Refund & cancellation terms

This page provides detailed information about your rights to cancel your ÖzgürKod CRM platform subscription and request a refund. Please read it carefully.

1. General principles

ÖzgürKod puts customer satisfaction first. For this reason:

• No payment is requested during the free trial period
• You can cancel your subscriptions at any time
• You have the right to a refund under certain conditions
• Our cancellation and refund processes are transparent and easy

2. Free trial period

Trial terms:

• Duration: 7-day free trial
• Credit card: No credit card information is required for the trial
• Automatic billing: NO automatic billing is applied at the end of the trial period
• Feature access: During the free trial, you have access to basic features. A paid subscription is required to access all premium features.
• Limitation: Valid once per user/company

After the trial:

• A warning email is sent before your trial period ends
• If you want to purchase a subscription, you can enter your payment information
• If you do not subscribe, your account becomes inactive (your data is stored for 30 days)

Important: You can end the free trial process at any time. However, since the trial period is free, this does not give you a right to a refund. Refund rights apply only to paid subscription purchases.

3. Subscription cancellation

3.1 Right to cancel

You can cancel your subscription at any time. To cancel:

• Click the “Cancel subscription” button in your account settings
• Send a notification by email to [email protected]
• Contact our customer support: +90 542 154 43 45

Note: Canceling a subscription does not automatically mean a refund. Refund requests are a separate process and are subject to certain conditions (see Section 4).

3.2 What happens after cancellation?

Subscription type	Access after cancellation	Invoicing
Monthly subscription	Until the end of the current payment period	No invoice is issued for the next period
Annual subscription	Until the end of the paid annual period	No renewal takes place
Free plan	Continues with limited features	No billing already applies

3.3 Your data

• 30 days after cancellation: Your data is stored in the system as a backup
• Data request: Within 30 days after account cancellation, you can email [email protected] to request that your data be sent to you. The platform does not have an automatic export feature.
• Data delivery: Your request is reviewed within 7 business days at the latest and your data is sent to you securely
• After 30 days: Your data is permanently deleted (except where legal retention requirements apply)
• Reactivation: If you renew your subscription within 30 days, your data is restored

4. Refund terms

4.1 Right of withdrawal for digital services (Distance Contracts Regulation)

Under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, digital services are subject to special rules:

Situations where the right of withdrawal cannot be exercised:

• Digital services performed immediately: Services available for use right away, such as subscriptions, cloud services and SaaS software
• Digital content: Digital products that are downloaded or made accessible
• When the service has started: When the service is started with the consumer's express consent before the 14-day withdrawal period ends

Consent at purchase:

When you purchase the ÖzgürKod CRM service, you give the following consents:

• ✅ “I consent to the service being started immediately, before the 14-day withdrawal period ends.”
• ✅ “I understand and accept that I will lose my right of withdrawal from the moment the service starts.”

Summary: ÖzgürKod CRM is a digital service. Once your subscription starts (once you have access to your account), your legal right of withdrawal ends. For this reason, we recommend that you use our 7-day free trial before purchasing.

Return invoice requirement: In exceptional cases, you must issue a return invoice for your refund to be completed. A refund cannot be processed without a return invoice. For help with issuing the invoice, you can contact [email protected].

4.2 Requesting a refund

You can submit your refund request through the following channels:

1. Refund request form (online form)
2. E-mail: [email protected] (Subject: Refund request)
3. Phone: +90 542 154 43 45

What your refund request must include:

• Your first name, last name and e-mail address
• Invoice number or payment date
• Reason for the refund (not required for the 14-day right of withdrawal)
• Bank account details for the refund (IBAN)
• Return invoice (must be sent as a PDF or in physical form)

4.3 Refund process

Step	Deadline	Description
1. Refund request	Immediately	Start by completing the request form
2. Review	1–3 business days	Your request is reviewed and approved
3. Approval notification	1 business day	You are notified by e-mail
4. Refund transaction	7–14 business days	Your refund is issued
5. Posted by the bank	2–5 business days	Your bank's processing time

