Tattoo & piercing CRM: from Instagram DM to design approval every customer in one panel

It brings heavy Instagram traffic and a scattered DM inbox together in one panel: price questions from Instagram and WhatsApp, design approval conversations, appointment and deposit tracking, aftercare instructions. Each customer's card holds the designs they sent, the approved final version, deposit status and all conversations in one place. While the needle is in your hand, the chatbot gives the first response; in the evening you face an organized inbox instead of scattered DMs. Designs don't get mixed up, appointments without deposits don't collide, aftercare instructions aren't skipped, and price inquiries don't go unfollowed — none of it scatters across different chats and gets lost.

Reference images the customer sends, “let’s change this part” messages and revision rounds are all linked to the customer record; the approved final version is marked in the same place. So in a conversation that spans several rounds, there is no confusion about which design was finalized, and you sit down at the station with the right image on appointment day. Since all correspondence lives on one record, when a customer comes back weeks later, past designs and preferences are at your fingertips. Whether images arrive from WhatsApp or Instagram, they are collected on the same customer record.

You manage appointments with an online booking page and two-way Google Calendar sync; a time is chosen and written to your calendar. You track the deposit payment on the customer record in installments with due-date tracking, and AI detects and matches the receipt sent in; those who paid the deposit and those who didn’t don’t get mixed up. Let’s say it plainly: ÖzgürKod does not collect online payments and does not offer payment links or a POS; the system only keeps a record of deposits and payments and processes the receipt. You take payment your usual way and keep the record in the panel.

Yes, this is a real feature: comment automation replies to comments under your Instagram and Facebook posts with the response you define, such as “we’re replying via DM” to a comment asking about price. On the DM side, the chatbot you build with a visual flow gives the first reply 24/7 and hands the conversation over to you. Let’s state the limit too: ÖzgürKod does not share posts or publish your portfolio posts automatically — the content calendar module helps you plan your posts from draft to approval, and publishing is always up to you.

No; the system does not send scheduled messages on its own, and let’s say that honestly. Here’s how it works in practice: you prepare your aftercare instructions for tattoos and piercings once as quick reply templates (such as tattoo aftercare, helix piercing aftercare); as soon as the session ends, you send the right template to the customer with one click. When an aftercare question comes later, you reply in seconds with the same template. You can send a bulk announcement with a Meta-approved WhatsApp template; duplicate prevention stops double messages. The timing and content of sends are always up to you.

Round-robin assignment distributes incoming DMs and requests to artists in turn; with role-based permissions, each artist can see only their own customer’s record and correspondence, while the studio owner oversees everything. So no message slips through with “I didn’t see it,” and every request lands with an owner. All access is logged; there is a record of who handled customer images and information. When an artist leaves the studio, their customer list and design correspondence stay with the studio; years of portfolio and customer relationships don’t go with them.

In practice they describe the same need. Businesses usually search for "Tattoo & Piercing Studio software", "Tattoo & Piercing Studio software", "Tattoo & Piercing Studio appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.