Used goods & second-hand CRM: everyone who asks, “will you take this?” every negotiation on record
Used goods & second-hand software, program and CRM on one platform: Used goods & second-hand inventory and sales tracking software, customer management software and sales automation with WhatsApp.
A day full of photo messages asking “will you buy my fridge?”, negotiations left half-finished, inventory you’re not quite sure about in the warehouse, and delivery days that get mixed up — in the used goods business, money is in speed and memory. ÖzgürKod moves that memory onto the dashboard; both buying and selling are recorded down to the number.
Which CRM software should be used for Used goods & second-hand? ÖzgürKod is a CRM for Used goods & second-hand businesses: Photo “will you buy this?” inquiries, negotiation records, second-hand stock inventory and delivery tasks in one dashboard. Setup takes minutes; try it free for 7 days.
Where does the money disappear in the used goods business?
This business runs on speed and memory: who was offering what for which item, what was in the warehouse, which day was the delivery — once memory fills up, profit starts to leak.
Photo buy requests go unanswered
Photo messages asking “will you buy this?” arrive all day long, and you can’t look while customers are in the shop. By the time you reply, another dealer has already picked up the item; the most profitable buys are lost to delay.
Negotiation numbers are kept in your head
Who was offered what for which item, how low the seller held out, what the buyer would agree to — all of it in your head. When the same customer calls two days later, you can’t recall the numbers; either you honor a promise made at a loss or the customer feels wronged, saying “that’s not what you told me.”
You never know what's in the warehouse or what it cost
Your store and warehouse are full, but nothing records when each item was bought or for how much. When you sell, the purchase cost is estimated, items sitting unsold go unnoticed, and your capital sleeps in the warehouse.
Delivery days get tangled
Collecting an item you bought and delivering an item you sold both crowd onto the same vehicle on the same days. Addresses are on paper, times are on the phone, and a delivery booked for the wrong day leaves both the customer and the vehicle waiting for nothing.
Customers who say “Let me know if it comes in” get forgotten
Customers looking for a washing machine or waiting for a corner sofa hear “we'll let you know when it comes in”, but no list is kept. When the item arrives, no one remembers who asked; a piece of ready stock sits in the store for weeks before it finds a buyer.
You don't know which product category makes you money
Whether appliances, furniture or electronics turn over faster, and which purchases end at a loss, is visible nowhere. Buying decisions are made on gut feel, and your capital goes into the slowest-moving goods.
What does ÖzgürKod do for second-hand and surplus-goods stores?
It turns photo requests into records, haggling into numbers, the warehouse into inventory and deliveries into tasks; speed rests on the dashboard, not on memory.
From a photo question to delivery: the buy-and-sell journey
- Save photo purchase requests to the customer record: keep item photos as file attachments and note the quote you gave, then reply in seconds with a quick reply template
- Keep a record of every negotiation: the seller's asking price, your offer and the agreed number all on the record; with priority tags, follow up on time with people who say “let me think”
- Add every item you buy to the product catalog: category, purchase details and a condition note on the record; when you make a sale, stock moves down so the warehouse inventory is always clear
- Plan deliveries and pickups on the task board: address, floor and time on the card, the day's route in one list; no more vehicles driving back and forth for nothing
- Tag the customer who says “let me know if it comes in” with the item they are looking for; when the stock arrives, notify the whole tag list at once with a Meta-approved template
- See which product category turns over with period-over-period sales reports; give PDF quotes for whole-home purchases and track payments in installments
A photo “do you buy this?” message from WhatsApp or Facebook becomes a customer record with a source tag; the photos are stored on the record.
Ask about the item's condition with a quick reply template and make an offer; the number goes on the record, and you get back to the seller before other buyers do.
A pickup task opens for the agreed item: address, floor and time are clear; once the item is collected, it enters stock in the catalog with its purchase details.
Every item in the warehouse sits in the catalog with its category and a condition note; you can see how long it has been waiting and price it with that in mind.
