Swimming school & pool CRM: from the first lap to the race team every member in one dashboard

It brings the pool’s most scattered tasks into one panel: enrollment questions never go unanswered, level groups stay organized with tags, make-up lesson promises aren’t forgotten on a task card, term payments and receipts are tracked on record, and summer camp announcements reach hundreds of parents with a single campaign. Let’s be clear: ÖzgürKod is not an attendance device or turnstile system and does not count entries and exits; it is a CRM for member acquisition, parent communication and payment collection. Your pool operations keep running in their own way.

With tags. Each member’s card gets a level, age group and session tag, like “Beginner 4-6 / Saturday 10:00.” The group list comes up with a single filter; a schedule change goes only to the parents in that session as a campaign. When a child moves up a level, their tag is updated, so no ghost records are left in the old list. Coaches with role-based permissions see the cards for their own groups; you keep planning lanes the way you already do, and your lists stay current.

With the task board. When a parent writes to cancel, you open a make-up task right from the conversation: the member’s name, the missed lesson and the session to offer sit on the card; the card appears in the “Pending make-ups” column, and a due-date notification keeps it from being forgotten. Once the right session is confirmed, you send the parent a templated message with one click and close the card. The answer to “how many make-ups has each member used?” is also recorded on the cards; a “you owed us two make-ups” argument doesn’t happen because the record is right there.

No. The system does not send scheduled messages on its own — let’s be honest about that. Here’s how the right workflow works: before a lesson, you send the reminder in bulk to the relevant session segment with a Meta-approved WhatsApp template, with your approval; it’s a two-minute job. Urgent announcements such as pool maintenance or lesson cancellations reach the whole group instantly the same way. Duplicate-send protection prevents double messages to the same parent; you always stay in control.

You set the term fee as a one-time payment or an installment plan; each member’s payment status sits on their card, and payments due and overdue are listed on the payment collection screen. When a parent sends a bank transfer receipt over WhatsApp, AI detects the image; you log it to the payment record with one click. You send a polite overdue reminder with a template. The system does not collect payments online or generate payment links; the money reaches your account the way you already receive it, and the panel just makes tracking clear.

Yes. Since most records belong to children, this is especially sensitive. Parent contact details, the child’s age and level, and health notes that affect lessons are stored in line with KVKK (Turkey’s personal data protection law) requirements. With role-based permissions, coaches access only their own group’s cards; all access is logged. Conversations stay in the school’s panel instead of on coaches’ personal phones, so member history stays with the school even if a coach leaves. Deletion requests are managed from the panel.

In practice they describe the same need. Businesses usually search for "Swimming school software", "Swimming school software", "Swimming school appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: member communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.