Keep your sessions full, and no package left unfinished
Physical therapy center software, program and CRM on one platform: Physical therapy center appointment software, customer management software and sales automation with WhatsApp.
Gather appointment requests from WhatsApp and phone calls on one screen; put session packages, therapist calendars and reminders on autopilot. Answer “how many sessions do I have left?” in seconds, and turn hours left empty by no-shows into revenue.
Which CRM software should be used for Physical therapy center? ÖzgürKod is a CRM for Physical therapy center businesses: WhatsApp and Instagram messages collect in one inbox, patient records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for physical therapy centers
Heavy session traffic, package tracking and therapist scheduling can't be left to a notebook and memory.
Session packages can't be tracked
How many sessions of a patient's 20-session package are used and how many are left isn't known without flipping through a notebook. When no renewal quote is made for a finished package, the patient quietly leaves.
No-shows, idle equipment
When no reminder is sent, the patient doesn't show up and the therapist and equipment sit idle at that hour. A patient whose treatment routine breaks down gets no results and drops the program entirely.
Therapist calendars are managed by hand
Which therapist sees which patient at what time — it's all written in a notebook. One postponement call throws off the whole day's plan, and conflicting appointments turn into a crisis in front of the patient.
What does ÖzgürKod do for physical therapy centers?
On top of general CRM tools, flows built for your session-based center.
Full control from first appointment to discharge
- Define session packages; each visit deducts a session automatically, and the remaining sessions show on both your team's and the patient's screen
- Session reminders go out over WhatsApp automatically; no-show rates drop, and an empty slot is filled with a patient from the waiting list
- Manage therapist and equipment calendars with conflict checks; resolve a postponement with a single drag
- Automatic renewal quotes go to patients whose package is about to end; win-back messages go to those who stopped treatment midway
- Record patients referred by a doctor with the source info; see in reports which physician and which channel bring patients
A request from WhatsApp, the phone, or a web form becomes a patient record, and the first assessment appointment is scheduled with a suitable therapist.
A session package is defined based on the treatment program, and session days are scheduled on the therapist and equipment calendars without conflicts.
An automatic reminder goes out before every session. The session is deducted when the patient attends, and a same-day new slot is offered if they do not.
A renewal quote goes out automatically before the package ends, and patients who complete the program receive home exercise reminders and a satisfaction survey.
Not from a personal phone, but from the business line
Don't let Patient messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects patient information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the patient group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new patient came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, appointment, payment collection and your team — in one account
When a patient writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Patient cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own patients.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Patient write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the patient card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Physical therapy center?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Physical therapy center choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey patient most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Physical therapy center program, software or CRM?
Most business owners search for the solution they need as “Physical therapy center program,” “Physical therapy center software,” “Physical therapy center appointment software” or “Physical therapy center customer management software.” “CRM” is the international name for this solution, and the need is the same: keep patient information in one place, never miss a request, and bring order to your work.
As a Physical therapy center automation, ÖzgürKod gathers patient messages from WhatsApp, Instagram and the web in one panel and handles appointment and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Physical therapy center
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and appointment reminders ready |
| Patient history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, appointment, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
A no-show appointment isn’t an empty hour — it’s an hour you’ve already paid for.
If you charge ₺1,000 per service: the monthly cost of your subscription equals 3 appointments.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does physical therapy center software do?
It brings appointments, session packages, therapist calendars, and patient communication together in one panel. Because session reminders and package tracking are automated, no-shows go down, and completed packages turn into revenue through renewal quotes.
How does session package tracking work?
You define packages of 10, 20, or any number of sessions you want, and a session is deducted automatically each time the patient attends. Both your team and the patient can see the remaining session count in the panel, and when the patient asks on WhatsApp they get an answer within seconds.
How does it solve the no-show problem?
An automatic reminder goes out via WhatsApp before every session, and the patient confirms or reschedules with a single message. If a patient does not show, the slot opens up instantly and is offered to a patient on the waiting list, so therapist hours stay full.
Can multiple therapists and equipment be scheduled?
Yes. A separate calendar is defined for each therapist and each piece of equipment, and appointments are created with conflict checking. For rescheduling, you drag on the calendar to assign a new time, and the patient automatically receives a change message.
Is setup difficult, and can I migrate my existing patient records?
ÖzgürKod is cloud-based, so setup is completed the same day and no technical knowledge is required. You can import your Excel/CSV files yourself, or get free data migration support if you are switching from another system.
Physical therapy center software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Physical therapy center software", "Physical therapy center software", "Physical therapy center appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: patient communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Try it before you lose your next empty slot
7-day free trial, no card details required. Define your session packages on day one and see in the first week how reminders affect your occupancy rate.