Pet Shop CRM: from food orders to loyal customers every furry friend in one panel

It brings order behind the counter: records of WhatsApp orders, details of customers and their pets, stock levels and all conversations. WhatsApp, Instagram and Telegram messages gather in one inbox; each customer's pet details, order history and payment status appear on a single card. You reach out with a campaign to the customer whose food is about to run out, and when someone says “the usual,” anyone on your team gives them the right product; the friendliness of a neighborhood shop meets the order of an online store.

No. ÖzgürKod does not send scheduled messages on its own — let's be honest about that. The right setup is this: order history shows who buys what and how often, and you build a segment like “buys a 10 kg bag of food once a month.” Toward the end of the month, you send the reorder reminder to this segment in bulk from the campaigns module using a Meta-approved WhatsApp template; duplicate protection prevents sending the same person two messages. A reminder to a single customer goes out from their card in one click with a template.

You turn an incoming “set aside a bag for me” message into an order record in one click; line items, the source tag and, if needed, the delivery address are saved to the record. The order moves through two statuses, operations and payment: preparing, ready for delivery, delivered on one side; paid, pending on the other. When an order is ready, you notify the customer in one click with a template. At the end of the day, a single list shows which orders are still open; no order is forgotten on a paper note.

In the notes and tags on the customer card. Details such as species, breed, age, food they eat, food transition trials and allergies are recorded as notes on the card; you build segments with tags like “cat owner,” “dog owner” and “puppy.” Let's be honest: there is no ready-made “pet module” built specifically for pet shops; the flexible notes and tags structure covers this. When the customer writes, their card opens alongside; it is the panel, not the regular staff member's memory, that remembers Boncuk eats the salmon food.

In the product catalog you keep pet foods, litter and accessories organized by category; stock movements record every item in and out, and a low-stock alert lets you know when a best-seller runs low. Supplier records and price lists speed up reordering, and delivery notes are recorded too. Let’s be clear: there is no ready-made integration with barcode scanners or cash register/POS systems; you process movements in the panel. The goal is not to replace your till, but to give an instant, accurate answer to “do we have it in stock?” and place orders before you run out.

There is no magic wand, but there is a systematic way. The loyalty report separates loyal, fading and lost customers; you build segments by last contact and last order date. You send a win-back campaign to the slipping segment with a Meta-approved template — as a neighborhood business, your advantage is that you know Boncuk by name, and the notes on the card make that possible. The cross-sell report also surfaces opportunities like customers who buy litter but not pet food. Frequency capping and duplicate prevention keep the campaign from feeling like harassment.

In practice they describe the same need. Businesses usually search for "Pet Shop software", "Pet Shop software", "Pet Shop inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.