Pharmacy CRM: your chronic customers come back to you every month
Pharmacy software, program and CRM on one platform: Pharmacy appointment software, customer management software and sales automation with WhatsApp.
Bring your WhatsApp orders together on one screen and send automatic reminders to customers on long-term medication before their prescription runs out. Blood pressure, diabetes, thyroid — every regular customer orders from you instead of going to a competing pharmacy.
Which CRM software should be used for Pharmacy? ÖzgürKod is a CRM for Pharmacy businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for pharmacies
Chronic customers come every month — but they go to the pharmacy that reminds them, asks, and makes it easy.
Chronic customers quietly disappear
Blood pressure and diabetes medication is bought every month, but nobody tracks whose report has expired or whose medication has run out. A pharmacy that doesn't remind loses the customer to the competitor down the street.
WhatsApp orders on one phone
Orders pile up in WhatsApp on the assistant's phone. Nobody knows who prepared which order or which one was delivered, and a forgotten order means an angry customer.
Customer knowledge lives in nobody's head
Which customer takes which medication, how old their baby is, which vitamin they bought for their mother — it's all in the pharmacist's memory. When staff change, the relationship resets to zero.
What does ÖzgürKod do for pharmacies?
On top of general CRM tools, flows built specifically for the pharmacy counter.
The path from walk-in to loyal customer
- Send automatic WhatsApp reminders to customers on long-term medication a few days before their medication runs out
- Handle WhatsApp orders as a team from one panel, with “preparing” and “ready for delivery” notifications sent automatically
- Keep each customer's medications, habits, and notes on their customer record, so whoever is at the counter gives the same care
- Record report expiry dates, and send an automatic renewal reminder to customers whose report is about to expire
- Send campaign messages to dermocosmetics and vitamin customers based on their interests — sell needs, not shelf space
Every customer who walks in or messages you on WhatsApp is saved with one click; the medications they use and notes are added to their card.
Prescriptions and orders received via WhatsApp line up in the panel; the “ready for pickup” message for a prepared order goes out automatically.
When a customer’s chronic medication is nearing its end date, a message goes out automatically; one reply creates an order, so the medication is ready before the customer walks in.
With prescription renewal reminders, interest-based campaigns and birthday messages, the customer comes back through the same door every month.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, appointment, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Pharmacy?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Pharmacy choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Pharmacy program, software or CRM?
Most business owners search for the solution they need as “Pharmacy program,” “Pharmacy software,” “Pharmacy appointment software” or “Pharmacy customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Pharmacy automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles appointment and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Pharmacy
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and appointment reminders ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, appointment, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
A no-show appointment isn’t an empty hour — it’s an hour you’ve already paid for.
If you charge ₺1,000 per service: the monthly cost of your subscription equals 3 appointments.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does pharmacy CRM do?
It brings together the chronic medications your customers use, their order history and communication in one panel. It sends automatic reminders before the medication runs out, keeps WhatsApp orders in line, and prevents regular customers from drifting to another pharmacy.
How does the prescription reminder system work?
You record the medication a customer uses and the number of boxes once; the system calculates the end date and sends a WhatsApp reminder a few days in advance. When the customer confirms with a single message, the order appears in your panel.
Can my team manage WhatsApp orders together?
Yes. The pharmacist and assistants see all messages sent to your pharmacy number in the same panel; orders are assigned to people and their preparation status is tracked. Because which order was delivered is on record, pending orders show in the list.
Are customer health records safe?
Yes. Data is stored in line with KVKK (Turkey’s personal data protection law) requirements; with role-based permissions, each team member accesses only the information they are authorized for, and access is logged. Reminder messages are sent only with the customer’s consent.
Do I need technical skills to set it up, and how does pricing work?
No. ÖzgürKod is cloud-based, and setup, including the WhatsApp connection, is completed the same day. There is a monthly subscription based on the number of users; you can try all features for 7 days without entering card details.
Pharmacy software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Pharmacy software", "Pharmacy software", "Pharmacy appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Try it before you lose your next chronic customer
7-day free trial, no card details required. Connect your WhatsApp on day one; in the first week, see the replies to chronic reminders in your panel.