Sunbed & tanning CRM: from session packages to season campaigns every member in one dashboard
Sunbed software, program and CRM on one platform: Sunbed appointment software, customer management software and sales automation with WhatsApp.
Members asking how many sessions are left in their package, requesting appointments at peak times, chasing the pre-summer offer... Seasonal demand is managed from one dashboard. Keep remaining sessions transparent, organize appointment traffic, and send the pre-summer campaign to the right segment; see member loyalty in the report.
Which CRM software should be used for Sunbed? ÖzgürKod is a CRM for Sunbed businesses: Session packages and remaining session tracking, pre-summer season campaigns, peak-hour appointment management and member loyalty reports in a single panel. Setup takes minutes; try it free for 7 days.
The chaos of seasonal demand
Before summer, demand explodes, peak hours fill up and package sessions get mixed up; the pace is too fast to run from a notebook.
The “How many sessions do I have left?” debate
Session packages are scribbled into a notebook; the number the member has in mind often doesn't match the number in the book. This small-looking dispute wears down trust and makes package renewals harder to sell, and having to argue about it every time is tiring.
Appointment chaos at peak hours
Evenings and weekends are when everyone wants to come; one device, many requests. Appointments overlap, members wait at the door and empty slots go unfilled. When demand isn't organized, you get both unhappy members and lost revenue.
Member loss in the off-season
Members drop off as soon as summer ends; no one tracks who is active and who hasn't been in for months. Members you could win back quietly drift away. With no list showing when each member last came in, loyalty is managed blindly.
Pre-summer campaigns run by hand
When the season campaign starts, announcements go out one by one; you can't track who was messaged or who replied. A message that reaches the same member twice looks careless, and one that never goes out misses the opportunity; in the busiest period, communication falls apart.
Price and campaign questions go unanswered
When the season opens, price and campaign messages pour in, and no one can pick up the phone while reception is busy. DMs on Instagram aren't even seen. A prospective member left unanswered at peak interest turns to another studio.
Member history and preferences go unrecorded
Which member bought which package, how often they come, what their skin type preference is — none of it is recorded consistently. When a member arrives, their history can't be recalled, and without a personal touch the studio becomes just another place to them.
What does ÖzgürKod do for tanning studios?
It takes the weight of seasonal demand off your shoulders: remaining sessions, appointments, campaigns and loyalty tracking in one dashboard.
From first message to loyal member: the tanning journey
- Define session packages in the catalog; as each session is logged, the remaining count is clear on the member card, so the “how many sessions do I have left” question is answered transparently in a second
- Manage appointments with the online booking page and Google Calendar sync; busy evening and weekend hours fall into order, and open slots stay visible
- Send the pre-summer season campaign with segment targeting — last contact date, package purchased, source; duplicate prevention keeps the same member from getting two messages
- Gather price and campaign questions from WhatsApp and Instagram in one inbox; while reception is busy, the chatbot gives the first reply 24/7
- Track member loyalty from the report; separate loyal members from lost ones, segment the ones drifting away and bring them back with a win-back campaign
- Track package payments in installments with deferred payment tracking; let AI detect the payment receipt sent in, and keep member history and preferences on the card
A prospective member asks about prices and campaigns on Instagram or WhatsApp; the message becomes a card with a source tag, and the chatbot gives the first reply while reception is busy.
An appointment is booked for a trial session; a member card is created, skin type preference and contact details are entered on the card, and the message history is linked.
A session package is picked from the catalog; the session count and payment plan are set on the card, installment payments go into deferred payment tracking, and the receipt is matched by AI.
Sessions are scheduled with the online booking page and Google Calendar; peak hours fall into order and open slots stay visible.
Each session is logged on the card and the remaining count becomes clear; when a member asks “how many sessions do I have left,” the answer is given transparently in a second.
Pre-summer campaigns go to the right segment; renewal offers go to members whose package is ending, and duplicate protection prevents double messages.
The loyalty report separates loyal and lapsed members; drifting members show up in the last contact filter and are called back with a win-back campaign.
