Mediation CRM: cases, sessions and party communication in one panel

It brings the case process, session calendar and communication with the parties together in one panel: WhatsApp and web correspondence builds up on the case card, sessions are planned with Google Calendar sync, and documents are kept as case attachments. Let us be clear: ÖzgürKod is not a system for preparing official processes or minutes; the legal conduct of the process remains your expertise. ÖzgürKod organizes the side around the case, namely party communication, the session plan, document attachments and confidential access, so the office stops depending on individuals.

No. ÖzgürKod does not integrate with UYAP or any other official system, and we prefer to be honest about that. The official application, assignment and record steps take place in the institution's own systems. ÖzgürKod's scope is the office side: you log the date and outcome of the step you completed in the official system on the case card; you manage the session calendar, communication with the parties, document attachments and fee tracking from there. Official records over there, office operations right here — the two layers complement each other.

Yes. Confidentiality and impartiality are the backbone of this work, and ÖzgürKod is strong on that side. With role-based permissions, each mediator and staff member can access only the case they are assigned to; the office manager sees all cases. Who accessed which case and which document, and when, is kept in access logs — complete records for your confidentiality obligation and KVKK (Turkey's personal data protection law). Because correspondence with both parties sits side by side, balanced, on the case card, the impartial communication history stays orderly; and when a staff member leaves, the case stays with the office.

No. ÖzgürKod does not send scheduled messages on its own, so let's be clear on that. You plan the session date with Google Calendar sync; you send the reminder to the parties and their attorneys with a quick reply template in one click. Duplicate-send protection prevents sending the same party two messages. Which message goes to whom and when, and keeping it impartial in content, stays under your control at every step; ÖzgürKod is simply the channel that delivers the message.

Documents such as contracts, minutes and payment receipts are attached as file attachments to each case's task card. Documents the parties send via WhatsApp are detected by AI, and you add them to the right case; documents that arrive by e-mail are collected on the same card. It is always clear which document belongs to which case and which party; instead of gathering the case from folders before a session, you have everything ready on one card.

Yes. You connect your office line through the official WhatsApp Cloud API; you can add multiple numbers to the same panel with the QR method. All correspondence is logged on the case card and stays in the office panel instead of personal phones; with role-based permissions, each staff member sees only their own case, and access is logged. Outside business hours, the chatbot you build with the visual flow builder answers process and session questions and hands off to the right person when needed. Web forms and e-mail also land in the same inbox.

In practice they describe the same need. Businesses usually search for "Mediation software", "Mediation software", "Mediation job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: party communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.