Fill your bookings, keep your rooms busy
CRM software for spa centers | wellness & massage software, program and CRM on one platform: CRM software for spa centers | wellness & massage appointment software, customer management software and sales automation with WhatsApp.
All booking requests for your massage, hammam and wellness services on one screen. Maximize your occupancy with online booking, room/therapist scheduling and automatic reminders.
Which CRM software should be used for CRM software for spa centers | wellness & massage? ÖzgürKod is a CRM for CRM software for spa centers | wellness & massage businesses: WhatsApp and Instagram messages collect in one inbox, guest records, appointments and follow-ups all run from the same place. Setup takes minutes; try it free for 7 days.
The challenges spa & wellness businesses know well
Room/therapist conflicts, hotel-versus-outside guest mix-ups and memberships no one tracks.
Room & therapist conflicts
With planning done in a notebook, two bookings land in the same room and therapist availability gets muddled.
Hotel & outside guest confusion
Hotel guest, outside member or agency referral? Billing gets mixed up.
Untracked memberships
Wellness membership usage and dues go unmonitored, and renewal opportunities are missed.
What does ÖzgürKod do for spa & wellness?
Everything from booking to payment collection in one panel.
A guest booking in one flow
- Conflict-free booking by room, cabin and therapist; automatic blocks based on service duration
- 24/7 online booking from web and mobile, with optional advance payment
- Invoice hotel guests to their room number; track outside members and agency commissions separately
- Usage tracking, dues collection and automatic renewal for wellness memberships
- See room occupancy and therapist productivity in real-time reports
The guest chooses a service, therapist and time online or at the front desk.
Automatic confirmation goes out, and a reminder is sent before the booking.
A room and therapist are assigned, and the service is recorded.
The room charge or membership deduction is processed, and a renewal campaign brings the guest back.
Not from a personal phone, but from the business line
Don't let Guest messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects guest information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the guest group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new guest came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, appointment, payment collection and your team — in one account
When a guest writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Guest cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own guests.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Guest write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the guest card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for CRM software for spa centers | wellness & massage?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months CRM software for spa centers | wellness & massage choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey guest most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
CRM software for spa centers | wellness & massage program, software or CRM?
Most business owners search for the solution they need as “CRM software for spa centers | wellness & massage program,” “CRM software for spa centers | wellness & massage software,” “CRM software for spa centers | wellness & massage appointment software” or “CRM software for spa centers | wellness & massage customer management software.” “CRM” is the international name for this solution, and the need is the same: keep guest information in one place, never miss a request, and bring order to your work.
As a CRM software for spa centers | wellness & massage automation, ÖzgürKod gathers guest messages from WhatsApp, Instagram and the web in one panel and handles appointment and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for CRM software for spa centers | wellness & massage
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and appointment reminders ready |
| Guest history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, appointment, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
A no-show appointment isn’t an empty hour — it’s an hour you’ve already paid for.
If you charge ₺1,000 per service: the monthly cost of your subscription equals 3 appointments.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
How does it prevent room and therapist conflicts?
Each booking automatically blocks the relevant room and therapist for the service duration; double bookings on the same resource are prevented, and cleaning breaks are taken into account.
Can I bill hotel guests separately?
Yes. You can invoice hotel guests to their room number, track outside members separately, and calculate commissions automatically for agency referrals.
Can I take advance payments on online bookings?
Yes. You can take full or partial advance payment at the time of booking, so you can reduce losses from no-shows.
Can I communicate with foreign guests?
Messages from all channels collect in one inbox; you can reply quickly and professionally with ready-made templates, including English ones.
Does the system track membership dues?
It tracks dues periods by membership plan, sends reminders for payments due and keeps payment history on the member card.
CRM software for spa centers | wellness & massage software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "CRM software for spa centers | wellness & massage software", "CRM software for spa centers | wellness & massage software", "CRM software for spa centers | wellness & massage appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: guest communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Fill up your spa center's schedule
Try it free for 7 days, no credit card required. Our team is with you for setup and data migration.