CRM pricing: choose the plan that fits you

The main differences between the plans are the number of team members, customer capacity, monthly conversation allowance and disk space, but the real difference lies in the range of modules you can access. Higher plans include more modules by default; modules not included in lower plans can be purchased for an additional fee. Which module is included in which plan is stated on the plan cards and in the module comparison table. Instagram DM, Facebook Messenger, TikTok and Website chat are included in all plans. Telegram is available at extra cost on the Starter plan; in other plans it is included. WhatsApp connection is charged annually per phone number 15.000 Plus VAT (KDV), for an additional fee. What every plan shares is listed in the “In all plans” section right below the plan cards on the pricing page, and plan-specific exceptions are stated on the relevant plan card. In addition, higher plans have a lower per-person fee for extra team members and offer higher customer record capacity and more disk space. As your team grows and your customer channels increase, moving to higher plans becomes more advantageous in terms of both cost and efficiency.

We recommend choosing based on two questions: how many team members handle customers and the volume of conversations you run each month. Start with the smallest plan that fits your team size; if your monthly conversation count exceeds the plan's allowance, move up one plan. Channels usually do not determine the plan choice: Instagram DM, Facebook Messenger, TikTok and Website chat are included in all plans. Telegram is available at extra cost on the Starter plan; in other plans it is included. WhatsApp, on the other hand, is charged an additional fee per number. If you select your team size and whether you will connect WhatsApp at the top of the pricing page, the plan that suits you is marked and the WhatsApp fee is added to the price shown. If you are not sure, test with your own customers and your own channels with the 7-day free trial — you can upgrade your plan at any time as your business grows, so you do not need to buy a large plan from the start.

Each plan has a single monthly conversation allowance, and all channels draw from this pool: WhatsApp, Instagram DM, Facebook Messenger, TikTok, Telegram and website chat. There is no separate limit per channel; a conversation you have with a customer counts as one conversation, whichever channel it comes from. The monthly conversation allowance is 250 on Starter, 2.500 on Team, 10.000 on Growth and 25.000 on Professional. On the Enterprise plan, conversation volume is set to your needs (high capacity). Each conversation includes 15 messages; your monthly message allowance is 15 times your conversation allowance (for example, 37.500 messages a month on the Team plan). If your conversation volume starts to exceed your plan's allowance, moving up a plan is usually the most economical solution.

During the 7-day free trial, you can use core modules such as the sales pipeline, customer management, task management, reporting and the Meta (Instagram/Facebook) integration at full capacity. WhatsApp connection is not included in the trial: because it has an extra annual fee per number, it becomes available after you move to a paid subscription. Premium features such as the AI assistant also become active on our paid plans. No charges are made at the end of the trial period; you decide whether you want to continue.

The WhatsApp connection is available in all plans, but it is not included in the plan price: for each phone number you connect, an annual 15.000 TL + VAT extra fee is charged. You can use either method: WhatsApp Cloud API or Web-Linked WhatsApp via QR; the fee is the same for both. You can manage multiple WhatsApp numbers under the same account, assign different team members to each number, and have incoming messages routed automatically to the relevant departments. Since the fee is calculated per number, you can start with one number and add more as needed.

Instagram DM, Facebook Messenger, TikTok and Website chat are included in all plans. Telegram is available at extra cost on the Starter plan; in other plans it is included. You can connect and use the channels included in your plan without paying anything beyond your plan price. WhatsApp is different: both Cloud API and QR connection cost extra and are billed annually per phone number you connect, at 15.000 TL + VAT. The two WhatsApp methods also differ in message sending costs: with Cloud API, sending fees are billed separately according to WhatsApp's (Meta) own rate card, while with QR connection there is no extra charge for sending, and your plan's monthly conversation allowance applies. The channels common to every plan are listed in the “In all plans” section below the plan cards on the pricing page, and plan-specific exceptions are noted on the relevant plan card. Whichever channel a message comes from, all messages are collected in the same inbox and matched to the customer record.

The chatbot engine is included in all plans at no extra cost; you use the same engine on every plan, from Starter to Enterprise. With the flow designer you can set up a welcome message, question-and-answer steps, conditional branching, automatic answers from a knowledge base and handoff to a sales rep. AI model usage runs on your own API key: you enter your Google Gemini API key in the dashboard and pay the model's usage fee directly to the provider; this amount is not included in the plan price. This way you decide which model to use and how much to spend, and the dashboard has a screen where you can track your token usage and cost. Flows work in WhatsApp (Cloud API and QR), Instagram DM, Facebook Messenger, Telegram and website chat. TikTok has no flow engine; the chatbot answers TikTok messages directly with AI, but step-by-step flows do not run there. Some advanced step types vary from channel to channel; the Validate tool in the flow designer tells you in advance which steps of the flow you built will run on the channel you selected.

Yes. By connecting your Meta account to ÖzgürKod, you can manage Instagram DM, Facebook Messenger and Instagram comment management from a single panel. Customer inquiries from Meta ad forms also land in your CRM automatically and are assigned to the relevant sales rep. This lets you track all your customer interactions from social media in one central place.

To use the AI assistant feature, you need to set up your own Gemini API key. Once you add your API key in your account settings, you can start using the AI assistant, which analyzes your customer data, generates sales forecasts, and gives you instant reports when you ask questions in natural language. Your API key is entirely under your control, and usage costs are billed directly by your API provider.

You can create stages specific to your sales process. For example, you can define your own stage names such as First Contact, Quote Sent, Meeting Stage, Negotiation and Won/Lost. You can set up color codes, automated tasks and notification rules for each stage. It is also possible to create separate pipelines for your different sales processes.

ÖzgürKod has different permission levels: admin, admin assistant and user. Admins can see all customer records, sales data and reports. Users only see the customers and tasks assigned to them. This way, everyone on your team focuses only on their own area of responsibility, and data security is protected.

Yes. Salesforce and HubSpot are strong platforms on a global scale; however, because of per-user USD licenses, mandatory onboarding fees and limited support in Turkish, the total cost quickly grows for teams in Turkey. ÖzgürKod offers the same core CRM needs (sales pipeline, lead management, reporting, automation, WhatsApp and Instagram integration) at a fixed TL price that includes users in the plan; there is no setup fee, and support in Turkish is standard in all plans.

Zoho CRM has a low entry price; however, USD pricing carries exchange-rate risk, priority support is charged as an add-on to the license fee, and channels such as WhatsApp require additional tools and messaging costs. With ÖzgürKod, support in Turkish by phone and WhatsApp is included in all plans, WhatsApp, Instagram DM and Telegram work natively in a single inbox, and prices are fixed in TL.

No. You can export your customer data from your current CRM as Excel or CSV and upload it with ÖzgürKod's bulk import tool; field mapping puts your data in the right columns. Our support team helps you in Turkish during the migration. You can also test the system with your team during the 7-day free trial without paying anything.

Yes. You can easily transfer your existing customer data to ÖzgürKod as an Excel or CSV file. With our bulk import tool you can upload thousands of customer records at once, and field mapping automatically places your data in the right columns. You can also pull data from your other systems through API integration.