Phone store CRM: asking prices, bringing trade-ins, waiting for repairs all in one panel

In the phone business, profit leaks in three places: an unanswered price message, a forgotten trade-in negotiation and a repair that isn't tracked. CRM puts all three on record. Every question from WhatsApp and Instagram is collected on the customer record; trade-in conversations stay with the device details and figures; repair jobs move across the task board. Since sales history, invoice attachments and stock are in the same panel too, the store is run from records, not from the cash register.

Two mechanisms work together. You set up quick reply templates for frequently asked models and accessories; price, color and stock info go out in two taps. Outside business hours or when the counter is busy, a chatbot gives the first reply: it asks which model, which capacity and whether there's a trade-in, and leaves the conversation tagged as hot for the morning. Because AI also classifies price inquiries, at the end of the day you see closed conversations instead of a list of unanswered questions.

In a trade-in conversation, the device model, capacity, cosmetic condition and the figure discussed are noted on the customer record, and the customer is given a lead temperature tag (hot/warm/cold). A customer who says “let me think” and walks out isn't lost: the next day you follow up with a template using the information on the record. Second-hand devices taken in are added to the product catalog as stock; when they sell, the movement is recorded. Since the negotiation history is on file, the process picks up where it left off even if the team member changes.

A task card is opened for every device left for repair: the fault description, parts-waiting status and delivery stage move across the board; the answer to “is my phone ready?” is on screen without asking the technician. Let's be honest about automatic messages: the system does not send updates on its own. When the device is ready, you notify the customer in one click with a Meta-approved template — the text is ready, you're in control. That puts an end to “is it ready?” calls all day long.

We do not claim integration with your existing barcode or POS system, and we want to be clear about that. ÖzgürKod has its own product catalog and inventory tracking: you define accessories and devices by category, sales are recorded as inventory movements, and you get an alert when a product drops to its critical stock level. Delivery notes and supplier records let you set up an ordering workflow. The goal is not to replace your cash register; it is to make sales through messaging, trade-ins and accessory stock visible.

Yes. You connect multiple WhatsApp numbers to the same panel with QR codes; each branch's line is identified by its source tag, and incoming questions can be assigned to the next available team member with round-robin. With role-based permissions, each sales rep sees only their own customers, while the owner can review sales, repair and stock reports for all branches period by period. The sales rep performance report also shows who turned how many conversations into sales.

In practice they describe the same need. Businesses usually search for "Phone store software", "Phone store software", "Phone store inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.