5. Refundable and non-refundable situations

5.1 Refundable exceptional situations ✓

Despite the digital service exception, refunds may be considered in the following special cases:

• Technical issues: The platform is unavailable for an extended period (7+ days)
• Data loss: Serious data loss caused by us
• Misleading information: A significant discrepancy in feature descriptions
• Invoicing error: Charged an incorrect amount
• Duplicate payment: Erroneous multiple charges

5.2 Non-refundable situations ✗

• Digital service exception: Withdrawal requests made after the service has started
• Abuse: Accounts closed for violating platform rules
• Annual subscription: After the service has started (access is provided until the end of the year)
• User error: Incorrect use, lack of training
• Differing expectations: “My needs weren't met well enough” (should have been assessed during the trial period)
• Internet issues: The user's own internet connection

6. Annual subscription refund policy

6.1 Digital service rule

When you purchase an annual subscription and the service starts:

• Right of withdrawal ends: Due to the digital service exception
• No refund: The annual payment is not refunded
• Service continues: You can use the platform for the period you have paid for
• Auto-renewal cancelled: No renewal is made for the following year

6.2 Partial refund (special cases)

A partial refund is considered in the following cases:

• Uninterrupted platform unavailability for more than 7 days
• Serious issues with critical features (unresolved for 30+ days)
• Data loss caused by us

Partial refund calculation: The refund is made in proportion to the remaining unused period.

7. Refund methods

Refunds are made using the following methods:

Payment method	Refund method	Processing time
Credit card	To the same credit card	7–14 business days
Debit card	To the same bank card	7–14 business days
Wire transfer/EFT	To the specified IBAN	3–7 business days
Corporate payment	Invoice cancellation or to an IBAN	7–14 business days

Important note: Credit card refunds depend on your bank's processing time. Once the refund is initiated by ÖzgürKod, it is posted to your account within 2–5 business days.

8. Downgrade (plan downgrade)

Instead of a refund, you can switch to a lower plan:

8.1 For monthly subscriptions

• The new plan takes effect at the end of the current period
• No refund of the difference for remaining days
• If you switch right away, you can use premium features until the end of the current period

8.2 For annual subscriptions

• The current plan continues until the end of the year
• The lower plan takes effect at the renewal period
• No partial refund

9. Refund disputes

If your refund request is rejected:

1. Right to appeal: You receive the reason for rejection by e-mail
2. Second review: You can submit a new request with additional information/documents
3. Senior management: Your appeal is forwarded to senior management
4. Consumer arbitration committee: you can apply if a dispute arises

10. Consumer rights

Consumer arbitration committees:

• You can apply for dispute resolution
• Monetary limit: For 2025 it varies by province (set by the Ministry)
• How to apply: provincial consumer arbitration committee or consumer court

Consumer information system:

• Web: tuketici.ticaret.gov.tr
• ALO 175: Ministry of Trade consumer communication center

11. Corporate customers

Special terms for corporate (B2B) customers:

• The right of withdrawal is not covered by consumer law
• Refund terms are stated in the contract
• Flexibility can be provided through special agreements
• Contact the corporate support team: [email protected]

12. Refund alternatives

Options you can consider instead of a refund:

12.1 Credit

• The refund amount is credited to your account as credit
• Can be used for future payments
• A 10% bonus credit is added
• Valid for 12 months

12.2 Plan change

• Switching to a more suitable plan
• Customizable package
• Additional training and consulting

12.3 Service improvement

• Problem identification and resolution
• Dedicated training session
• Priority support

13. Contact

About refund and cancellation processes:

• E-mail: [email protected]
• Phone: +90 542 154 43 45
• Address: Tuzla, İstanbul, Türkiye
• Business hours: Weekdays 09:00-18:00
• Response time: Within 24 hours at the latest