Telecom dealer & ISP CRM: plan questions, application tracking, contract end in one panel
Telecom dealer software, program and CRM on one platform: Telecom dealer job tracking software, customer management software and sales automation with WhatsApp.
The same plan questions all day, “what's happening with my application?” calls, subscribers waiting for an installation appointment, and customers whose contract quietly ends before they switch to a competitor — that traffic fills a dealer's day. ÖzgürKod turns a plan question into a quick reply, an application into a task workflow, and a contract end date into a segment.
Which CRM software should be used for Telecom dealer? ÖzgürKod is a CRM for Telecom dealer businesses: Plan and campaign questions, application and installation processes, subscriber segments nearing the end of their contract, and sales rep assignment, all in one panel. Setup takes minutes; try it free for 7 days.
How many of these problems happen at your dealership?
In a dealership, revenue comes from quotes answered fast, an installation process that doesn't stall, and subscribers kept before their contract ends. When all three go untracked, the revenue shows up in a competitor's numbers, not in your operator report.
The same 20 plan questions get retyped every day
Price, contract length, modem fee, paperwork — the questions never change, but the answers are written by hand every time. A message answered late at peak hours belongs to a customer who wrote to three dealers at once; whoever answers first gets the sale.
The application and installation process goes untracked, and customers call to ask
Application received, paperwork pending, installation appointment booked — the steps live on paper and in people's heads. “What's happening with my application?” calls break up the day, and a missed installation appointment damages trust from day one.
Subscribers whose contract ends quietly switch to a competitor
There is no record of which subscriber's contract ends in which month, and the operator's screen doesn't give the dealer that list. A subscriber who isn't called in their end month leaves for a competitor's campaign, and winning a new subscriber costs more than keeping the one you have.
Channels are scattered: IG comments, WhatsApp, the shop phone
A plan question in an Instagram comment, an application on WhatsApp, a complaint on the phone — each one in a separate place. No one knows who has looked at which message, and an unanswered comment turns into a bad reference in front of everyone.
Customers get mixed up between the field team and the branch team
Which rep covers which area and which application — the assignment is done verbally. Two reps call the same customer, and other customers get called by no one; at the end of the month, there's an argument over who gets credit for the sale.
Leads from ads go cold in Excel
Forms from Meta ads are downloaded into Excel; no one notes who was called, who wasn't available, who gave up. A lead called late has already signed up with another dealer, and you can't measure the return on your ad budget.
What does ÖzgürKod do for telecom dealers and ISPs?
Scenarios that put dealership operations on record, from a plan question to installation and from contract end to sales rep assignment.
From first question to contract renewal, the subscriber journey
- Answer plan, contract and paperwork questions in seconds with quick reply templates; let the 24/7 chatbot handle after-hours inquiries and hand them over to a person
- Gather WhatsApp, Instagram DMs and comments, and Meta Lead Forms applications in one inbox; the source tag shows the channel
- Track the application-to-installation process with pipeline and task cards: the document checklist, installation appointment and due date all stay on the card
- Tag and segment subscribers by the month their contract ends; send the campaign to the group nearing expiry in one go with a Meta-approved template
- Assign reps by region: round-robin distribution, a “staff see only their own customers” mode and role-based permissions put an end to confusion
- See which ad brings real applications with the Meta & Google Ads integration and the Meta ad ROI report; duplicate protection blocks double entries
A WhatsApp message, an Instagram comment or a Meta Lead Forms submission lands in one inbox with its source tag; duplicate protection blocks double entries.
Questions about plans and contracts are answered in seconds with ready-made templates; outside business hours a chatbot takes over and hands conversations that need more detail to a person.
The prospective subscriber enters the pipeline: stages like Application → Documents → Installation → Active are customizable, and a pending application shows up in overdue items.
The installation appointment is recorded on a task card: address, date, field team and document checklist stay on the card; the day is planned with the Google Calendar integration.
