Medical aesthetic CRM: requests flowing in from Instagram become appointments

It turns the demand your ad budget generates into appointments without waste. Instagram DMs and comments, WhatsApp messages and lead forms all land in one panel; AI separates price inquiries from hot leads; and follow-up on consultation prospects runs through the sales pipeline. During campaign periods, message traffic is shared across the team; the ROI report shows which ad actually brought in clients. The medical side of the procedure is your specialists' job; ÖzgürKod puts your communication and sales operations in order.

Yes. Comment automation works on Instagram and Facebook. You define trigger words: for example, anyone who writes “price” gets an automatic reply, and the details are sent by automatic DM. The sentiment filter separates out negative comments, and toxic comment protection can hide comments that contain insults. That way, the interested audience under your post moves to DM before the post goes stale and is tracked in the inbox with a source tag. Automation only runs on the rules you set up.

Yes. The Meta Ad ROI Center exists for exactly this. When you connect your Meta and Google Ads accounts, spend data and CRM data are combined: how many leads came from which campaign, how many turned into appointments and clients, cost per lead (CPL), cost per client (CPA) and ROAS all appear in one report. Budget meetings with your agency rest on this chain instead of gut feeling, and an underperforming ad set is spotted early.

The system does not send messages on its own; sending is always with your approval. In practice it works like this: you prepare quick reply templates for pre-procedure preparation rules and post-procedure aftercare instructions; you send them to a client whose appointment is coming up or whose procedure is finished with a single click. If the same information needs to go to several clients, you send it in bulk to a segment with the campaign module. Template support in 8 languages keeps the same standard for foreign clients.

Yes. Personal data, message history and procedure notes on the client card are stored with KVKK requirements in mind. With role-based permissions, reception, specialists and managers work with different rights; the “staff see only their own clients” restriction can be turned on. All access is logged. Because conversations are kept in the center’s panel rather than on staff members’ personal phones, client history stays with the organization even when the team changes.

ÖzgürKod works with the official WhatsApp Cloud API and Meta-approved templates; that is the compliant way to send bulk messages. On top of that, protection layers are added: send-rate control spreads messages out over time, a duplicate-send block prevents double messages to the same client, and if the error rate rises, the campaign pauses automatically. Because you target by tag, source and last contact date, messages do not go to irrelevant people and complaint risk stays low.

In practice they describe the same need. Businesses usually search for "Medical aesthetic software", "Medical aesthetic software", "Medical aesthetic appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: client communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.