Credit & mortgage advisory CRM: from document checklist to file tracking in one panel
Credit advisory software, program and CRM on one platform: Credit advisory job tracking software, customer management software and sales automation with WhatsApp.
Payslip photos, “what's the status of my file” messages and bank stages shouldn't be scattered across three different phones. Collect client conversations in one unified inbox; manage document collection with task checklists and the bank process with pipeline stages. AI-powered client management for credit advisors.
Which CRM software should be used for Credit advisory? ÖzgürKod is a CRM for Credit advisory businesses: An application file document checklist, bank process stages and client updates; your file operations in one panel. Setup takes minutes; try it free for 7 days.
The familiar struggles of credit advisors
There are many files, documents are scattered, and clients ask about status every day; the day splits in two between chasing banks and chasing messages.
Delayed by missing documents
Payslips, title deeds, lease agreements, tax certificates... Every application asks for different documents. Which client is missing what and who sent what gets searched in WhatsApp history; one missing document holds a file up for days, and both the client and the bank wait for a response.
Document photos piling up on WhatsApp
Clients send payslips, title deeds and receipts as photos all day. Which image belongs to which client and which file is unclear; is it on the advisor's phone or the office line? A single lost document means collecting the file from scratch.
“What is the status of my case?” phone traffic
The longer the process runs, the more every client asks the same question: has it gone to the bank, has approval come, when will it be finalized. Each call takes five minutes; on a busy day, dozens of calls take more time than the files themselves, and clients get anxious.
Bank process stages can't be tracked
Dozens of files at different stages at once: some collecting documents, some under bank review, some waiting for appraisal. Which file is stuck where isn't visible without opening each one; files awaiting a response get overlooked.
Can't keep up with interest rate and campaign questions
Rates change, and every day brings “what's that bank's mortgage rate” questions; the same explanation gets written from scratch over and over. When an after-hours question is answered late, the client moves to another advisor and the hot opportunity cools off.
A quote was given, but no one follows up
The interest calculation is done, the client says “let me think about it,” and nothing follows. Because who dropped out at which stage and who should be contacted when isn't recorded, no follow-up happens; an application you worked hard on closes quietly, and the number of files is left to chance.
What does ÖzgürKod do for credit advisors?
Not generic promises; real scenarios that fit your daily flow from collecting documents to the bank process.
The client journey from first application to loan completion
- Open a task with a document checklist and a due date for each application: check off payslips, title deeds and contracts one by one; files waiting on a missing document stand out in the overdue items view
- Set up the bank process in your pipeline to match your own flow: Document collection → Bank review → Appraisal → Result; see at a glance where each file is waiting
- When a file's stage changes, update the client with one click using a quick reply template; “what's the status of my file” calls drop, and all correspondence stays on the same card as the file history
- Let a chatbot built with the visual flow builder handle interest and campaign questions 24/7 and hand off to an advisor when needed; reply to common questions in seconds with quick reply templates
- AI detects the payslips, title deeds and receipts your clients send; log a receipt as a consulting fee payment in one click, and no document gets lost in phone galleries
- Capture new applications with a source tag (web form, Meta Lead Forms, Instagram) and prevent duplicates so the same client is never created twice; send the consulting fee as a PDF quote and track its status
Every prospect who asks about interest rates, writes through the web form or reaches out on Instagram automatically becomes a card with the source information; the chatbot answers rate and process questions 24/7.
You discuss the client's situation and send the suitable loan and consulting fee with the PDF quote template; the quote status (Sent → Approved/Revision) is tracked in the flow.
A task with a document checklist is opened for the file; the requested documents are collected from the client with a template message, AI detects and flags incoming images, and missing items stay marked.
The file moves to the Bank Review stage in the pipeline; steps awaiting appraisal and callbacks are tracked with tasks that have due dates.
Send the client a one-click update with a template at every stage change; “what's the status of my file” calls give way to regular status messages, and the file history collects in a single card.
When the loan is completed, the file closes; the consulting fee is tracked with installments and due dates, AI detects the receipt the client sends, and it shows up in the payment collection report.
Happy clients are tracked in the loyalty report; new campaign announcements go to the relevant segment through the campaigns module, and applications that come through referrals are measured with a source tag.
Not from a personal phone, but from the business line
Don't let Client messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects client information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the client group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new client came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, quote, payment collection and your team — in one account
When a client writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Client cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own clients.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Client write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the client card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Credit advisory?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Credit advisory choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey client most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Credit advisory program, software or CRM?
Most business owners search for the solution they need as “Credit advisory program,” “Credit advisory software,” “Credit advisory job tracking software” or “Credit advisory customer management software.” “CRM” is the international name for this solution, and the need is the same: keep client information in one place, never miss a request, and bring order to your work.
As a Credit advisory automation, ÖzgürKod gathers client messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Credit advisory
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Client history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a CRM do for credit consulting?
It brings client communication, document collection and bank process tracking together in one panel: payslip and title deed photos that arrive on WhatsApp collect on the client card, each file's document list is tracked with a task checklist, and bank stages are visible in the pipeline. Let's be clear: ÖzgürKod is not a bank or a finance system; the loan application itself runs at the bank. ÖzgürKod organizes the side around that process — communication with the client, document tracking and file status.
How does it make collecting application documents easier?
For each file you open a task with a document checklist and a due date: documents such as payslips, title deeds and lease agreements are listed one by one. The document request message goes out in one click with a quick reply template; the checklist is ticked as the client sends items, and files waiting on missing documents stand out in the overdue view. Because AI detects and flags incoming payslip and receipt images, you don't waste time searching which message brought which document.
Does it integrate with bank systems to speed up loan approval?
No. ÖzgürKod does not integrate with banks, financial institutions or any official system, and it makes no guarantee about loan approval — we prefer to be honest about that. Evaluating and approving the application is entirely the bank's decision. ÖzgürKod's scope is the office side: you record which stage the bank process is at on the file card, and manage document tasks, client updates and consulting fee collection from there. The two sides work side by side, not in place of each other.
How do I track file stages and items waiting on a callback?
You set up the bank process in the pipeline to match your own flow: stages such as Document Collection, Bank Review, Appraisal and Result. You can see at a glance which step each file is waiting at; steps awaiting a callback and past their due date gather in the overdue view and stand out at first glance on the manager dashboard. So you can see which file is stuck without opening files one by one, and reduce the risk of missing a pending application.
How do I notify a client of their file status, and does the system send messages automatically?
ÖzgürKod does not send scheduled messages on its own; let's be clear about that. Messages go out only with your approval: when a file's stage changes, you send the client a status update with a quick reply template in one click; if you like, you can send a bulk update to clients at a similar stage with the campaigns module. Duplicate-send protection prevents double messages to the same client. Which message goes out and when is under your control at every step.
How do I connect the office's WhatsApp line, and can there be more than one number?
Yes. You connect your office line through the official WhatsApp Cloud API; with the QR method you can add more than one number to the same panel. All conversations are logged on the client card, and multiple advisors can message from the same line at the same time. Outside business hours, a chatbot you build with the visual flow builder answers questions about rates and process, and hands the conversation to an advisor when needed. Instagram, web forms, Meta Lead Forms and other channels also come together in the same inbox.
Credit advisory software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Credit advisory software", "Credit advisory software", "Credit advisory job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: client communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Start your next file organized
7-day free trial, no credit card required. On day one, connect WhatsApp and move your document checklists and bank stages into the panel; by the end of the week, see on one screen which file is waiting for which document.