Not from a personal phone, but from the business line
Don't let Member messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects member information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the member group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new member came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, appointment, payment collection and your team — in one account
When a member writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Member cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own members.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Member write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the member card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Sunbed?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Sunbed choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey member most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Sunbed program, software or CRM?
Most business owners search for the solution they need as “Sunbed program,” “Sunbed software,” “Sunbed appointment software” or “Sunbed customer management software.” “CRM” is the international name for this solution, and the need is the same: keep member information in one place, never miss a request, and bring order to your work.
As a Sunbed automation, ÖzgürKod gathers member messages from WhatsApp, Instagram and the web in one panel and handles appointment and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Sunbed
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and appointment reminders ready |
| Member history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, appointment, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
A no-show appointment isn’t an empty hour — it’s an hour you’ve already paid for.
If you charge ₺1,000 per service: the monthly cost of your subscription equals 3 appointments.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What does a CRM do for a tanning salon?
It brings the load of seasonal peaks together on one panel: price and campaign questions from WhatsApp and Instagram, remaining sessions on session packages, appointments at peak hours, pre-summer campaigns and member loyalty. Each member's card holds their packages, remaining sessions, visit history and all conversations in one place. When reception is busy, the chatbot sends the first reply; instead of a scattered list of DMs in the evening, you find an organized inbox. The “how many sessions do I have left” debate ends, peak hours fall into order, drifting members get noticed — and none of it is left to a notebook and memory.
How do I track the remaining sessions in session packages?
You define packages in the catalog: a 10-session package, a 20-session package, and so on. A sold package is linked to the member's card; as each completed session is logged, the remaining count updates automatically. When a member writes “how many sessions do I have left,” the answer is ready on the card next to the conversation; no need to check a notebook, and the relationship stays transparent. On the payment side there are installment and split payment records, due date tracking and AI detection of uploaded payment receipts; when a package ends, the segment for renewal is ready. Online payment collection is not done — there are no payment links; the system keeps a record of the payment and the remaining sessions.
How do I manage the pre-summer season campaign?
With the campaign module, you send the right message to the right member. You build segments by last contact date, package purchased and source — for example, you list separately those who came last summer but have not visited this year. You send the pre-summer opportunity announcement to this segment in bulk with a Meta-approved WhatsApp template and manage delivery with the speed control; duplicate protection prevents double messages to the same member. AI flags those who respond as hot, and you turn them into appointments. The report shows who the campaign reached, how many replies and how many sales came in; budget is spent by measurement, not blindly.
How do I bring appointment traffic at peak hours into order?
The online appointment page and two-way Google Calendar sync are for this. Members pick available times on the online appointment page and appointments are written to your calendar; busy slots such as evenings and weekends fall into order, and open hours become visible. Conflicts drop, and waiting at the door ends. You can send a pre-appointment notice with a quick reply template. Let us be clear about one thing: the system does not send scheduled reminders on its own; the day's appointments are listed on the panel, and you send the reminder whenever you wish.
Does an automatic reminder go to the member when the appointment time comes?
No. The system does not send scheduled messages on its own, and we say so honestly. The correct workflow is this: the day's and week's appointments are listed on the panel; you send the reminder to the member in question with a quick reply template, and to multiple members with a Meta-approved WhatsApp template; duplicate protection prevents double messages to the same member. You can announce a slot that opens up to the member segment that might want that time, with a campaign. The timing and content of sending are always in your control.
How do I see member loyalty and churn?
The loyalty report separates loyal and lapsed members; based on last contact and visit data, it becomes visible who is active and who is drifting away. You track the drop in interest out of season with a list, not blindly. You segment drifting members, send the “we miss you” themed win-back campaign with a Meta-approved template and win them back; the returning member's package and payment history is ready on their card. Sales, payment collection and cross-sell reports also measure which package holds up and which period was productive; you plan the season with data, not guesswork.
Sunbed software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Sunbed software", "Sunbed software", "Sunbed appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: member communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Meet the new season with a panel, not a notebook
7-day free trial, no credit card required. Move your members and their packages onto the panel on day one; clarify remaining sessions and prepare the summer campaign for the right segment.