Residential management CRM: dues, requests and announcements organized in one panel
Residential management software, program and CRM on one platform: Residential management job tracking software, customer management software and sales automation with WhatsApp.
Hundreds of residents, one manager's phone: dues questions, repair reports, receipts and meeting announcements all pile up on the same line. ÖzgürKod brings resident communication together in one panel through WhatsApp and Telegram; it tracks dues schedules, AI detects incoming payment receipts, and requests turn into task cards.
Which CRM software should be used for Residential management? ÖzgürKod is a CRM for Residential management businesses: Dues schedules, payment receipt records, repair requests and announcements: communication with hundreds of residents comes together in one panel. Setup takes minutes; try it free for 7 days.
Problems residential managers face every month
When dues live in Excel, receipts in WhatsApp and complaints on the phone, the manager's effort is invisible — but the reaction is always visible.
Dues tracking in Excel, payment collection unclear
Which unit paid for which month, who is behind — the answer is in an Excel file with scrolled-over rows. One payment processed incorrectly turns into an unpleasant argument between the resident and the management that drags on for weeks.
Receipts get lost in the message pile
A resident sends the receipt on WhatsApp at night; by morning it is buried under fifty messages. The payment is made but appears unprocessed; calls saying “I paid, why do I show as owing” eat up the manager's day.
Repair requests vanish over the phone
A broken elevator gets reported to the caretaker, a water leak lands in the manager's pocket. With no written record, it is unclear who reported what and when; every forgotten request comes back as an angry message in the residents' group.
Announcements don't reach everyone
The general assembly notice is pinned to the board and drowns in the building group chat. On meeting day the hall is half empty; there is no quorum, and the same announcement has to be handled one by one across three channels.
Memory resets when the manager changes
The previous manager left; which unit owed what, which supplier was spoken to about what, who held the elevator maintenance contract — it all left with them. The new management spends months relearning the past.
No one owns the complaint
Is the water leak the caretaker's job, the plumber's or the management's? If a request belongs to no one, it belongs to everyone — which means no one. Three days later the resident repeats the same complaint, this time shouting.
What does ÖzgürKod do for residential management?
Scenarios tailored to your resident communication and dues flow, on top of general CRM tools.
From resident record to reporting: the management workflow
- Set up dues installments as payment schedules; watch who has paid and who is behind — the payment collection panel stays up to date at all times
- Let AI detect the receipt that arrives on WhatsApp; the payment is logged on the resident's card with a receipt record
- Let the chatbot branch requests: repair / dues / suggestion; AI flags emergency repairs and assigns them to the right person
- Tag residents who are behind on dues and send a polite information campaign using a Meta-approved template; duplicate-message prevention runs automatically
- Send general assembly and maintenance announcements to all residents on WhatsApp with the campaign module; track who has read them
- Turn every repair request into a task card: photo, unit details, checklist; when the job is closed, inform the resident with a single message
Each unit gets a resident card: contact details, block and unit number, notes such as vehicle plate, and past conversations all live on one card.
Residents write in on WhatsApp or Telegram; a 24/7 chatbot routes each request as a fault, a dues question or a suggestion, and hands the conversation to a person when needed.
AI flags urgent faults; the request is assigned as a task to whoever is responsible — caretaker, technical service or manager.
Work is tracked on the task card with photos and a checklist; when it closes, the resident gets an info message and the request history stays on the card.
Monthly dues are defined as installments; payments are recorded, and overdue units are listed per apartment in the payment collection panel.
AI detects the receipt a resident sends; the payment is recorded on the resident's card, and the “I paid but it says I owe” argument is over.
General assembly, maintenance and outage announcements reach all residents through the campaign module; payment collection and request reports are presented to the board in one click.
Not from a personal phone, but from the business line
Don't let Resident messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects resident information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the resident group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new resident came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, quote, payment collection and your team — in one account
When a resident writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Resident cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own residents.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Resident write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the resident card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Residential management?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Residential management choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey resident most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Residential management program, software or CRM?
Most business owners search for the solution they need as “Residential management program,” “Residential management software,” “Residential management job tracking software” or “Residential management customer management software.” “CRM” is the international name for this solution, and the need is the same: keep resident information in one place, never miss a request, and bring order to your work.
As a Residential management automation, ÖzgürKod gathers resident messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Residential management
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Resident history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does CRM do for property management?
The daily load of property management is communication: dues questions, fault reports, receipts, announcements. CRM gathers this traffic in a single panel; each resident's card holds their conversation history, payment status and requests. Dues due dates are tracked in the payment collection panel, AI detects incoming receipts, and faults become task cards assigned to the responsible person. Management effort is recorded, so even if the manager changes, the building's memory stays in the system.
Can I collect dues through the system?
No; ÖzgürKod does not take online payments, so money lands in your bank account as you are used to. What the system handles is tracking and records: you define dues installments with their due dates, and the panel shows per apartment who has paid and who is late. AI detects the receipt a resident sends on WhatsApp, and the payment is recorded on the card. At the end of the period, you present the payment collection report to the board in one click.
Is it compliant to send bulk announcements on WhatsApp?
Yes; ÖzgürKod runs on the official WhatsApp Cloud API, and bulk sends use Meta-approved templates. You send the general assembly, maintenance or water outage announcement to all residents from the campaign module; the rate limit keeps sending at a safe pace, duplicate prevention stops the same person getting two messages, and the campaign pauses automatically if the error rate rises. The report shows who could be reached.
How are resident requests and faults organized?
Residents write to a single number; a 24/7 chatbot receives and routes each request: is it a fault, a dues question or a suggestion. AI flags urgent faults, the request is assigned to the responsible team member and becomes a task card: photo, unit details and to-do list on one card. When the work closes, you send the resident an info message. How long each request took to resolve is reported, and overdue work stands out in a separate view.
Are resident data safe under KVKK?
Yes. Residents' contact and payment information is protected with role-based permissions: the caretaker sees only the tasks assigned to them, and dues information stays with authorized management only. Access to data is logged in a KVKK (Turkey's personal data protection law) compliant way. Duplicate prevention and rate limiting are active on bulk announcements; if a resident asks for their data to be deleted, you handle the request through the panel.
I manage several properties; can I manage them all in one account?
Yes. You tag or segment each resident by property; you filter the inbox, payment collection panel and reports by property. You target announcement campaigns only to the residents of the relevant property; with round-robin assignment, each property's responsible person sees their own requests. You also get the payment collection and request reports for the board separately for each property.
Residential management software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Residential management software", "Residential management software", "Residential management job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: resident communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Get ready for the next dues period
7-day free trial, no credit card required. On day one, gather resident requests in a single panel; by the end of the month, see clearly who has paid and which request was resolved.