Shoe & bag store CRM: Everyone asking “Do you have this in a 38?” all in one panel, on record

A shoe store loses sales in three places: an unanswered size question, an exchange request that goes untracked, and a campaign message that goes to everyone the same. A CRM brings order to all three. Every question from WhatsApp, Instagram and Messenger lands in one inbox; exchange requests move along the task board; campaigns go to segments based on the category the customer bought. Since sales history and stock sit in the same panel, the store is run from records, not from memory.

Both mechanisms work together. You set up quick reply templates for frequently asked models; price, color and size information goes out in two taps. Because you keep models in the product catalog broken down by size, you can check stock levels without going down to the warehouse. Outside business hours or when the register is busy, the 24/7 chatbot gives the first reply: it asks which model and which size, then leaves the conversation tagged as hot for the morning. AI also classifies people asking about price; hot customers stay at the top of the list.

Every conversation that comes in through DMs lands in the unified inbox and is linked to the customer record. When a sale is agreed, you open it as an order: model, size, price and delivery address go into the record; the order is tracked separately by operations status (preparing, shipped, delivered) and by payment status. When a bank transfer receipt arrives on WhatsApp, AI receipt detection catches it. Comment automation automatically sends a DM reply to "Price?" comments, so the curiosity left in the comments turns into a recorded sales conversation.

Yes. With Meta-approved templates, you send new season, discount and special occasion announcements in bulk. You target by segment, tag, source or last contact date: customers who bought boots get the boot campaign, customers who bought bags get the bag launch. Speed control sends the campaign in stages, duplicate prevention stops a second message to the same person, and the campaign pauses automatically if the error rate rises. The report shows how many people were reached and how many replies came in.

No; let us be clear about that. ÖzgürKod does not connect to your barcode scanner, POS or cash register system — it is the order, customer and communication layer. It has its own product catalog and stock tracking: you define models broken down by size and color, sales are recorded as stock movements, and you get critical stock alerts. The goal is not to replace your register; it is to make the question that comes in by message, the DM sale and the exchange request visible and tracked.

No; you make the exchange decision and handle the transaction, and the system keeps the process on record. When a request comes in, you open a task card: which product, which size was requested, has the item been set aside — the status moves along the board. Once the requested size is set aside, you notify the customer in one click with a Meta-approved template; the message does not go out on its own, you stay in control. So requests that used to remain an empty "bring it in and we'll see" turn into recorded jobs with a known outcome, and surprises at the register end.

In practice they describe the same need. Businesses usually search for "Shoe store software", "Shoe store software", "Shoe store inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.