Every round of a sales negotiation is written to the record; buyers who say “let me think” get a timely follow-up with the last number on the record.
A delivery task is planned for each sold item; the day's route is read off the board, and the customer gets the delivery date in one click with a template.
Customers tagged “let me know if what I’m looking for comes in” are told about new stock; a customer who buys once calls you again when they move and when they sell.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Used goods & second-hand?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Used goods & second-hand choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Used goods & second-hand program, software or CRM?
Most business owners search for the solution they need as “Used goods & second-hand program,” “Used goods & second-hand software,” “Used goods & second-hand inventory and sales tracking software” or “Used goods & second-hand customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Used goods & second-hand automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Used goods & second-hand
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is a CRM for second-hand and surplus-goods stores used for?
Dealing in second-hand and surplus goods runs in two directions: you buy items on one side and sell them on the other, and both run on negotiation. A CRM is the memory of this traffic. Photo purchase requests pile up on the customer record, offers are written with their numbers, purchased items enter the catalog as stock, sales negotiations are tracked by record, and delivery days are planned on the task board. Who was asking about what, what is waiting in the warehouse, which address the vehicle goes to tomorrow — it is all visible on one screen, so the business rests on records, not on memory.
How do I manage photo “do you buy this?” requests?
Every incoming photo message lands in a single inbox; AI classifies purchase requests and brings them to the front. Item photos are saved to the customer record as files, with the condition, brand and asking price noted. You reply in seconds with ready-made templates: discovery questions like “how old is it, do you have the receipt, which floor?” go out in one tap. Outside working hours, the chatbot gives the first reply and leaves the request for the morning. In a business driven by speed, you are the first to respond, and the request stays on record until you decide.
Can I track warehouse inventory and purchase costs?
Yes. Every item you take in is added to the product catalog: its category, condition note, purchase details and photo stay on the record. When you make a sale, the stock movement is deducted, so you can read at any time from the list what is in the warehouse and what has been sitting there for how many days. You keep your sales figures in order with price lists; a period-by-period sales report shows which item group turns over fast and what ties up your capital. Purchasing decisions are made not on gut feel but on records that show which goods actually earn you money.
When an item the customer is looking for arrives, do you notify the customer automatically?
No — let’s be honest: the system does not send messages on its own; there is no “notify automatically when the item arrives” feature. Here is the practical flow: you save a customer looking for a washing machine with a tag such as “waiting for washing machine”; when a suitable item comes into the warehouse, you open that tagged list and notify everyone at once with a Meta-approved template. Duplicate protection prevents a second message to the same person, and sending proceeds in stages. The timing and the decision stay with you; but the question “who wanted this?” disappears.
Is there barcode, POS or cash register integration?
No; there is no integration with barcode scanners, POS devices or cash registers — let’s say that plainly. ÖzgürKod is not checkout software; it is the order, customer and communication layer. In the second-hand business every item is unique anyway; in the catalog each product sits with its own card, condition note and purchase details. Sales are recorded as stock movements, deliveries are planned with tasks, and payments are tracked in installments. Whatever you do at the register stays the same; ÖzgürKod is the side that remembers the negotiation, the warehouse and the conversations.
How do I plan delivery and transport jobs?
Both the pickup of items you buy and the delivery of items you sell are planned on the task board: the address, floor, time and vehicle note stay on the task card. The day’s jobs are listed in one place; each one is assigned to a driver or team member and marked done when finished. A due-date notification reminds you of upcoming jobs, and overlapping days show up on the board right away. You notify the customer of the delivery day with a Meta-approved template in one click, and the “were you supposed to come today?” calls stop. For whole-home purchases, the survey appointment is also managed in sync with the calendar.
Used goods & second-hand software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Used goods & second-hand software", "Used goods & second-hand software", "Used goods & second-hand inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Keep your next negotiation on record, not in your head
7-day free trial, no credit card required. Connect WhatsApp on day one; record your first purchase request with its photo, and move your warehouse inventory into the catalog.