Wholesale textile & fabric CRM: the garment maker asking about rolls, the exporter waiting on samples all in one panel
Wholesale textile software, program and CRM on one platform: Wholesale textile inventory and sales tracking software, customer management software and sales automation with WhatsApp.
The fabric photo the garment maker sends with “do you have 5 rolls of this?”, the export customer's sample question in English, announcing a new collection one by one, and check due dates written in the ledger — all on separate phones. ÖzgürKod connects the roll question to the inbox, the sample to the task board, and the running balance due date to payment tracking.
Which CRM software should be used for Wholesale textile? ÖzgürKod is a CRM for Wholesale textile businesses: Photo questions about rolls and meters, collection announcements, multilingual correspondence with export customers and sample tracking — all in one panel. Setup takes minutes; try it free for 7 days.
How many of these problems happen in the wholesalers' bazaar?
In fabric wholesale, sales depend on the quick reply to a roll inquiry, the sample you follow up on, and the payments that come due on a regular schedule. When all three stay only in your head, the season closes with a loss.
Fabric photos and meterage questions get lost
A garment maker sends a fabric photo and says “5 rolls of this”; which photo belongs to which customer, which quality was asked for — it all scatters across phones. The longer the reply takes, the more likely the customer buys from the neighboring wholesaler in the bazaar; one photo meant one batch sale.
An export customer's message waits for translation
A sample question in Russian, a price negotiation in Arabic, a delivery-terms email in English… If the only team member who speaks the language is unavailable, the reply goes out hours later. The moment an overseas customer feels kept waiting, they turn to an alternative supplier.
Current account and check due dates left to the ledger
Business with garment makers runs on terms and checks; which customer's check falls on which date, who owes how much — it lives in a ledger and in memory. Overdue balances get forgotten in the rush of the season; the more receivables grow, the harder the conversation gets.
A collection announcement takes days
When the new season's color card comes out, the customer list is called one by one or sent a copy-pasted message. There is no telling who received it and who replied; writing to the same customer twice creates annoyance.
Sample and color card shipments go untracked
Who asked for a sample of which quality, whether it was shipped, whether the customer reviewed it — the process lives in people's memory. Samples no one asks about are forgotten; when the customer who liked the sample gets no follow-up, the order goes to the competitor who follows up on the color card.
Price lists get muddled as exchange rates move
Prices for yarn and fabric bought in US dollars change often; which list went to which customer, which discount was given — it gets mixed up. A roll quoted at an old price turns a profit into a loss; updates cannot be announced to everyone at the same time.
What does ÖzgürKod do for fabric wholesalers?
Scenarios that put every part of fabric sales on record, from roll inquiries to samples, from export correspondence to collection announcements.
From roll inquiry to collection announcement, the sales journey
- Queue photo and meterage questions in one inbox; check stock in the catalog and reply with price and delivery time using a quick reply template
- Correspond with export customers with support for 9 languages; let AI conversation analysis bring you a summary and the request from a conversation in a foreign language
- Manage sample and color card shipments with task cards: shipping details, due date and follow-up check stay on the card as a checklist
- Define customer-specific price lists for garment makers, export and retail groups; send quotes as PDF in TL, USD or EUR
- Track current account balances, check due dates and partial payments in payment tracking; let AI detect a payment receipt that arrives on WhatsApp
- Send new collection and season announcements only to the relevant segment with a Meta-approved template; duplicate blocking keeps the same customer from being messaged again
A fabric photo and a meterage question that arrive from WhatsApp or Instagram are linked to the customer record with a source tag; past purchases sit right beside them.
Rolls and meterage are checked in the catalog; the right list price for the customer's group (garment maker/export/retail) goes out with a quick reply template.
A requested sample becomes a task card: shipping details, due date and follow-up check are tracked with a checklist; no sample gets forgotten.
A PDF quote is prepared for a batch order; TL, USD or EUR is selected, and it is tracked through the Preparing → Sent → Approved/Revised flow.
An approved quote becomes an order; operations and payment status move through dual flows, and the shipment is deducted from stock with a delivery note record.
Current account balance, check due dates and partial payments are tracked in payment tracking; AI detects the payment receipt photo, and the payment collection report lists overdue accounts.
