Restaurant CRM: from reservation to loyal customer all communication in one panel
Restaurant software, program and CRM on one platform: Restaurant job tracking software, customer management software and sales automation with WhatsApp.
Reservations from WhatsApp, event inquiries from Instagram, orders over the phone — all in one inbox. While your team is busy serving, AI handles inquiries, reminds guests to confirm and brings loyal customers back.
Which CRM software should be used for Restaurant? ÖzgürKod is a CRM for Restaurant businesses: WhatsApp and Instagram messages collect in one inbox, customer records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
Familiar challenges for restaurants
During a busy service, phone, WhatsApp and DM traffic can't be handled by hand; every missed message means an empty table.
Missed reservations, no-show guests
When service is busy, the phone line is engaged and WhatsApp goes unread. Guests don't show up for reservations that were never confirmed, and tables sit empty on Saturday evening.
Scattered channel traffic
Reservations on WhatsApp, event questions in Instagram DMs, complaints in Google reviews. Who will get back to what, and when — nobody knows.
The unrecognized loyal customer
A guest who comes three times a month gets the same treatment as a first-timer. Preferences, birthdays and visit history aren't recorded anywhere.
What does ÖzgürKod do for restaurants?
On top of general CRM tools, flows built specifically for your restaurant operations.
The customer journey from reservation to repeat visit
- Answer reservation requests from WhatsApp and Instagram automatically; the date, party size and contact details get recorded on the customer card
- An automatic confirmation message goes out as the reservation day approaches; guests who can't make it let you know in advance
- Track group requests like birthdays and business dinners in the pipeline, from quote stage through to the event day
- Segment your customers by visit frequency; send a loyal customer a special campaign, and a guest who hasn't been in for a while a win-back message
- Ask happy guests for a review with an automatic message; reply to incoming reviews and complaints from one panel
Every reservation and event request that comes in via WhatsApp, Instagram or phone automatically becomes a customer card.
The table is booked and the customer gets a confirmation message; an automatic reminder goes out as the reservation day approaches.
The team sees the day's reservation list, group notes and customer preferences on one screen.
A review request goes out after the visit; campaigns based on visit frequency and birthday messages bring the customer back.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, quote, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Restaurant?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Restaurant choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Restaurant program, software or CRM?
Most business owners search for the solution they need as “Restaurant program,” “Restaurant software,” “Restaurant job tracking software” or “Restaurant customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Restaurant automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Restaurant
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is restaurant CRM, and what does it do?
A restaurant CRM brings reservations, customer communication and event requests together on one platform. Every request from WhatsApp, Instagram and phone calls is logged on the customer card; you see clearly who came how many times, what they prefer and which campaign brought them back.
Are reservations from WhatsApp saved automatically?
Yes. A reservation record is created from the date, time and party size in the WhatsApp message; the conversation is stored on the customer card. Requests that arrive outside business hours get an automatic reply, so your team starts the morning with a ready list.
Does it help reduce no-shows?
As the reservation day approaches, the customer gets an automatic WhatsApp confirmation message. A customer who does not confirm or cancels does not leave a table empty; the canceled slot opens up to requests on the waiting list.
How do I track group requests like birthdays and business dinners?
Each event request is tracked as a separate opportunity in the sales pipeline: you see each stage clearly, such as quote sent, deposit received, menu confirmed. As the event day approaches, automatic tasks and reminders are created for the team.
Can I send special campaigns to my loyal customers?
Yes. You can segment your customers by visit frequency, spending and last visit date. A special invitation for loyal customers or a win-back message for someone who has not come in for a while goes out in bulk on WhatsApp with one click.
Restaurant software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Restaurant software", "Restaurant software", "Restaurant job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Try it before you miss the next reservation
Free for 7 days, no card details required. Connect all your channels to one panel on day one; by the end of the week, see which table was filled through which channel.