IVF center CRM: from first message to pregnancy test the whole treatment cycle in one panel
IVF center software, program and CRM on one platform: IVF center appointment software, customer management software and sales automation with WhatsApp.
Collect domestic and international patient inquiries from WhatsApp, Instagram and your website in a single inbox; manage pre-assessment, the treatment calendar, medication reminders and post-transfer follow-up from the same screen. AI-assisted patient management software for IVF centers.
Which CRM software should be used for IVF center? ÖzgürKod is a CRM for IVF center businesses: WhatsApp and Instagram messages collect in one inbox, patient records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for IVF centers
Day-by-day treatment protocols, emotionally sensitive patients and international coordination can’t be managed with Excel and phone traffic.
The treatment cycle is tracked by hand
Stimulation start, egg retrieval, transfer and test day — every patient’s calendar is different. One missed day means a whole cycle goes to waste.
Injection and medication reminders get missed
Hormone injection times, dosage changes and medication instructions are relayed one by one over the phone. Nurses can’t find time for treatment because they’re busy calling patients.
International patient coordination is scattered
A patient writing in another language has their flight date in one place and hotel details in another. Planning travel around the cycle calendar turns into crisis management every time.
What does ÖzgürKod do for IVF centers?
Flows built for your IVF treatment process, on top of general CRM tools.
With you at every stage of the treatment cycle
- Track each patient’s treatment cycle in the pipeline: pre-assessment, stimulation, egg retrieval, transfer, test
- Injection times, dosage and medication reminders go out automatically via WhatsApp, reducing nurses’ phone traffic
- Message international patients in 8 languages; reply with automatic translation and templates ready in the patient’s language
- Send the treatment + hotel + transfer package as a multi-currency PDF quote within minutes, and take the deposit with a payment link
- Plan a new attempt without losing the patient after unsuccessful cycles, using a carefully worded follow-up flow
Every inquiry from WhatsApp, Instagram or a web form becomes a patient card with its source and language; the test list is sent automatically.
The treatment protocol and a package quote including hotel and transfer for international patients are sent in the patient’s language within minutes.
Every step from stimulation to transfer is logged in the calendar; injection times and dosage reminders go out automatically via WhatsApp.
The pregnancy test day is reminded; depending on the result, a congratulation or new cycle planning flow kicks in, and patients who need follow-up appear in a list.
Not from a personal phone, but from the business line
Don't let Patient messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects patient information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the patient group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new patient came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, appointment, payment collection and your team — in one account
When a patient writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Patient cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own patients.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Patient write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the patient card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for IVF center?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months IVF center choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey patient most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
IVF center program, software or CRM?
Most business owners search for the solution they need as “IVF center program,” “IVF center software,” “IVF center appointment software” or “IVF center customer management software.” “CRM” is the international name for this solution, and the need is the same: keep patient information in one place, never miss a request, and bring order to your work.
As a IVF center automation, ÖzgürKod gathers patient messages from WhatsApp, Instagram and the web in one panel and handles appointment and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for IVF center
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and appointment reminders ready |
| Patient history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, appointment, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
A no-show appointment isn’t an empty hour — it’s an hour you’ve already paid for.
If you charge ₺1,000 per service: the monthly cost of your subscription equals 3 appointments.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does an IVF center CRM do?
It manages every patient’s treatment journey from the first inquiry to the pregnancy test on a single platform. It adds IVF-specific needs on top of a classic CRM, such as the cycle calendar, medication reminders, international patient coordination and follow-up messages.
How do injection and medication reminders work?
Based on the patient's treatment plan, injection times, doses and medication instructions are sent automatically over WhatsApp. When a dose changes, you update it with one click, and your nursing team handles fewer phone calls.
How do I communicate with patients coming from abroad?
Incoming messages are translated automatically, and you reply with ready-made templates in 8 languages, including English, Arabic, German and Russian. You can send the treatment, hotel and transfer package to the patient in their own language as a multi-currency PDF quote.
How is the privacy of patient data protected?
IVF treatment is a highly private process, and data is stored in line with KVKK (Turkey's personal data protection law) requirements. With role-based permissions, each user sees only the patients they are authorized for, and all access is logged.
How long does setup take, and can I migrate my existing patient list?
ÖzgürKod is cloud-based, so it requires no server or technical team, and basic setup is completed the same day. You can import your Excel/CSV files yourself, or get free data migration support when switching from another system.
IVF center software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "IVF center software", "IVF center software", "IVF center appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: patient communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Try it before you miss the next cycle
7-day free trial, no credit card required. Gather your patient requests in one panel on day one, and automate medication reminders in the first week.