The new season's color card is announced to each segment with a Meta-approved template; the engagement report shows customers whose ordering rhythm has slowed, so no win-back opportunity is missed.
Not from a personal phone, but from the business line
Don't let Customer messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects customer information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the customer group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new customer came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, order, payment collection and your team — in one account
When a customer writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Customer cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own customers.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Customer write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the customer card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Wholesale textile?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Wholesale textile choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey customer most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Wholesale textile program, software or CRM?
Most business owners search for the solution they need as “Wholesale textile program,” “Wholesale textile software,” “Wholesale textile inventory and sales tracking software” or “Wholesale textile customer management software.” “CRM” is the international name for this solution, and the need is the same: keep customer information in one place, never miss a request, and bring order to your work.
As a Wholesale textile automation, ÖzgürKod gathers customer messages from WhatsApp, Instagram and the web in one panel and handles quote and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Wholesale textile
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and tasks ready |
| Customer history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, quote, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
An unanswered price question is the first step toward an order going to a competitor.
If your average sale is ₺4,000: the monthly cost of your subscription is not even a single sale.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What use is a CRM for wholesale textile and fabric companies?
A fabric wholesaler's day goes by answering questions about fabric rolls, sending sample shipments, and chasing payment due dates; when all three run untracked, sales slip away. With CRM, photo roll and meterage questions queue up in a single inbox; each customer's quality, price, and purchase history sits on their own card; sample and swatch card shipments are tracked as tasks; current account balances and check due dates show up in payment tracking. Collection announcements also go out as segmented campaigns instead of calling people one by one from a list.
How do I work with export customers in different languages?
ÖzgürKod supports 9 languages; correspondence with your overseas customers gathers in the same inbox. AI conversation analysis summarizes the topic and request of a conversation in a foreign language, reducing your dependence on staff who speak that language; you save frequently used replies as quick reply templates in different languages. Quotes are prepared as PDFs in TL, USD, EUR, or GBP; in reports, you track your foreign-currency sales by comparing periods.
How do I track sample and swatch card processes?
Every sample request turns into a task card: which customer, which quality, which shipment — it all sits on the card; cutting, packing, and shipping steps are checked off with a checklist, and overdue tasks stand out in the overdue items view. The sample's photo and shipping receipt are uploaded to the card as attachments. Post-shipment follow-up is part of the task too; the question “did they like the sample?” does not get forgotten, and customers who like it move on to a quote.
Do you announce new collections to customers automatically?
No; let's be honest here. ÖzgürKod does not send messages on its own or on a schedule — you prepare the campaign, you launch it. What it does is cut the process down to minutes: you separate customers with tags and segments (garment manufacturer, export, retail), pick the Meta-approved WhatsApp template, and send the campaign to the relevant group in one go. Duplicate prevention stops it from going to the same customer twice; who opened it and who replied shows up in campaign results.
Is there accounting, ERP, or e-Invoice integration?
No. ÖzgürKod does not connect to accounting/ERP programs such as Logo, Netsis, or Mikro; it does not issue e-Invoice (e-Fatura) or e-Waybill. ÖzgürKod is the order, customer, communication, and due date tracking layer: roll questions, sample tasks, PDF quotes, order status, and current account due dates are tracked here; official invoices and accounting records stay in your existing program. The two systems do not replace each other — one keeps the books, the other keeps the flow with the customer.
How do I track checks and due dates, does the system handle payment collection?
The system does not handle collection; ÖzgürKod does not take online payments, money is collected through your own channel. The system's job is tracking: each customer's open balance, partial payments, and due dates are recorded in payment tracking; the collection report shows due and overdue balances in a single list. AI detects the bank transfer receipt the customer sends via WhatsApp and suggests it for recording. At the end of the season, the answer to “who has how much outstanding?” is in the report, not in the ledger.
Wholesale textile software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Wholesale textile software", "Wholesale textile software", "Wholesale textile inventory and sales tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Turn roll questions into sales and samples into order
7-day free trial, no credit card required. On day one, connect WhatsApp and Instagram; set up your sample tasks and send your first collection announcement to a segment.