The connected subscriber’s card is tagged with the plan, start date and contract end month; the whole conversation history collects on the card.
The segment for the month nearing expiry is selected; a renewal campaign goes out with a Meta-approved template, and duplicate protection prevents a second message to the same subscriber.
Rep performance, period-over-period sales and Meta ad ROI reports are on the dashboard; the commissions & bonuses module supports sales commissions from the same data.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, quote, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Telecom dealer?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Telecom dealer choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Telecom dealer program, software or CRM?
Most business owners search for the solution they need as “Telecom dealer program,” “Telecom dealer software,” “Telecom dealer job tracking software” or “Telecom dealer customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Telecom dealer automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Telecom dealer
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
Every message answered late is an opportunity handed to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What can a CRM do for telecom dealers and ISPs?
A dealer’s real capital is its subscriber list; yet that list usually sits on the operator’s screen and does not belong to the dealer. A CRM lets the dealer build its own customer record: who is on which plan, when their contract ends, which channel they came from — all in your own panel. Plan questions are answered in seconds with quick-reply templates; the application-to-installation process is tracked with pipelines and tasks; a campaign goes to the segment nearing contract expiry. The subscriber stays in the record as your customer, not the operator’s.
Does it integrate with the operator’s systems (dealer portal, subscription infrastructure, billing)?
No; let’s be honest about this from the start. ÖzgürKod does not connect to operators’ dealer portals or their subscription or billing infrastructure; you still open the application in the operator’s system and check line status there. ÖzgürKod’s job is to keep the side those screens don’t cover: customer communication, application and installation tasks, the contract end tag, campaigns and rep performance. Even if you change operators, your subscriber records and conversation history stay with you — and that is a dealer’s real asset.
Does the system automatically send campaign messages to subscribers whose contract is ending?
No; there is no automatic or scheduled sending, let’s be clear on that. Here is how it works: you tag the subscriber’s card with the contract end month; when the month comes, you select that segment and send the renewal campaign yourself in one go with a Meta-approved WhatsApp template. Duplicate protection prevents a second message to the same subscriber; who replied shows in the campaign results. The system keeps the list ready, and the decision and timing of sending stay with you — you know when to reach your subscriber and with which offer.
Is there accounting, e-Invoice (e-Fatura) or billing integration?
No. ÖzgürKod does not issue subscriber invoices or collect payments; it does not connect to accounting/ERP software such as Logo, Netsis or Mikro, and it does not issue e-Invoice (e-Fatura). ÖzgürKod is the order, customer communication and tracking layer: plan questions, application processes, installation tasks, contract segments and campaigns are managed here; billing stays on the operator side and accounting stays in your own software. You can track payment collection for your device and accessory sales (installments, balance, receipt) in ÖzgürKod.
How do I track the application and installation process?
Every application is a record in the pipeline: customize stages like Application → Documents → Installation → Active to fit your own process; applications that sit too long in one stage stand out in the overdue work view. On the installation side, a task card opens: the address, appointment date, field team and document checklist stay on the card, and with the Google Calendar integration appointments slot into the daily plan. When a customer calls asking “what happened to my application?”, the answer is right on the card, with no paperwork to dig through; post-installation notifications are also sent from the same panel.
How does it work with multiple branches and field reps?
Incoming applications are distributed to the next rep with round-robin; in region-based setups, the “reps see only their own customers” mode means each rep sees only the subscribers in their region, and role-based permissions let you decide who can access what. With the QR method, multiple WhatsApp numbers connect to the same panel; branch lines are separated by source tag. The rep performance report shows who converted how many applications into a connection; the commissions & bonuses module helps you calculate sales commissions from the same data.
Telecom dealer software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Telecom dealer software", "Telecom dealer software", "Telecom dealer job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Keep the subscriber in your own records, not the operator's
7-day free trial, no credit card required. Connect WhatsApp and Instagram on day one; add your contract end tags and send your first renewal campaign.