Psychiatry clinic CRM: privacy first patient communication

It is not the system for treatment but for the communication around it: appointment requests, follow-up scheduling, fee questions, online session traffic and payment records all come together on one dashboard. Correspondence moves off personal phones to a company dashboard with permission controls and access logs; a crisis message is surfaced by AI. ÖzgürKod is not designed to keep prescriptions, diagnoses or session notes; it does not integrate with e-Nabız (Turkey's national health record system) or Medula. Medical records stay in your system; the communication workflow is here.

In this field, even the fact that someone is corresponding with your clinic is special-category information, so the architecture is built accordingly. With role-based permissions, each physician can access only their own patient and each secretary only the correspondence their role requires; who viewed which record and when is logged. Correspondence is kept on the company dashboard, not on staff members' personal devices; when an employee leaves, patient correspondence stays on the company's dashboard. You do not need to enter data such as diagnoses or session content into the system — data minimization is the most robust protection principle.

AI message classification marks messages carrying urgency and distress as “urgent”; the conversation moves to the top of the inbox and is assigned to the responsible person. That way a critical message does not wait in line behind appointment questions. Let us be honest: this is a prioritization aid, not clinical triage or medical assessment; no software replaces a physician's judgment. The AI's job is to bring forward the moment when that judgment comes into play — assessment and intervention always belong to your team.

No. The system does not message anyone on its own, and in this field that matters especially. The content and timing of a message landing on a patient's phone must be entirely under the clinic's control; you decide how much of the clinic name and detail appears in notifications that a third party could read. Here is how it works: tomorrow's appointments are listed on the dashboard, and you send the plain-text Meta-approved template with one click; if needed, you send a bulk notice to a patient group with a campaign.

No. With ÖzgürKod's in-app video, you start the online consultation directly from the dashboard; only the join link goes to the patient. There is no subscription to Zoom-like external tools, no separate account and no link juggling; the history of which patient the session was with and when stays on the card. For patients followed from out of town or abroad, in-person and online appointments are managed on the same calendar. Session fee tracking also runs on the same card, with due dates and receipt records.

No. Let us say this plainly. ÖzgürKod is not a system for writing prescriptions, coding diagnoses or keeping medical files; e-prescriptions and official processes continue in your existing systems. The patient card here carries the administrative layer: contact details, appointment and session history, correspondence, payment records. This separation is intentional — it reduces your data burden on the KVKK (Turkey's personal data protection law) side and lets each tool do its own job well. The CRM's job is to make sure no patient gets lost in communication.

In practice they describe the same need. Businesses usually search for "Psychiatry clinic software", "Psychiatry clinic software", "Psychiatry clinic appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: patient communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.