Instagram, Messenger, Telegram, web chat and TikTok messages). The feature is off by default, uses your business's AI provider and has a daily limit; you can turn channels on and off one by one. Translations are AI output: check details such as prices, dates and addresses before sending.
Does it automatically notify customers of shipment status?
It does not send messages on its own; the automatic customer message setting is off by default. The customer sees the status the team marked and the reports via the portal link; notification messages open as drafts in the Message Center.
International freight software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "International freight software", "International freight software", "International freight job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Be first to reply to the next international moving request
7-day free trial, no card details required. Enter your tariff, turn the first request from a message into a job and send the quote as a link.